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32 locations Now Synced With One Cloud Phone System

Needed a phone solution that would work easily on day one, scale easily later.
Cloud-based RingCentral enabled easy office expansion and frictionless growth.
Continuing to benefit from RingCentral’s ease of use and cost-effectiveness.
Company profile
Company profile:
Bowman Trailer Leasing is a rental company that provides road trailers and containers for land, sea and on-site storage.
Year founded:
200 employees
Hagerstown, MD

Bowman Trailer Leasing has been providing trailers and containers for land, sea and on-site storage since 1972. With locations across 14 states, Bowman Trailer Leasing has become the leading trailer rental company

on the East Coast of the United States. Bowman Trailer Leasing has more than 175 employees and caters to Fortune 500 companies such as Wal-Mart, Pepsi and Coca-Cola.

Rolling out the old system

Bowman Trailer Leasing is headquartered in Maryland, has 32 locations through out the East Coast and has a majority of its employees working remotely. It was at headquarters that employees started to have problems with the company’s old Avaya PBX system.

More than 30 employees were attempting to share 16 voicemail boxes. None of the employees had direct lines. And if those issues weren’t enough, getting technicians to service the PBX was difficult to schedule and expensive.

It was time for Mike Mullan, Bowman Trailer Leasing’s IT Manager, to find a new phone system. “We wanted to take control of our phone system back and not rely on external vendors,” he says. “I am the only IT staff member here. RingCentral was the perfect cost-effective solution that allows me to leverage technology as much as possible.”

32 Locations, $95,000 saved annually

Eliminating individual PBX systems for each of its 32 locations was just the beginning of the company’s cost savings.

Bowman Trailer Leasing now uses RingCentral’s auto-receptionist feature for its central 800 number to transfer customers to the appropriate extensions, keeping customer wait times short. Prior to RingCentral, an expensive third-party dispatcher was used to answer these calls after normal business hours.

Bowman Trailer Leasing was also able to eliminate all traditional fax lines. Staff in the accounting department were particularly happy about faxing via RingCentral because it allows them to keep copies for their records. “Our total phone bill savings since switching to RingCentral will be at least $95,000 a year,” Mullan says.

Connecting Employees and Customers

RingCentral hasn’t just produced big savings for Bowman Trailer Leasing - communication between employees has become simpler, too. Employees use the RingCentral mobile app to talk to each other and customers.

“We purchased smartphones for all of our employees to utilize the RingCentral app. Our employees can now assist our customers even if they are on the road or working on equipment in the yard,” Mullan says.

That has led to reduced hold times and better customer relations for Bowman Trailer Leasing, Mullan notes.

“This product has allowed us to integrate telephony with our company,” he says. “We look forward to the future updates and being a customer for life.”

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