Managers and staff members weren’t limited to reach each other via static-filled walkie-talkie communications. Now they could use their RingCentral app from anywhere to call, SMS text, communicate via team chat, send pictures and other files, and even have a video meeting.
As Dave explains, one practical advantage these tools created was helping staff gather and share pertinent information during patient emergencies.
True to the company’s culture of innovation, Carlton Senior Living’s team is also continually finding new ways to leverage their RingCentral tools to improve residents’ quality of life. One example is the way the staff uses RingCentral’s team messaging function.
The community is rolling out a new program called Spring in Your Step, where the staff comes up with fun and interesting ways to get residents moving outdoors for exercise and sunshine. Because the entire organization is now connected via RingCentral, the staff members have created a “Spring in Your Step” team chat on the app.
As Dave explains, this is both bringing staff members at different facilities closer together and leading to creative ideas the whole team can share to improve the experience for residents. “We have people on that team all the time, collaborating and dropping new ideas into the conversation. It’s definitely helping us innovate and brainstorm as an organization.”