IPS Packaging & Automation
This top provider of packaging supplies uses RingCentral unified communications to respond more promptly to customers and improve operations through video calls and online faxing.
What’s great about RingCentral is that our sales and support reps have flexibility in where they take calls from customers. That’s helped improve our responsiveness and our customer service.
Now that everyone has RingCentral Video on their phones and computers, it’s so much easier for us to have meetings by video whenever we need to. It also saves my team a lot of time because we don’t have to intervene anymore every time someone wants to schedule a conference.
I can’t imagine the nightmare of trying to adjust everyone during the lockdowns if we didn’t have RingCentral. But all we had to do was make sure everyone had the app on their computer or on their mobile phone. That was it. Everyone was up and running at home… taking customer calls, faxing online, hosting video calls… with no trouble.