Overview
Integral Recruiting Services faced growth hurdles caused by aging hardware and a deluge of spam calls that fractured recruiter focus. By adopting an AI-first communication strategy—anchored by AI Receptionist (AIR) and AI Virtual Assistant (AVA)—, they automated nearly all initial phone interactions and streamlined the creation of candidate "sizzle letters." This shift recovered significant operational hours and improved the client experience through faster, more accurate candidate placements.
RingCentral AI Receptionist now handles 93% of our incoming calls, which saves our team about 12 hours each month—translating to $900 in cost savings.
Gina Van Opens
President
About our customer
Integral Recruiting Services, based in the US, has operated as a remote-first innovator in the staffing industry since 2008. The firm manages a national recruiting cooperative that provides full-service marketing and backend support to independent partners.
The challenge: Legacy hardware and constant disruptions
Before modernizing, the team relied on physical desk phones that were old and frequently failing. This aging infrastructure forced leadership to spend valuable time on manual support issues rather than business growth. Furthermore, the team was overwhelmed by hundreds of monthly calls, approximately 90% of which were spam or irrelevant. These constant interruptions broke the recruiters' concentration and forced them to stop their work to answer every ring.
