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Case Studies

World Vision

World Vision




RingCentral Functionality, Integration, and Professional Services Fit the Needs of a Non-Profit Humanitarian Organization

World Vision is known for its commitment to community development, disaster response, and child well being. The organization employs 45,000 people in nearly 100 countries worldwide, including the US, where since 1981 World Vision US has been working with children and youth living in poverty. In 2015, 84% of World Vision's operating expenses were used for programs that benefit children, families, and communities in need. 

Keeping administration costs down includes the phone system.When Randy Boyd took over as infrastructure architect at World Vision US, he inherited a 20-year-old PBX system that was expensive to manage and maintain. “It was actually nine separate phone systems involving six different telco providers for our 12 locations,” Boyd recalls. 

World Vision US wanted to reduce the risk posed by those old systems, and reduce costs. One factor that added to the cost was the need for skilled technicians to manage the PBXs. At times, World Vision didn’t have that expertise in house, so they hired consultants when necessary. “That was very expensive, but we had to do it from time to time,” he says. “The cost savings potential for switching phone systems was sizeable.” 

Cost wasn’t the only consideration. “As we looked at a variety of options, from on-prem PBX to cloud-based solutions, we were also looking for a complete feature set for our end users,” Boyd adds.

Professional services sealed the deal.One factor that helped World Vision decide on RingCentral was the availability of RingCentral Professional Services. “Early on, we realized we would need help with the implementation, so we prioritized companies that could provide that,” Boyd explains.

World Vision engaged RingCentral’s Professional Services to assist in conducting a two-month pilot program, and then to deploy RingCentral across the organization. “I really have nothing but praise for RingCentral Professional Services,” Boyd says. “They helped us implement the system several months faster than we could have done it on our own.”

Other features World Vision desired, and RingCentral delivered, included Single Sign-on and Active Directory integration. “We’re an Office 365 shop, and we have our security credentials at Microsoft Azure,” Boyd explains. “We were looking for a product that would allow single sign-on, and we’ve gotten that with RingCentral.” RingCentral Single Sign-on integrates with any identity provider that supports SAML 2.0, such as Azure, which World Vision uses. 

To get active directory integration, Boyd implemented RingCentral for Okta. “As we add and delete users in our active directory system, this allows us to automatically populate and depopulate that information in RingCentral,” he explains.

Everyone gains, especially the aid recipients.With RingCentral, World Vision US employees now have the full communications feature set that the IT department desired to provide. Boyd says as the users learn all the features that they now have available with RingCentral, they are really excited about functionality they didn’t have previously, such as the mobile application and face-to-face online meetings.

IT also gained the ease of administration they were hoping for and eliminated the need for deeply technical, onsite, PBX skills. “We now are running our RingCentral system with technical people who don’t have extensive telephony experience,” Boyd says. World Vision also appreciates the fact that there is now only one bill for all communications functionality rather than 10–14 complicated bills. “All for one low price,” Boyd adds.

Boyd puts the cost savings made possible by RingCentral in a broader perspective. “It’s not to improve company profits that we look for cost efficiencies,” he says. “One of the great things about my job is any cost savings we achieve result in money going directly to the field. In that sense, too, RingCentral is of great value.”

Company profile

World Vision is a Christian humanitarian organization dedicated to tackling the causes of poverty and injustice worldwide.


Year founded: 1950


Website:
worldvision.org


Headquarters:
Federal Way, WA


Size: 45,000 employees worldwide, 1,200 in the US


 

“I really have nothing but praise for RingCentral Professional Services,” Boyd says. “They helped us implement the system several months faster than we could have done it on our own.”

—Randy Boyd, Infrastructure Architect, World Vision US

 

“We were looking for a product that would allow single sign-on, and we’ve gotten that with RingCentral.”

—Randy Boyd, Infrastructure Architect, World Vision US

 

 

StrataCore:
Trusted IT advisor



World Vision reached out to their trusted IT advisor, StrataCore, that provides a consultative approach in guiding businesses to adopt/improve network services and cloud strategies. Taking a holistic assessment of requirements, StrataCore reached out to more than eight qualifying providers who could meet or exceed what World Vision expected within the new solution. World Vision staff met extensively with the various vendors and their offerings over several months, selecting RingCentral for their reputation and bundling of unified communications services.