Because they have the RingCentral all-in-one app on their computers and phones, teachers at MAOF’s school environments now have much more flexibility in communicating with students’ parents than they’ve ever had.
In the past these teachers would have to give out their personal cell or home numbers, or they couldn’t communicate with parents outside the office. That’s no longer the case. Now they’re using the RingCentral app to make and take calls, and exchange SMS texts, with parents right from their MAOF RingCentral numbers, even from their personal smartphones.
“We’re also able to keep records of these texts because they all flow through our RingCentral account,” Earl says. “That makes it a lot easier to reimburse staff for their work communications than if I had to review hundreds of people’s personal phone bills.”
MAOF can also now quickly activate sophisticated phone services such as automated greetings, phone directories, and even language options for callers. As Earl explains, this gives the organization opportunities to provide better service to callers than they could before.
“We used to have just one receptionist answering every call at headquarters. Now she has a lot of help from RingCentral. Callers hear a message directing them to press 1 for English, 2 for Spanish, then to an extension menu, and then—if they spend any time on hold—we even have a periodic message that reminds them they’re in our queue and someone will be with them soon.”
MAOF is also getting tremendous value from RingCentral’s built-in team messaging platform, which provides both instant messaging and file sharing capabilities. “We’re using it all the time to have quick chats online with coworkers,” Earl explains. “And it’s also proving a great way for our teachers to share files online with families.”