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How AllThingsCX optimizes global customer engagement

AllThingsCX
Region

Europe

Company size

1–19

Industry

Professional Services

Products used

RingCX
AI Agents

Key metrics

50%

cost savings since migrating all of the company’s telephony to RingCX

25%

reduction in average handle time with AI Quality Management (AI QM)

Products

  • RingEX
  • Team Chat
  • AI Meetings
  • Business Phone
  • Fax
  • SMS
  • RingCX
  • Webinars & Events
  • Features
  • Phones and headsets

Partners

  • Global service providers
  • Channel partners
  • ISV partners
  • Hardware partners
  • Connectivity partners
  • Affiliate partners
  • Strategic alliances

Open Ecosystem

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  • APIs
  • App gallery
  • LLM Plugins & MCPs

Learning

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Company

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  • Leadership
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  • Careers

Help & Support

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How can we help? Contact us

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Overview

AllThingsCX addressed severe communication fragmentation in the automotive sector by implementing RingCX’s unified contact center. This transition eliminated desktop app overload, and the addition of AI Quality Management (AI QM) introduced automated transcripts and coaching. The shift resulted in significant operational improvements, cutting overhead costs in half while using AI-generated insights to proactively refine agent performance and customer engagement strategies.

Supervisors are leveraging RingCX’s AI scorecards and time-based annotations to improve quality management and coaching. With the full picture provided by live dashboards and reports, managers can make data-driven decisions in real-time, optimizing performance and resource allocation.

Daryn Robinson

Founder and CEO

About our customer

AllThingsCX, a global customer experience consultancy and RingCentral partner, has served as a trusted advisor in customer engagement technology. They specialize in helping businesses optimize interactions and drive operational efficiency through integrated digital solutions.

The challenge: Fragmented channels and workflow friction

Client support teams, particularly within the automotive industry, struggled to manage customer conversations across disconnected communication silos. This lack of integration forced agents to toggle between numerous desktop applications, creating exhausting workflows and slowing down response times. Supervisors lacked clear visibility into team performance, making it difficult to identify specific coaching needs or high-volume interaction trends without manual, time-consuming oversight.

The solution and ROI: AI workflows improve efficiency and the customer experience

To resolve the obstacles of siloed data and app fatigue, AllThingsCX moved clients to an integrated cloud environment with RingCX and its AI Quality Management (AIQM) solution. By substituting scattered tools with centralized intelligent oversight, they streamline the support journey and reclaim valuable service hours.

RingCX AI quality management dashboard showing coaching statistics.

What’s next for AllThingsCX

The company is currently focused on deepening its application of AI and advanced analytics across every touchpoint of the customer journey. AllThingsCX intends to explore emerging AI features to ensure their clients remain at the forefront of CX innovation. This ongoing collaboration ensures that the company's history of specialized consultancy evolves alongside the latest breakthroughs in predictive customer technology.

To learn more about our customer, visit AllThingsCX.com.

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