PMU
Thanks to RingCentral, the organizer of horse racing, sports and poker betting is building customer loyalty across all digital channels.
We look at RingCentral as not only a communications vendor for our business, but a trusted AI business partner to help solve our communication needs.
Some of the challenges were boiled into two main categories. One was moving locations and having it easy to get everyone onboarded and working immediately. The second was to eliminate a multi-tenant on-prem system that’s costly to maintain.
The value we’re seeing with RingEX is tremendous, we save at least 20% of work daily with post call transcription and having these transcriptions go directly into Salesforce.
Not only by saving us a day's worth of work by surfacing insights we would not be able to capture automatically, but by highlighting the gaps our team may miss from customers, like emotions.
We look at RingCentral as not only a communications vendor for our business, but a trusted AI business partner to help solve our communication needs.