Because everyone is carrying the RingCentral app with them on their main device, it’s much easier for our team to communicate with each other, even while they’re doing other tasks.
Matt Doughty
Customer Service Team Manager, Waitrose
In today’s competitive retail environment, you can’t maintain a highly successful chain of stores without outstanding service. With that in mind, you can guess Waitrose & Partners’ top priority.
The organisation has become one of the UK’s most successful supermarket chains—operating more than 300 stores throughout England, Scotland, and Wales—in large part by focusing on its customer experience.
Among its many high-profile awards for customer satisfaction, Waitrose has been named “Best Supermarket of 2020” by the UK consumer publication, Which?
Waitrose & Partners also aims to provide an outstanding experience for its employees known as Partners. They’re called Partners not because it sounds good but because they in fact own the company. Along with renowned UK retail brand, John Lewis & Partners, they make up the UK’s largest employee-owned organisation—the John Lewis Partnership—with more than 80,000 employee-partners.
