Avita Care Solutions Entrusts
The national healthcare organization serving underserved and at-risk communities uses RingCentral to connect patients with their care teams and medications more quickly.
The phone capabilities we have now are amazing. We can seamlessly reroute calls wherever and whenever we need. Patients can request refills automatically, without speaking to a live agent. RingCentral is helping Avita maintain our status as a superior health services provider.
In all my years in IT, and all the system implementations I’ve been involved with, our RingCentral rollout was by far the smoothest I’ve ever experienced. The entire RingCentral implementation team — our project manager, the engineers, and the number-porting team — was outstanding, helpful, and really set Avita up for success.
One way our organization is benefitting from RingCentral — and this was actually a surprise — is with the enhanced visibility our managers receive from the reports and analytics. Because they have such insight now into call-volume patterns, for example, our managers can make sure their teams are staffed properly and that they’re using the right number of people at each time of day or day of the week.
Since we’ve migrated to RingCentral, our average call-abandon rate across the company has dropped below 5%. And our Net Promoter Score, which I would’ve expected to experience at least a temporary drop as we switched to an entirely different phone system, has stayed exactly where it was. My team and I consider that a huge win and a great illustration of the ease of rolling out RingCentral.