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BY NEED

Lindamood-Bell Seamlessly Integrates RingCentral for Google at 100 Locations

Summary
Needed a phone solution that would work easily on day one, scale easily later.
Cloud-based RingCentral enabled easy office expansion and frictionless growth.
Continuing to benefit from RingCentral’s ease of use and cost-effectiveness.
Summary
ADD QUOTE FOR HERO SECTION HERE OR DELETE THIS QUOTE SECTION (TOGGLER V3 START for QUOTE) - “Lawyers don’t have to be ‘unreachable’ anymore when they’re in court or on the road, and they no longer have to give out their personal mobile numbers.”
Jason Thomas
Chief Information Officer, Cole, Scott & Kissane, P.A.
Company profile
Company profile:
Lindamood-Bell helps children and adults improve language processing.
Year founded:
1986
EMPLOYEES:
800 - 1000 Employees
Headquarters:
San Luis Obispo, CA

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When they launched their roadmap software company, ProductPlan founders Jim Semick and Greg Goodman both had entrepreneurial successes under their belts. Semick was a founding member of the software company AppFolio and had also helped launch apps such as GoToMeeting and GoToMyPC. Goodman founded software maker Miramar Systems, which was acquired by Computer Associates. These entrepreneurs knew firsthand how to grow a startup, including the right type of communications solution for a young company. With that knowledge, the founders chose RingCentral Office® to handle

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ProductPlan’s business communications needs from day one. In fact, RingCentral played a key role in helping Semick and Goodman choose roadmap software as the right business to enter, basing the decision on the dozens of market validation interviews they conducted using RingCentral. Today, with thousands of customers using their software, including many Fortune 100 companies, ProductPlan’s growing team uses RingCentral to communicate efficiently and be responsive to its customers and prospects.

Helping people with language processing for more than 25 years

Since 1986, Lindamood-Bell Learning Processes has helped children and adults strengthen sensory-cognitive functions and has helped individuals overcome learning challenges including dyslexia, attention deficit hyperactivity disorder, central auditory processing disorders, and autism spectrum disorders. Lindamood-Bell hosts private sessions at its learning

centers to help students improve their skills. The company has learning centers across 25 states in the United States as well as international locations in Asia, Australia, Brazil, Canada, Switzerland, and the United Kingdom.

Choosing cloud services

The employees at Lindamood-Bell began using Google Chromebook™ computers a few years ago as a cost-effective cloud computing solution. In addition, the company migrated other business services to the cloud and chose RingCentral to be their cloud communications solution. With RingCentral for Google, Lindamood-Bell was able to integrate RingCentral Office® with their Google ecosystem and optimize

communication. Staff can more easily interact with customers as well as with internal team members.

“Having RingCentral integrated with Google is beneficial,” says Justin Watty, Associate Director of Information Technology, “because it gives us more functionality than we have ever had.”

Functional features

The IT staff at Lindamood-Bell wanted a solution that would make employees’ lives easier. Features such as Call Forwarding and call groups ensure that customers can reach the right employees to receive the help they need. In addition, employees have the ability to manage their own settings, without requesting support from the IT staff. RingCentral’s user-friendly system has increased efficiency for both users and for administrators.

During the summer months, the number of Lindamood-Bell’s learning centers grows from 60 to 100. In the past, these seasonal locations had

to rely on mobile phones, which left customers without a consistent point of contact. RingCentral’s robust call-handling features have alleviated this frustration.

“Because calls can be transferred or reached by extension through our main number, our customers now have consistency when contacting our learning centers, regardless of the season,” said Watty. “RingCentral has provided seamless integration that minimizes user support issues and saves our limited IT staff valuable time.”

Increased reliability and flexibility

From an administrative perspective, RingCentral has provided Lindamood-Bell with a reliable solution that gives the IT staff piece of mind. Watty and his team are able to set up seasonal locations as well as satellite offices with ease. Users now have the flexibility and freedom to remain reachable by customers as well as colleagues, regardless of their

location.

“With just an internet connection, our users can essentially have all their office needs met,” says Watty. “RingCentral is fundamentally different than anything we’ve had before. Every day, we are finding a new feature or function that will help improve our communication.”

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“The RingCentral platform has supported ProductPlan’s growth over the years in a number of ways,” says Semick, “and I think it could benefit many young and small companies. I’ll give you some examples.”

“Ease of use. Setting up a new employee with RingCentral is really as easy as unboxing the phone, plugging it in, and recording a voicemail message. It doesn’t require any specialized technical expertise.”

“Portability. As our staff grew, we had to move to new offices or take over additional space in our existing offices. With RingCentral, the beauty was we could take the phones to our new space and just plug and play. Because RingCentral is cloud-based, we never needed to set up physical phone lines or wait for a telecom provider to activate service for our staff.”

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“Time and cost savings. If we had an on-prem PBX or other traditional business phone system, we’d be spending time and money configuring and managing it. And if we instead relied entirely on our cell phones for business communication, that would create inefficiencies in the office in terms of being able to grab a coworker’s ringing phone or easily transferring calls to the right person. Having the RingCentral cloud platform is the perfect solution for a young but fast-growing company like ProductPlan.”

“Easy scalability. As our Account Management and Customer Success teams grow, RingCentral makes it so easy for us to get them up and running. We just add users, order phones, and plug them in. We don’t have an IT team, and when you’re a startup like us, every aspect of your tech infrastructure that you can outsource, simplify, or set up to be self-running makes it much easier to scale quickly. That’s yet another reason I’m so glad we went with RingCentral from day one.” 

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“The RingCentral platform has supported ProductPlan’s growth over the years in a number of ways,” says Semick, “and I think it could benefit many young and small companies. I’ll give you some examples.”

“Ease of use. Setting up a new employee with RingCentral is really as easy as unboxing the phone, plugging it in, and recording a voicemail message. It doesn’t require any specialized technical expertise.”

“Portability. As our staff grew, we had to move to new offices or take over additional space in our existing offices. With RingCentral, the beauty was we could take the phones to our new space and just plug and play. Because RingCentral is cloud-based, we never needed to set up physical phone lines or wait for a telecom provider to activate service for our staff.”

“PLEASE, UPDATE SECTION CONTENT”

“Time and cost savings. If we had an on-prem PBX or other traditional business phone system, we’d be spending time and money configuring and managing it. And if we instead relied entirely on our cell phones for business communication, that would create inefficiencies in the office in terms of being able to grab a coworker’s ringing phone or easily transferring calls to the right person. Having the RingCentral cloud platform is the perfect solution for a young but fast-growing company like ProductPlan.”

“Easy scalability. As our Account Management and Customer Success teams grow, RingCentral makes it so easy for us to get them up and running.” 

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