Our success depends on our clients knowing they can reach us anytime—to schedule a shipment or just to talk through the details of a complex order. Thanks to RingCentral’s mobile app and 99.999% uptime, our team is earning the reputation of always being accessible to our clients, and that’s helping us grow.
Supply Chain Leader
As the COVID pandemic underscored, moving products from manufacturing or distribution facilities to store shelves is a far more complicated process than most of us realized. When they need to move inventory safely, reliably, and on time, manufacturers and retailers across the United States turn to the experts at Veritas Logistics.
A nationwide third-party logistics company, Veritas brings nearly two decades of experience in freight, transportation, shipment monitoring, coordinating deliveries, and every other detail required to successfully move products from A to B.
That experience, combined with the company’s highly accessible team of client representatives and attention to detail, helps explain why Veritas is quickly becoming the go-to logistics partner for shippers, receivers, and carriers around the country.
Supply chain logistics
Telecommunications is mission-critical for the logistics industry
Brian Hastings, Supply Chain Leader at Veritas Logistics, explains that high level communication via multiple platforms represent the lifeblood of his business. “We’re offering a high-touch, highly customized service. Every job we take on—whether it’s a brand wanting to ship inventory to several retail stores simultaneously, or a retailer asking for a delivery from its warehouse—begins with communication.”
As Brian also notes, client communication doesn’t end when Veritas books an order. A key to the company’s success and steady growth, in fact, has been staying connected with clients throughout the shipment process.
“We’re a 24/7 service for our clients, meaning they can contact us anytime with questions or to check on status of certain shipments. That’s another reason we needed an extremely flexible, reliable, and mobile phone solution—and that’s why we chose RingCentral.”
RingCentral gives Veritas’s reps anytime, anywhere communication
The key benefit of having RingCentral’s cloud communications solution, Brian explains, is that it allows his team to stay accessible to clients from anywhere.
“If we’re in the office, business calls ring on our desk phones. But if we’re away, those calls ring simultaneously on our RingCentral mobile app, meaning we never need to worry about missing an important client call because someone stepped out of the office.”
Nor, Brian adds, is a phone call the only way his team leverages the RingCentral platform—both on their computers and on their mobile phones—to stay connected with clients and carriers.
RingCentral’s SMS texting feature is fantastic. If I want to send a quick update to one of our drivers, the app lets me send that text from my business number. That’s such an easy, timesaving way to stay connected with our business partners throughout the process—because with everything moving to digital platforms, its much easier to communicate via text.
Supply Chain Leader
In fact, Brian and his team are saving even more time in their daily operations thanks to another RingCentral texting feature: Bulk SMS. With this built-in service, Brian explains, he can compose a single message and send it to a group of phone numbers through the RingCentral app—where each recipient receives the message as a direct, one-to-one text from Brian.
“The Bulk SMS makes it so much faster and easier to contact 10 different companies for a shipment,” he says. “Let’s say I have a shipment from Dallas going to Sacramento. I’ll go into my database, pull up 10 drivers in that region, draft one SMS message with the shipment details, and then I can send it to all 10—individually—at the same time. That might take me a couple of minutes, whereas having 10 one-on-one calls with those carriers could take me 4 time as long.”
Leveraging RingCentral data to further improve operations
Finally, Brian points out, the RingCentral cloud platform brings another valuable benefit to the Veritas operation, something he’s never had with previous phone systems.
“One thing I really appreciate is that it’s so easy to look up our contact history in the RingCentral app. That comes in handy more than you’d think. If I need to follow up with a driver I talked with a few days ago, but I can’t remember who it was, I can just go into my RingCentral call log and use whatever detail I do have—the approximate time of the call, or the driver’s area code—and find the person’s number right away. That really helps with our operations.”
We’re growing rapidly, adding new clients and carriers to our network at a fast pace. And because we have such a flexible and easy-to-scale phone solution, we can continue growing without having to worry that taking on too many clients or jobs will in any way undermine our ability to provide outstanding client service.
Supply Chain Leader