Iowa 80 Group
The leading truck-service company uses RingCentral MVP and RingCentral Contact Center to improve operations, save money, and hire the best employees no matter where they are.
As the head of technology for an international company, I naturally worry about all the things that could go wrong and negatively affect our operations. That’s part of the job. But one thing I never worry about anymore is our telephony — not since we switched to RingCentral.
RingCentral Contact Center makes it easy for our customer service teams to manage their own IVRs and call queues. And because it works on any device, it lets us expand our pool of agent candidates to basically everywhere. These are things we couldn’t do with the old system, and they’ve definitely improved our customer experience.
We’re using pretty much everything on the RingCentral app: voice, video conferencing, SMS texting, voicemail, even electronic faxing. And to give you one example of the benefits of this, our in-house recruiters are having huge success with texting. It’s a great way to keep employee candidates up-to-date during the process, and our recruiters can now easily exchange those text messages from their business numbers no matter where they are.