	Not available Essentials Buy now Try free	Standard Buy now Try free Contact sales View Demo	Premium Buy now Try free Contact sales View Demo	Ultimate Contact sales Contact sales View Demo
Pricing	Annually: $19.99/user/mo Monthly: $29.99/user/mo	Annually: $27.99/user/mo Monthly: $37.99/user/mo	Annually: $34.99/user/mo Monthly: $44.99/user/mo	Annually: $49.99/user/mo Monthly: $59.99/user/mo
Business phone or toll-free numbers One phone number for calling, team messaging, and video meetings access. Each user gets a dedicated phone number at no additional cost. Essentials edition doesn't include video meetings.	✔	✔	✔	✔
Toll-free minutes Inbound Toll-free minutes Toll-free minutes are per account regardless of number of lines. Additional minutes are always available for automatic purchase, which bill at 3.9¢/min. Learn more In addition to unlimited outbound calling minutes, every account gets a set number of toll-free minutes for inbound calls. You can transfer an existing toll-free number or get a new one. The number of inbound calling toll-free minutes per account is shown in the chart on the right. Additional minutes are always available for automatic purchase, which bill at 3.9¢/min. There are also bundled offers available that can reduce the cost to 1.9¢/min. Learn more	100	1,000	2,500	10,000
Unlimited calls within the US/Canada** Unlimited calling/phone calls within the US and CA. Plus, choose from affordable and convenient international calling plans that fit your business. Terms and conditions may apply. Learn more	✔	✔	✔	✔
Unlimited Business SMS** Use your business phone number to send unlimited one-to-one or group SMS/MMS.	✔	✔	✔	✔
Voicemail-to-text Automatically convert voicemail messages into text form so users can screen messages easily and respond to the most important call first.	✔	✔	✔	✔
Visual voicemail and voicemail-to-email Access voicemail messages from your desk and mobile phones, email, desktop app, and online account. Learn more	✔	✔	✔	✔
Team messaging Collaborate more effectively with colleagues, clients, and contractors with team messaging, task assignment, calendar sharing, and more. Also, utilize out-of-the-box integrations with Jira, Asana, Box, Google Drive, OneDrive, and more. Learn more	✔	✔	✔	✔
Document sharing Access documents and files stored on your computer or your Google Drive, Box, OneDrive, and Dropbox accounts and easily share them with your team members.	✔	✔	✔	✔
Call management and phone system administration Sophisticated call management, enabling you to configure your phone system across the entire company, regardless of location or device. Optimize communication with custom admin and user configurations online or using the mobile app. Call management features include: Answering rules Call forwarding Call transfer Call screening Call flip Call logs Presence Notifications Shared lines* Call park Intercom* Paging* *Not available with Essentials. Learn more	✔	✔	✔	✔
Mobile apps for iOS and Android Whether you're an Apple or Android user, you can use your smartphones and tablets to make and receive calls, join and host meetings, team message coworkers and partners, send and receive faxes and texts, set up and join conferences, and configure phone system settings, notifications, and voicemail. Learn more	✔	✔	✔	✔
High-definition (HD) voice To consistently deliver the highest HD quality possible, RingCentral utilizes the Opus Interactive codec for audio and video, as well as the G.722 codec for audio. Learn more	✔	✔	✔	✔
Call log reports Get a complete record of all your inbound and outbound calls and faxes. View the name of the caller, the number or extension dialed, as well as the time, date, and duration of the call. Learn more	✔	✔	✔	✔
Phone rental options: desk and conference phones Rent any desk phone or conference phone for a low monthly price. Contact sales for details and pricing. Learn more	✔	✔	✔	✔
Add Video Pro and Video Pro+ users Administrators can add Video Pro and Video Pro+ users from within MVP.	✘	✔	✔	✔
Unlimited internet fax Send and receive faxes from your computer, mobile device, Microsoft Outlook, cloud storage providers (such as Dropbox), and more. Learn more	✘	✔	✔	✔
Unlimited audio conferencing Host an unlimited number of audio conference calls, with up to 1,000 attendees per conference. Each user gets unique host and participant access codes.	✘	✔	✔	✔
Video meetings and participants Hold video meetings with screen sharing, in-meeting public and private chat capabilities—anytime, anywhere, on any device. Maximum number of participants varies by the video platform: Premium with RingCentral Video (up to 200) Standard with RingCentral Video (up to 100)	✘	Up to 100 people per video meeting	Up to 200 people per video meeting	Up to 200 people per video meeting
High-definition (HD) video RingCentral delivers crystal-clear HD quality video and voice. Learn more	✘	✔	✔	✔
Quality-of-service reports Gain the ability to proactively review overall RingCentral system health and diagnose quality issues impacting users. A holistic overview of quality measured by location, endpoint, codec, ISP, and more enables easier monitoring and faster troubleshooting. Learn more	✘	✔	✔	✔
Popular integrations including Microsoft 365, Google Workspace, Slack, and more RingCentral offers the largest ecosystem of integration apps in the communications and collaboration space to maximize productivity and efficiency. Get integrations for bots, AI, analytics, archiving, automation, productivity, and more. Learn more	✘	✔	✔	✔
24/7 support Unlimited chat and phone support.	✘	✔	✔	✔
Multi-level auto attendant Answer callers automatically with customized greetings, and ensure every call is directed to the right employee or department. Learn more Auto-attendant is a virtual receptionist service that greets your callers and routes them to employees, departments, or to any phone in the world (i.e. an employee's mobile phone, an office deskphone, or a virtual phone on the RingCentral app). With the multi-level auto attendant feature, you can create rules to handle incoming calls for multiple office locations or language selections. For example: “Press 1 for our New York office. 2 for Chicago office. 3 for Los Angeles office.” OR “Press 1 for English. Marque 2 para Español.”	✘	✔	✔	✔
Professional implementation Get the most out of RingCentral with a portfolio of professional and personalized services, ranging from planning, designing, and implementation to project management, ongoing support, and consulting. Learn more	✘	✔	✔	✔
Call recording Automatic call recording: Set your RingCentral phone system to automatically record inbound and outbound calls for individual users or inbound calls for departments. On-demand call recording: Allows Users to manually record phone calls anytime using an IP Phone provisioned with RingCentral, Forwarding Number, or RingCentral Phone for Mobile. Learn more	✘	On-demand	Automatic	Automatic
Compatible with RingCentral Rooms™ (add-on) Turn any space into a conference room. Learn more	✘	✔	✔	✔
Single Sign-on Users can log in to RingCentral automatically with their corporate credentials. Reduce the IT cost of assisting in password recovery and benefit from a central authentication point that securely accesses your RingCentral service from any device. Learn more	✘	✘	✔	✔
Multi-site admin and management Get the flexibility to manage and support your branch offices based on their unique operational needs. Learn more	✘	✘	✔	✔
Up to 8-digit extensions with site codes Simplified intra-site dialing for large multi-site customers.	✘	✘	✔	✔
Hot desking Allows users to log in to shared phones to access their own RingCentral extensions, voicemail and greetings, and other features. Hot desking lets employees share office desk phones while keeping their separate extensions, greetings and voicemail access. It enables companies to save costs of desk phones while still letting their employees remain productive.	✘	✘	✔	✔
Advanced call handling including whisper, barge, and more Advanced call management controls (monitor, whisper, barge, takeover) to allow authorized users to listen in on employee calls with clients to monitor the conversation, provide coaching, and facilitate discussion. Other features include overflow call queues, user groups, and role-based access control with customized roles/permissions.	✘	✘	✔	✔
Real-time analytics Gain real-time insights into your RingCentral system and gather business-relevant data, alerts, and reporting metrics.	✘	✘	✔	✔
Popular CRM integrations with Salesforce, Zendesk, and more Bring the functions and features of RingCentral MVP into your business apps such as Salesforce, Zendesk, Microsoft Dynamics, ServiceNow, etc. Learn more	✘	✘	✔	✔
Industry-specific integrations with Canvas, Smarsh, and more Bring the functions and features of RingCentral MVP into your vertical's business apps such as Canvas, Smarsh, etc. Learn more	✘	✘	✔	✔
Developer platform and custom integrations RingCentral APIs let you create your own custom applications and seamlessly integrate business communications into your key business processes, so you can automate workflows, drive efficiency, and gain valuable insight from communications data. Visit Developer Portal	✘	✘	✔	✔
Device status reports Monitor hard phone registration status globally and gain visibility into your devices' history.	✘	✘	✘	✔
Device status alerts Set up automated monitoring rules and receive notifications when devices are offline.	✘	✘	✘	✔
Unlimited storage*** Store an unlimited* amount of documents, spreadsheets, presentation files, contracts, invoices, images, videos, and recordings. Retention period applies. Store an unlimited amount of content within your RingCentral app. This could be documents, spreadsheets, presentation files, contracts, invoices, images, or videos that you send as attachments within messages; or these could be the recordings of your video meetings. *Retention period applies.	✘	✘	✘	✔

Features	Pro Get started	Pro+ Get started
Meeting duration	24 hrs***	24 hrs
Maximum number of participants	100	200
Cloud recording Record your meetings to the cloud and share with others.	10 hrs	100 hrs
Cloud recording retention period Store your meetings to listen again and share.	7 days	1 year
HD video and HD voice	✔	✔
Virtual background Hide your background by choosing from a variety of backdrops.	✔	✔
Closed captioning Display participants' speech as text on screen.	✔	✔
Instant join in browser with no app	✔	✔
Instant or scheduled meetings	✔	✔
Active speaker and full-screen view	✔	✔
One-tap desktop/mobile meeting switch	✔	✔
Private and group in-meeting chat	✔	✔
Custom personal meeting ID Create a permanent meeting ID.	✔	✔
Desktop and application sharing	✔	✔
Co-annotation on shared screen	✔	✔
Host controls (lock meeting, mute all, and participant control)	✔	✔
Launch up to two meetings at a time	✔	✔
Join by telephone dial-in Give participants the flexibility to dial in over the phone.	✔	✔
Encrypted data in-transit and at rest	✔	✔
Encrypted cloud recordings Securely record your meetings to the cloud.	✔	✔
Meeting password	✔	✔
Waiting room Lock your meetings so you can control who can join and when.	✔	✔
Enterprise-Ready rating from McAfee CloudTrust	✔	✔
HITRUST certified	✔	✔
HIPAA/BAA compliance	✔	✔
ISO 27001, ISO 27017, and ISO 27018	✔	✔
Direct and team messaging	✔	✔
Team messaging: collaboration with internal and external users	✔	✔
Team messaging: document and file sharing	✔	✔
Team messaging: task management	✔	✔
Team messaging: team events Create calendar events and alert your teams.	✔	✔
Schedule meetings from teams, and create teams from meetings	✔	✔
Video integration within Microsoft 365 and Google Workspace	✔	✔
Schedule meetings to Microsoft 365 and Google Workspace calendars	✔	✔
Two-way sync with Microsoft 365 and Google Workspace calendars	✔	✔
Web self-service and chatbot support https://support.ringcentral.com/	✔	✔
Call Me/Call Out with 500 included minutes Receive a call instead of having to dial in. Or connect participants by having RingCentral call them directly.	✔	✔
Delegate scheduling Allow delegates to schedule meetings on your behalf.	✔	✔
Busy presence from Microsoft 365 and Google Workspace calendars	✔	✔
Business app integrations	✔	✔
Developer APIs for custom integrations RingCentral APIs let you create your own custom applications and seamlessly integrate business communications into your key business processes, so you can automate workflows, drive efficiency, and gain valuable insight from communications data. Visit Developer Portal	✔	✔
User management Manage RingCentral products across the organization with admin access.	✔	✔
Company and user-level meetings settings	✔	✔
Single Sign-on	✔	✔
Advanced analytics See data around meeting performance, usage, and adoption.	✔	✔
Message data retention policy Store all messages for the lifetime of an account, by default. Admins can adjust the retention policy so that new messages are deleted after a certain period of time.	✔	✔
Message data export Export the messaging history of an account with admin access.	✔	✔
File sharing controls by admin (Google Drive)	✔	✔
24/7 live agent (web tickets, chat, and phone support)	✔	✔
Compatible with RingCentral Rooms™ (add-on) Turn any space into a conference room Learn more	✔	✔

Feature	Basic Contact sales	Advanced Contact sales	Ultimate Contact sales
Service	Inbound voice	Omnichannel and CRM integrations	Inbound, outbound, and omnichannel
Voice	✔	✔	✔
Standard IVR and ACD	✔	✔	✔
Advanced IVR and ACD	✘	✔	✔
Omnichannel capabilities	✘	✔	✔
Email	✘	✔	✔
Chat	✘	✔	✔
SMS	✘	✔	✔
Social media	✘	✔	✔
Outbound dialing features	✘	✘	✔
Preview dialer	✘	✘	✔
Progressive dialer	✘	✘	✔
Predictive dialer	✘	✘	✔
Campaign management	✘	✘	✔

Workforce Optimization Set of tools to manage agent performance, scheduling, and quality management in your contact center.	Pro Fully integrated cloud WFO and contact center suite.	Enterprise Premises-based WFO software solution.
Performance management Feedback, coaching, and measurements to improve agent performance.	✔	✔
Omnichannel analytics Search call recordings and text interactions for keywords, complaints, compliments, and sentiment analysis.	✔	✔
Workforce management Build agent schedules, manage timelines, and empower agents.	✔	✔
Quality management Record calls and screens, create and manage review forms, calibrate reviews, and select calls to review.	✔	✔

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