Ultimately, the team made the decision to switch to a platform that could handle their growing team for the long term. The best part was the platform's intuitive, updated software.
“I appreciate that RingCentral considers the end-user experience, continuously updating things to add features and make it more user-friendly” said Mark.
Now, TRA uses not only the telephony features of RingCentral, but also the video meetings and chat functions as well, creating an all-in-one communication tool that everyone at the company knows how to use effectively.
In fact, according to Mark, the new user set up with RingCentral is pretty simple. They’ve built RingCentral training into their onboarding process so new team members have all of the communication tools at their disposal. They even have the app open automatically when users log on to their computer, giving everyone a home base for communication.
And when it comes to migrating acquired companies into their system TRA benefitted from an improved process. “Transferring phone numbers into RingCentral is a much smoother process than it was with our previous telecom,” said Mark.
Whether through hiring or acquisitions, RingCentral is able to support TRA’s growing needs seamlessly, streamlining the IT department’s job.