When they rolled out RingCentral’s unified cloud communications solution to all of the company’s locations, Weinstein Beverage finally had a phone system capable of meeting its high standards for customer service.
Because the solution is cloud-based and fully redundant, Weinstein Beverage no longer has to worry about downtime. “Outages aren’t an issue anymore,” says IT Director Aaron Floyd. “Just knowing person A can always easily get a hold of person B,even if they’re out in the field,has absolutely helped our business.”
The company also now has an efficient way to quickly and reliably connect customers with the support help they need. Using call queues, Weinstein Beverage can have several support techs on call to handle questions or service requests—for help with one of the company’s vending machines, for example—and the reps can even receive these calls on their personal phones when they’re away from the office.
The move to cloud communications also generated a benefit the company hadn’t been counting on. The beverage-distribution industry is seasonal, and demand tends to spike starting in late spring as the temperature rises. During this time, Weinstein Beverage staffs up by hiring seasonal employees for jobs like loading beverages onto trucks and stocking store shelves. Now, when those temporary workers move on, the company can reassign those RingCentral numbers to new employees in just a few clicks.
Additionally, replacing the company’s legacy phone services with RingCentral Office is also resulting in considerable cost savings. The company no longer needs to pay for third-party IT experts to service and troubleshoot its PBX system. The accounts payable team has reduced its telecom billing from six different providers down to just one.
And, as Aaron points out, the company has enjoyed an even bigger benefit as a result of this cost savings.