TRUSTe Employees Gain Control, Save Time with RingCentral
San Francisco, CA
San Francisco, CA
It was critical that we have a self-service portal that employees could manage themselves. We found that with RingCentral.
IT Manager, TRUSTe
Calls viewed and analyzed
Increase in support team capacity
Headquartered in San Francisco, with offices in Chicago, Los Angeles, and Miami, TRUSTe helps businesses build consumer trust and increase engagement across their online properties. Providing greater company transparency regarding online privacy policies, TRUSTe’s privacy framework is used by industry leaders including Apple, AT&T, Disney, eBay, HP, Microsoft, Nationwide, and Yelp. Having certified over 4,000 websites, TRUSTe is recognized and trusted by millions of consumers nationwide.
Moving offices—the search for a hosted phone system
When a company moves to a new location, it has the opportunity to start fresh. Moving to new offices, TRUSTe decided to explore the benefits of adopting a hosted phone system and do away with its old ESI on-premise phone system otherwise known as a PBX. In particular, the company wanted a solution with a self serve portal that empowered employees to configure their own phone preferences without relying on IT involvement. After researching several vendors and examining the specific features offered by each, TRUSTe recognized RingCentral’s cloud-based business phone system as a top option.
A lasting impression – trial run turns into full roll out
Agreeing to a trial run using RingCentral, TRUSTe conducted an initial test using just 12 lines, beginning in June 2011. Even though TRUSTe planned to evaluate several vendors before making a final decision, the RingCentral test was such an overwhelming success that not only did the company decide against testing additional vendors, it promptly rolled out RingCentral across the entire organization with over 100 lines. Providing users with the ability to manage individual preferences quickly and easily from a smartphone or laptop at a reasonable cost made RingCentral the best choice.
Between increased functionality, user-level access, and the ability to manage the system from anywhere, we’re experiencing a 50 percent time savings.
IT Manager, TRUSTe
RingCentral—smooth and safe transition
After deciding to go with RingCentral, the onboarding process went easily with the help of RingCentral’s dedicated implementation team. The most impressive aspect of the transition was the speed with which it was done. Benoit said, “As it got into the ninth hour, we needed the phone numbers moved over by January 6th or we were dead in the water. The (RingCentral) porting team was super responsive and knowledgeable. It really went smoothly, and saved us.”
As a standard benefit, the RingCentral implementation team not only transferred over all of the phone numbers, but also set up voicemail preferences and answering rules. “The team was extremely responsible throughout the entire transition,” said Benoit.
Mobile app, ease of use – increases efficiency, saves time
Capabilities such as RingCentral’s easy-to-use mobile app for smartphones and tablets were initially thought of as just added bonuses. But with over 25 percent of the TRUSTe workforce working in the field, employees have come to heavily rely on the mobile app.
According to IT Manager Matt Benoit, RingCentral has positively impacted the TRUSTe workforce across the board. With its overall ease of use, increased functionality and the ability to manage the phone system and preferences anywhere, anytime, Benoit estimates that TRUSTe has experienced a 50 percent time savings compared to its old on-premise system.