In addition to providing the reliable communications functionality the district required, RingCentral is helping everyone work more efficiently. For example, secretaries who manage phone traffic for hundreds of extensions now have RingCentral Auto-Receptionist, a virtual receptionist, to automatically route calls for them. In addition, the RingCentral head-up display (HUD) lets them handle all communications tasks directly from their computer screens. “Secretaries saw a 10% increase in productivity right off the bat,” the RingCentral administrator says. “The head-up display gives them so much more information than their phone screens can.”
Other productivity gains come from RingCentral MVP™ online conferencing, which the district is using for developing individual education plans (IEPs) for special needs students. IEPs require the collaboration of lawyers, social workers, teachers, and parents. RingCentral MVP lets them work face-to-face online and share documents in real time from the convenience of their offices. Similarly, the district holds monthly “Birds of a Feather” meetings for groups of employees—clerks, secretaries, principals, etc.—from all 28 campuses. These meetings can now be held virtually rather than having everyone make their way through Bay Area traffic.
The integration of RingCentral with Google is another productivity booster because it eliminates the need to jump between applications. For example, employees can set up RingCentral MVP directly from within Google calendar. If they’re working with a Microsoft Word document, they can fax it using RingCentral Fax® without leaving the document.
Overall, RingCentral has transformed the district’s frustrated end users to people who love their communications system. “On a one-to-ten happiness scale, RingCentral is a 20,” says the RingCentral administrator. “I love RingCentral because you really help us solve problems.”