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Resonate Church Finds the Right Communication App to Keep Its Mission on Track

Summary
Needed a phone solution that would work easily on day one, scale easily later.
Cloud-based RingCentral enabled easy office expansion and frictionless growth.
Continuing to benefit from RingCentral’s ease of use and cost-effectiveness.
Summary
ADD QUOTE FOR HERO SECTION HERE OR DELETE THIS QUOTE SECTION (TOGGLER V3 START for QUOTE) - “Lawyers don’t have to be ‘unreachable’ anymore when they’re in court or on the road, and they no longer have to give out their personal mobile numbers.”
Jason Thomas
Chief Information Officer, Cole, Scott & Kissane, P.A.
Company profile
Company profile:
Resonate Church is an organization dedicated to reaching college students by planting churches in and around universities. Since its founding in 2007, the group has succeeded in planting nearly a dozen churches in college towns across several states, and they have set a goal of raising that number to 21 collegiate churches by 2021.
Year founded:
2006
EMPLOYEES:
70+
Headquarters:
Pullman, WA
Website:

College can be a dark and confusing time. Feeling called to do something about this, to uplift students through an introduction to the Bible, a small group of young pastors arrived at Washington State University in 2006 with a novel idea: to plant a collegiate church.

The popularity of their early “Resonate Sessions” in local coffee shops inspired the team to find a permanent space. Despite sending out what they later described as an awful invitation flyer, their only real challenge at Resonate’s first official worship session in 2007 was, as one member put it, “Guys, we don’t have enough chairs.”

Resonate Church was onto something: university students were eager for biblical teaching, and not only the students at WSU. Soon Resonate was planting collegiate churches across the Northwest. As they entered an exponential-growth phase—with new Resonate churches planting collegiate churches of their own—the organization faced a new challenge: finding an app to make it easy for its fast-growing, on-the-go team to communicate.

Rapidly adding both new members and new locations, the Resonate team couldn’t effectively coordinate anymore with emails and texts

For more than a decade, Resonate Church has been growing strategically in its mission to bring Christian teaching to college students. Coffee-shop Bible discussions near Washington State University drew crowds, which led to a permanent campus location, which drew larger crowds, including University of Idaho students, which led to a church planting at that university. And that growth has never slowed; in fact; it’s sped up in recent years.

“Resonate has always had the multiplication mindset,” explains Jordan Nelson, Director of Operations, “where one collegiate church would plant another, and so on. Now we’re beginning an exponential growth stage, where we hope to plant 21 churches in college towns by 2021.”

Smart collegiate church planting requires a systematic approach

Running any fast-growing organization requires the right systems and technologies. Which is why Resonate’s in-house network staff has built an infrastructure that gives its collegiate churches autonomy as well as centralized support. The staff manages accounting and graphic design

for all network churches, for example. They also distribute video sermons, enabling their pastors to have consistent teaching across an increasing number of churches.

How can you collaborate effectively with hundreds of team members spread across hundreds of miles? 

As Nelson explains, the network staff also manages the technology infrastructure for the local churches, and the diverse locations of these teams presented a tricky communications challenge.

“We have staff members, pastors, and volunteers spread across several college towns in Washington, Idaho, and Oregon,” he says.

Many of these people, particularly our volunteers and local pastors, spend their days not at a desk but out on campus helping people and growing the organization. For a while, we got by using email, text messages, and a mixture of task-management tools. But with so many people on the team, that just became too burdensome.”

The whole organization hops onto the RingCentral app

Since Nelson rolled out the RingCentral app to the entire Resonate Church organization, he and his team have seen impressive results. “I’ll list just a few of the benefits we’ve experienced with the app,” he says:

“Where we often took many hours or even a day or more to respond to an email or text message from another Resonate member, the RingCentral app let us set a new standard response time of one hour.”

“It’s easier than ever to bring people into long-running conversations and get them up to speed. Rather than having to send them a bunch of email threads and a document or two, now we just invite them to our team conversation—and they find everything right there.”

“I’d even say that, thanks to the RingCentral app, productivity has doubled.”

Today, Resonate Church faces the challenge of growing faster than any of its founding members ever anticipated and having to keep up with that rapid growth without losing team cohesion or the quality of the work that Resonate has become so well-respected for across the Northwest.

As they continue to lean on the faith they’ve always had in the importance of their mission—and with a little help from the RingCentral app to keep the team connected and organized—the Resonate team knows they’ll be able to continue growing and spreading the word at an exponential rate.

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