National Polytechnic College
With RingCentral, this vocational college continued educating tomorrow’s health professionals during the lockdowns
We strive to give our students the best educational experience possible, and that includes making sure our instructors and support staff are accessible to them. RingCentral has definitely helped us accomplish that—by letting us all use our NPCollege phone numbers to communicate from anywhere, on any device.
Director of Operations
Educating tomorrow’s allied health professionals
The global pandemic offered us all an important reminder that qualified health technicians and assistants are among the most vital members of any society. One organization doing its part to educate more of these much-needed medical professionals is National Polytechnic College.
A nationally accredited college specializing in allied health services, NPCollege provides both classroom instruction and hands-on learning for tomorrow’s medical assistants, MRI technologists, hemodialysis technicians, diagnostic sonographers, and other allied health professionals.
Today, NPCollege operates a single campus in Lakewood, California. But because student demand has grown so much in recent years for its degree programs and vocational courses, the college is currently building a second location in nearby Orange County. NPCollege even has near-term plans to develop a third facility in Southern California.
The digital transformation that prepared the college for COVID
Charles Mugrdechian, Director of Operations, explains that NPCollege has always been forward-thinking in its use of technology to improve staff workflows, the education experience, and the school’s ability to reach more students.
A couple of years ago, NPCollege decided to transition much of its lectures online. Students would still need to visit the campus regularly, Charles notes, for training on ultrasound machines and other equipment. But the leadership team wanted to add as much flexibility as possible to the students’ learning experience. “We started issuing students laptops so they could attend courses remotely, and we converted our textbooks to eBook format,” he explains.
And a few years before that, Charles adds, NPCollege’s leadership reviewed the school’s on-prem telephony infrastructure and determined that the instructors, support staff, and students would all benefit from a more mobile and flexible phone solution.
“Thanks to this digital transformation, our school had RingCentral in place well before COVID,” says Charles. “We were ahead of the curve when the lockdowns started, which meant we were able to continue educating our students and supporting our staff with minimal disruption.”
When students and instructors had to interact remotely, having RingCentral made so much sense. All they needed was the RingCentral app on their cell phones, and our instructors were able to stay connected to their students anytime—by phone or SMS text. And they never had to give out their personal numbers.
Director of Operations
Cloud communications enables a smooth transition to remote learning
As the quarantines went into effect in March 2020, Charles and his team quickly secured digital phone numbers for all the school’s instructors and staff. They then made sure everyone had the RingCentral mobile app on their cell phones and the softphone app on their computers.
“The implementation was easy,” Charles says. “And the RingCentral admin portal is so intuitive that we had no problem adding new users and setting up everyone’s rules for rings and routing.” With the rollout of RingCentral, in fact, NPCollege’s instructors were able to resolve another long-standing operational challenge.
“Our old phone system was onsite, and instructors all had desk phones. But if they wanted to be accessible to students from off campus, they had to give out their personal phone numbers,” says Charles. “With RingCentral, now our instructors can communicate with students from anywhere, using their NPCollege number.”
As the school’s classroom lectures moved online, Charles notes, RingCentral helped make instructor-student communication simple and flexible. “If an instructor needed to speak with a student, they could do so from anywhere, using their computer or mobile phone. And if they wanted to update the whole class about an upcoming assignment or exam, they could send an SMS text message from the RingCentral app—again, using their NPCollege number.”
Leveraging RingCentral for more operational improvements
In addition to using RingCentral’s cloud phone and SMS texting capabilities, NPCollege’s staff is also leveraging the built-in messaging platform to communicate internally by team chats. “The messaging app is great,” Charles says, “because it lets us connect immediately with our colleagues without the need for a full phone call. We use RingCentral messaging all the time to send each other short questions or give each other brief updates throughout the day.”
NPCollege is also using a RingCentral integration to improve its marketing workflows. “We’ve connected RingCentral into our CRM system, Keap, using the Zapier integration,” says Giovanni Casillas, Director of Admissions and Marketing.
“That integration allows us to automate sending out SMS messages to our leads and prospects. And because those outbound messages and the inbound responses all run through our RingCentral environment, I can monitor and analyze our marketing campaigns’ success rates using RingCentral’s reporting and analytics tools.”
Between the cloud communication tools that let us stay connected from anywhere, and the integrations into our marketing and advertising platforms, I’d say RingCentral is helping NPCollege both to improve our communications today… and helping us grow for the future.
Director of Operations
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