But there was a problem: As MMGY Global was growing, building a reputation as the go-to marketing agency for the travel industry, the company’s phone system—or, more accurately, several systems—jeopardized both internal and external business communication.
As Chief Information Officer Calep Howard explains, the call quality and reliability of MMGY’s phone system continually degraded. “The audio on our calls was often unclear—that is, when the calls didn’t drop altogether,” he says. Even worse, this problem wasn’t confined to one-on-one phone calls; MMGY Global even suffered outages in the middle of important audio conferences with clients.
There were other problems, too. First, MMGY Global has added offices rapidly, some organically, others through acquisition. This led to a series of phone systems that weren’t integrated and didn’t communicate easily with each other. And that led to one of the most frustrating challenges for this fast-growing global organization.
For a highly collaborative, high-profile organization like MMGY Global, reliable phone service was a top priority—and the company’s IT team knew what it needed.