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Howard Midstream Energy Partners Finds Quality Communication with RingCentral

Summary
Needed a phone solution that would work easily on day one, scale easily later.
Cloud-based RingCentral enabled easy office expansion and frictionless growth.
Continuing to benefit from RingCentral’s ease of use and cost-effectiveness.
Summary
ADD QUOTE FOR HERO SECTION HERE OR DELETE THIS QUOTE SECTION (TOGGLER V3 START for QUOTE) - “Lawyers don’t have to be ‘unreachable’ anymore when they’re in court or on the road, and they no longer have to give out their personal mobile numbers.”
Jason Thomas
Chief Information Officer, Cole, Scott & Kissane, P.A.
Company profile
Company profile:
Howard Midstream Energy Partners (HMEP) is an independent midstream energy company.
Year founded:
2011
EMPLOYEES:
120 employees
Headquarters:
San Antonio, TX

Howard Midstream Energy Partners (HMEP) is an independent midstream energy company.  It owns and operates approximately 500 miles of natural gas pipelines, natural gas liquids processing plants, amine treating plants, a railroad park and other related midstream facilities in

South Texas.  Founded in 2011, Howard Midstream Energy Partners has 120 employees and six locations throughout Texas, in Houston, San Antonio, Asherton, Brownsville, Three Rivers and Laredo.

Disposing the PBX

Prior to using RingCentral, the staff at HMEP had an on-premise PBX system.  Sean McMillan, the IT Manager, had difficulty managing this system—he was a one man IT group and he preferred to solve system issues and install updates independently rather than hiring expensive external technicians.  This legacy PBX system was difficult to work with,

particularly when adding a new employee to the phone system.  “Our major pain points were maintenance and scalability,” says McMillan.  “Just keeping the hardware up and running was difficult, and adding new employees to the system was very time consuming.”

A RingCentral Partner lends a hand

McMillan looked to Technology Integration Group (TIG), a RingCentral Partner, for assistance when searching for a new phone system.  TIG is a single source of IT solutions for small, medium, enterprise, government and education organizations.  The management at HMEP wanted to begin leveraging the cloud, so they were looking for a cloud based

business phone solution to replace the troublesome on premise system.  “Switching to RingCentral has overall been a great experience.  The collaborative effort between TIG and RingCentral ensured that the onboarding process went smoothly and efficiently,” McMillan says.

Features that empower employees

Since migrating from a PBX to RingCentral, McMillan and his colleagues have found several of the features useful.  Call forwarding and the RingCentral mobile app have allowed employees to get away from their desk phones.  HMEP’s previous system made it difficult to setup call forwarding, deterring employees from using the features.  Another feature McMillan and his employees enjoy using is faxing.  Prior to RingCentral, HMEP did not have any form of an electronic faxing method. 

McMillan has also found RingCentral’s features helpful.   He can manage the office phone system remotely using the mobile app, and has even used the training he received from RingCentral to host training sessions with his own colleagues.  Adding a new employee to the system no longer takes hours, it can now be done quickly and easily since the help from outside technicians in longer needed.  “As a system administrator, I think RingCentral is awesome,” McMillan says, “Everyone can manage their phones independently, providing time and cost savings.  I look forward to everything RingCentral has to offer in the future.”

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