With RingCentral, the company found the unified communications platform it needed to reliably serve both the company’s hundreds of geographically distributed employees and its thousands of fuel-thirsty customers.
The company’s field sales reps can now take and make calls—and even join online meetings from anywhere using the RingCentral app. And because everyone is on the same phone platform, it’s easy for an employee to quickly locate and call a colleague.
The organization’s help desk and customer service managers are also using RingCentral’s Live Reports feature to improve accountability among agents and gain greater visibility into its operations.
As the CIO explains: “We have wall-mounted TVs displaying in real-time who’s taking calls, who’s on break, and how many calls each agent takes. That transparency has meant a big boost to productivity.”
Also, because its staff is distributed across dozens of locations, the company’s employees often meet with each other through video conference calls. Before, when they didn’t have a single solution shared by the entire organization, these video meetings used to be plagued by incompatibilities and other tech issues.
Now, every employee is on RingCentral Meetings—which is embedded into other tools like their phone system. “We can start meetings from anywhere, and it’s easy for everyone to join. That’s a huge win for us,” the CIO explains.