Now that they all have RingCentral apps on their computers and mobile phones, Dry Dock Marine Center’s employees can work with customers from anywhere—both by phone and even via SMS texts—as they walk through the showroom or accessory store, and even if they’re working from home on their laptops.
“Our employees are using the RingCentral desktop apps for calls and texts on their computers, and the mobile apps to do it all on their own cell phones,” says Cory. “It’s so much more convenient now to stay connected with our customers wherever we are.”
Cory has even found that RingCentral helps with his least-favorite type of communication. “People still ask for our fax number,” he says. “Before RingCentral, I always wanted to tell them we don’t have one anymore, then throw the fax machine against the wall. But now that we can receive and send faxes online through RingCentral, it’s become easy.”