Now that Cross Company’s 500 employees all have RingCentral accounts, direct dial numbers, and unified app on their desktops and smartphones, the staff is communicating more effectively than ever.
“I’m seeing a lot of our employees on the RingCentral unified app all day long,” says IT Support Specialist Nicholas Laws. “They’re using the phone, the video conferencing, and the team messaging to have chats and share files.”
In fact, Cross Company has found this new technology is helping its staff provide even better service to customers. Sales reps, for example, can now be more responsive wherever they are, answering calls on their business lines from their laptops and mobile phones.
“It’s great that our outside reps can take a work call or join an audio conference while they’re away from the office,” says Nicholas. “That’s definitely improving our productivity.”
Nicholas also notes, employees are taking full advantage of RingCentral Video for virtual meetings with screen sharing. Because it’s so easy to schedule a video conference in the app and invite anyone just by sending them a meeting link, more Cross Company employees are using this method of communication with coworkers, customers, and vendors. And it’s working smoothly.
“Since we rolled it out, we haven’t had a single audio or video issue or Helpdesk ticket come in,” he says. “Our team just loves RingCentral Video.”