Days-long downtimes and constant service drops with its previous communications vendor led Moxon on a search for a more reliable solution. In addition to reliability, he was looking for a comprehensive feature set that would allow him to consolidate multiple solutions (such as phones and video conferencing) into a single platform from one vendor.
His initial research narrowed the field to three unified communications as a service (UCaaS) solutions. From those, he chose RingCentral. “When I compared the feature sets, I could see that with RingCentral I would get the most functionality for the price,” he says.
Moxon has deployed RingCentral MVP™ at the corporate headquarters and a number of the branch offices, and is rolling it out to additional offices on an on-going basis.
Moxon got the reliability he was looking for with RingCentral. Downtimes and service drops are a thing of the past. In addition, he found numerous other advantages to going with RingCentral, such as:
RingCentral Phone™. “Our salespeople love having RingCentral on their cell phones, especially having their work number displayed when they call from their personal phones,” Moxon notes.
RingCentral-Salesforce (Jungo) integration. This was another reason Moxon chose RingCentral. All of the RingCentral communications functionality can be accessed from within Jungo, the Salesforce CRM application for mortgage brokers.
The ability to spin up new numbers quickly. This was a sore spot with the previous provider. Moxon would put in a request for a number and get no response for weeks. “With RingCentral, I can go into a portal and pick up a number and activate a phone,” he says. “That’s huge. It’s made a major difference for me in my ability to open new locations.”
Call monitoring. “The RingCentral monitoring tools are great and our network admins love them,” he adds.
Someone to call who follows through. For a person with as much on his plate as Moxon, this may be the biggest benefit of RingCentral. “Compared with our experience with the other VoIP provider, RingCentral goes well beyond,” he says. “Their follow-up support is exceptional. Everyone we’ve dealt with, from our salesperson to our customer success manager to RingCentral tech support, is knowledgeable and helpful. To me, relationships are huge, and this is a big reason why I’m so happy with RingCentral.”