Catina & Mara
Boutique law firm, Catina & Mara, PLLC, leverages RingCentral to deliver exceptional client service
New City, NY
New City, NY
Without RingCentral as our central communication hub—because really, that’s what it is—I don’t know if we’d be able to function the way we do.
Office Manager and Paralegal
locations across 2 states, connected seamlessly
saved every week by communicating with clients via text rather than calls
unified solution for phone, text, video, conferencing, fax, and team chat
For the women who own and operate Catina & Mara, PLLC, building their thriving legal practice—which focuses on commercial litigation, corporate law, employment issues, and real estate transactions—has never required taking out glitzy advertisements or aggressively hunting for new business.
The founding team has built a successful firm, serving business clients throughout New York and New Jersey. Catina & Mara, PLLC’s central principle: Make communication a top priority with every client, which means ensuring the team remains as accessible and responsive as possible, no matter where they are. And for help delivering on this implicit promise to the firm’s clients, Catina & Mara enlisted the help of RingCentral.
The ideal communications solution for a multi-state firm
Dawn Congiusti, Catina & Mara’s Office Manager and Paralegal, explains that the firm’s core team, which includes Partners Laura Catina and Amy Mara, who live in different states. With a hybrid model of working both in office and remotely, having the right communications solution was a must-have.
“We can all be in different locations or on-the-go but can still effectively share the day-to-day responsibility of taking client calls,” Dawn says. “With RingCentral, if a client calls our main business line—as opposed to our direct numbers—that call can ring through to any or all of us, wherever we are. And we can take the call on a desk phone, our computer, or our cell phone. That flexibility allows us to provide outstanding service to every client wherever we are.”
Improving workflows and client service with RingCentral texting
As much benefit as the Catina & Mara team has gained from being able to make and receive business calls from anywhere, Partner Laura Catina points out that the firm is also using several other features built into RingCentral’s unified cloud solution to improve their operations.
“My favorite feature in the RingCentral platform, hands down, is business texting,” Laura says. “A lot of our clients prefer to communicate by text, especially for smaller issues. I prefer it too, because it lets me be more responsive than if I needed to find a quiet spot for a phone call. What’s great about RingCentral is that we have this capability from our business numbers—so we can text anytime, from device, and still maintain that level of professionalism.”
In fact, Laura notes, using the built-in SMS texting capability is improving Catina & Mara’s operations in quantifiable ways.
Using the RingCentral text feature saves me many hours each week, because I can have that communication, answer a question, resolve an issue, or just give the client reassurance that I’m moving their case forward—without having to have a long phone conversation.
Leveraging still more RingCentral tools to improve the firm’s operations
Partner Amy Mara points out that she uses numerous RingCentral communication features every day to improve her efficiency, productivity, and responsiveness to clients.
“I use pretty much every tool in the RingCentral platform,” Amy says. “I’m a big fan of the conference calling in RingCentral Video. Setting up a teleconference with one or more people is easy and intuitive. I can have those calls anywhere and even change locations mid-meeting by switching my call from, say, my computer to my cell. And RingCentral makes it very easy to share the access codes with participants, which means I can deliver a great client experience.”
Amy also uses RingCentral’s built-in faxing, she explains, which has saved countless hours and headaches when the firm needs to fax.
Having digital fax capability built right into our RingCentral app saves us so much time. We don’t need to worry about dealing with paper or finding a fax machine to send a fax. It all happens electronically, just like an email, and we even get a notification message when a fax we’re sending successfully reaches its recipient.
Keeping clients connected, informed, and up to date
Finally, as Dawn points out, one of Catina & Mara’s favorite things about RingCentral is the ability to quickly and easily set and update the firm’s routing rules for routing and greetings.
“I can’t tell you how much I appreciate RingCentral’s custom rules. If I’m going to be out of the office or leaving early for the day, I can set a rule to route my calls to our main greeting—or Amy, or Laura, or both. If our office is closed for a holiday, we can easily record a greeting and let clients know when to expect a callback if they leave a voicemail. And switching back to the standard greeting takes seconds. All of these features make life easier for us and—just as importantly—for our clients.”
Of all the ways we’re using RingCentral to continuously improve and grow our firm, I think the most significant benefit is this: RingCentral helps everyone at Catina & Mara provide a better experience to our clients. And that’s what really matters.
Office Manager and Paralegal
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