With RingCentral, everybody gets a conference line. Everybody gets a meeting tool. And RingCentral has one of the best mobile apps I’ve ever used.
Chief Customer Officer, Yellowfin
Founded in response to the complexity and costs associated with implementing and using traditional BI tools, Yellowfin offers a highly intuitive, 100% web-based reporting and analytics solution. The company is a leader in mobile BI, collaborative BI, and embedded BI, as well as location intelligence and data visualisation. More than 10,000 organisations and two million end users in 70 countries use Yellowfin every day.
Since its inception in 2003, Yellowfin has expanded from its Melbourne headquarters to include remote offices in Sydney, Tokyo, Osaka, the UK, and North America. As each remote office opened, it established its own communications infrastructure, resulting in a wide variety of solutions and tools across the organisation.
For the most part, the offices’ communications tools were point solutions, meaning that a typical office had separate applications for chat, web meetings, and phone functionality. When Lee Roquet, Yellowfin’s Chief Customer Officer, started the company’s North American office in Ketchum, Idaho, he had a different idea.
“I wanted something that would be easy for me to administer, since I wear many hats, and also something that would help the staff here do what they need to do efficiently so they can spend more time engaging with customers,” Roquet explains.
Need for efficiency and simplicity points to RingCentral
For him, that meant RingCentral, which he had used and administered at a previous company. With RingCentral, Roquet could have a single platform for all of the office’s communications needs: phones (for desk, soft, and mobile phones), web meetings, and collaboration.
“With RingCentral, everybody gets a conference line. Everybody gets a meeting tool. And RingCentral has one of the best mobile apps I’ve ever used,” Roquet says.
He is equally happy with RingCentral Video, which replaces another collaboration solution that never really worked. “RingCentral Video is great for quick team collaboration and one-on-one collaboration,” Roquet explains. “I use it for team updates and weekly notes. I like the fact that it’s searchable. And a lot of people like the ability to edit shared documents within RingCentral Video.”
Expanding RingCentral globally
Going with RingCentral accomplished Roquet’s requirement for simplicity by giving him just one bill and one communications vendor to deal with. It met his other goal of making users as efficient as possible by giving them communications tools that are seamlessly integrated with one another and with the office’s business software, Office 365™. “With RingCentral, they’re not wasting time trying to figure out internal business systems. They’re able to spend time with the customer,” he adds.
As other Yellowfin offices see Roquet’s success with RingCentral, they are beginning to replace their piecemeal communications with RingCentral deployments. This is possible through RingCentral Global MVP™, which now supports nearly every region where Yellowfin has an office. “Our whole Sydney office is on RingCentral, and we are planning to roll over Melbourne in a few months when their current agreement ends. Slowly, we’re trying to get most of our company switched over.”
With RingCentral, they’re not wasting time trying to figure out internal business systems. They’re able to spend time with the customer.
Chief Customer Officer, Yellowfin