Medallia is a global leader in customer experience management (CEM) cloud software, enabling companies—no matter their size or complexity—to stay close to their customers. The company partners with organizations to transform their culture and day-to-day operations around the customer. Medallia works with hundreds of brands across financial services, telecommunications, hospitality, airlines, government, retail, professional services organizations, and technology companies.
Medallia is a rapidly growing, global company. With offices in Silicon Valley, New York, London, Paris, Hong Kong, Sydney, Buenos Aires, and Tel Aviv, it is important that all employees are able to easily stay connected to both colleagues and customers. Flexibility is an essential part of the Medallia culture—employees need access to business communications capabilities regardless of their location.
The IT team at Medallia chose RingCentral for its business communications because it can easily scale with the company through continued expansion without sacrificing quality or reliability. Unlike on-premise legacy systems, RingCentral enables Medallia to easily manage and administer the entire company’s business communication system on the same platform.
RingCentral’s robust feature set has empowered Medallia employees to communicate more efficiently and effectively. RingCentral Global Office allows international Medallia offices to remain on the same secure communications network. Whether they are in the office or working remotely, RingCentral Meetings enables Medallia employees to host or join face-to-face online meetings. RingCentral for Okta allows users to securely access their RingCentral Integrations with Google and Salesforce are also leveraged by the employees at Medallia to improve workflow productivity.
As a rapidly growing leader in its industry, Medallia has also decided to go into beta with RingCentral CloudConnect, which is a private, dedicated connection to the RingCentral cloud, guaranteeing bandwidth, service, and quality.
Originally published Apr 18, 2017, updated Sep 17, 2021