Retail

Harness the power of the cloud to deliver the best shopping experience

Industry

Retail

Create unique shopping experiences while minimizing operating costs

RingCentral enables retailers to deliver the best shopping experience with voice, SMS, team messaging, video, and more. Harness the power of the cloud to deploy quickly across all of your locations. Gain full visibility of your communications activity through powerful real-time analytics.

Always connect customers to the right store associate

Central and store-level IVR ensures customers receive accurate automated information, like store hours, and are always quickly connected with the right department and associate. The multi-level IVR can be easily configured so callers can self-select how they reach a person or department.

Enable your anywhere, always-on workforce

Give your store associates the freedom to help customers without being tethered to their desk phones. With the RingCentral mobile app, they can make calls, send messages, and even host video meetings from anywhere. Share lines across devices to shorten customer wait times and make real-time store announcements by simply integrating with your SIP-based paging system.

Personalize customer experiences

Improve customer loyalty with personalized interactions by using the RingCentral open platform to integrate with virtually any CRM application. Engage customers directly on their mobile devices using customized SMS alerts.

Deploy quickly and manage centrally

Provision and activate new store locations instantly. They’ll be ready to go with call handling rules, individualized outbound caller ID names, and more. Rest assured that RingCentral professionals are always on hand to guide your organization through deployment and provide a smooth onboarding experience.

Ensure company-wide voice quality

Proactively monitor and resolve call quality issues impacting your store or warehouse locations as they happen with powerful RingCentral Quality of Service Analytics. Diagnose and troubleshoot potential issues at the store-level to quickly determine the best path to resolution. You can even prioritize network traffic to ensure voice quality with preconfigured RingCentral application profiles from industry-leading SD-WAN partners.

“If we had hired out to implement what we have with RingCentral, it would have cost hundreds of thousands of dollars and then tens of thousands to keep it running afterwards.”

Erik Peterson

Application Support Analyst, Salesforce Administrator, Tuff Shed

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