Which is better for business, UCaaS or VoIP?

There’s no one-size-fits-all answer to this question. VoIP is an established technology that allows you to place voice calls over an internet connection, whereas UCaaS is a comprehensive communications solution that incorporates VoIP among other technologies. The choice of which to go for depends entirely on your business and how it operates. If all you need is voice call functionality, a simple VoIP setup will suffice. On the other hand, if you want other features such as video conferencing or team messaging, UCaaS would be a better option.

Are UCaaS solutions expensive?

Not necessarily. In general, UCaaS solutions are much more affordable than traditional on-premises communications systems, because they’re cloud-based and therefore there’s no need to maintain pricey infrastructure on-site. In any case, most UCaaS products are priced per user, so you only ever pay for what you need and can scale up or down quickly as required.