Business Phone
Easily manage agents, coach performance, and improve customer satisfaction with every interaction.
RingCentral for Microsoft Teams
Your flexible voice solution for Microsoft Teams
Bring reliable calling, SMS, fax, AI conversation intelligence, and more into your Microsoft Teams mobile and desktop apps.
AI-powered calling within Microsoft Teams
Cost-effective, robust cloud calling
Embed RingCentral’s telephony, SMS, and fax into Teams — no Teams Phone license needed.
Flexible deployment options
Support every type of user with deployment options tailored to your business needs.
AI-powered communications
Unlock AI-driven conversation insights to streamline workflows
in Microsoft Teams.
Advanced analytics and insights
Access deep analytics and reporting—no pricey Power BI
license required.
Enhanced customer engagement
Unify voice and SMS to reduce missed messages, speed
response times, and improve customer satisfaction with Customer Engagement Bundle.
Reliable, always-on service
Enjoy 99.999% uptime, even if Microsoft Teams experiences downtime.
Bring AI-powered communications to Microsoft Teams
Get reliable cloud calling
Enjoy industry-leading cloud calling with 99.999% uptime and advanced features like a heads-up display and dynamic call routing.
Unify communications
Simplify Teams communication with one number for calls, texts, and voicemails, and streamline admin and expansion across sites.
Flexible deployment
Integrate telephony, SMS, and fax into Teams with the embedded app or Direct Routing—so all your conversations happen in one place.
Coach teams with ease
RingSense for Microsoft Teams helps your team use shared insights to improve interactions, make customer experiences better, and close deals faster.
RingCentral is trusted by over 500,000 businesses of all sizes
Our new phone system had to be easy to use, mobile, known for reliability, and it had to integrate seamlessly with Microsoft Teams. We investigated a lot of companies, and only RingCentral checked all the boxes.
Anca Preda, Vice President of IT, The Minto Group
300
Employees migrated to RingCentral in a single day
Costs
↓
after removing old hardware and canceling phone maintenance contracts
Products used:
Business Phone System
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See the RingCentral for Microsoft Teams integration in action
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Integrations
Connect all your essential apps
Streamline your workflow by embedding RingCentral directly into your favorite tools or supercharging your Microsoft 365 apps for enhanced productivity.
Stay productive without app switching
Highly reliable telephony
Seamlessly integrate RingCentral's cloud phone system with 99.999% uptime into Microsoft Teams, ensuring dependable, uninterrupted communication.
Business SMS and eFax
Effortlessly send text messages and faxes without ever leaving the Microsoft Teams interface.
Business continuity and redundancy
Ensure your communication remains online with RingCentral's reliable calling platform, even when Microsoft Teams experiences downtime.
Market-leading analytics
Access advanced call analytics with comprehensive performance metrics—no costly Power BI license required.
Compatible with all Teams apps
Enjoy seamless integration across Microsoft Teams Classic, New, and all desktop, mobile, and web apps.
Advanced call capabilities for Teams
Leverage premium features like heads-up display, call queue management, and flexible call handling to maximize productivity.
Explore all our AI-powered products
Contact Center
Offer both voice and digital self-service capabilities to your customers with AI agents.
Events
Never miss a beat with in-the-moment answers for agents during live customer interactions.
Conversation intelligence
Connect with your customers across voice and 20+ digital channels, including web, social media, and messaging.
Frequently asked questions about RingCentral for Microsoft Teams
Microsoft requires users to have a Teams Phone license to make an external call using the native dialpad. A Teams Phone license may be purchased as an add-on to your Microsoft 365 license. Users can also upgrade to an E5 license, which includes a Teams Phone license.
RingCentral provides the ideal Microsoft Teams PBX replacement. Alternatively, organizations can leverage a solution like the RingCentral embedded app, which enables external calling in Teams without the added cost of a Teams Phone license.
RingCentral provides the ideal Microsoft Teams PBX replacement. Alternatively, organizations can leverage a solution like the RingCentral embedded app, which enables external calling in Teams without the added cost of a Teams Phone license.
Simply access the RingCentral embedded app within Teams to make and receive calls using RingCentral's reliable cloud telephony system. This integration provides features like call recording, advanced routing, and business SMS—all accessible directly from your Microsoft Teams interface.
RingCentral's Microsoft Teams integration enables external calling directly from Teams without requiring a Microsoft Teams Phone license. By embedding RingCentral's telephony into Teams, you can make and receive calls to any number worldwide, send SMS, and manage voicemails—all without the added expense of Microsoft's calling plans or licenses. This cost-effective solution provides enterprise-grade calling features while leveraging your existing Microsoft Teams environment.
Microsoft does not offer SMS as a service through Microsoft Teams. However, you can choose a third-party provider like RingCentral to integrate SMS into Teams. Factors to consider when choosing the right third-party SMS provider for Teams include the reliability of the provider, if they offer a single number for phone, SMS, and fax, MMS capabilities, and the ability to send group text messages in Microsoft Teams.
Microsoft Teams doesn't include native eFax functionality, but RingCentral's integration solves this gap. With RingCentral for Microsoft Teams, you can send and receive faxes directly through your Teams interface without switching applications. The seamless integration allows document sharing via fax while maintaining your workflow within Teams. Plus, RingCentral provides a single business number for all your communication needs—calls, SMS, and fax—simplifying contact management and maintaining professional communications standards when document faxing is necessary.
Many users have switched to using Microsoft Teams as their primary business phone platform. However, many still prefer using desk phones for calls. Solutions like RingCentral for Microsoft Teams offer flexibility to satisfy both preferences. With the RingCentral for Microsoft Teams integration, organizations can embed RingCentral’s telephony into the Teams app for seamless calling. Additionally, RingCentral is compatible with hundreds of desk phones, meeting the needs of users who prefer traditional desk phones.
RingCentral's AI capabilities within Microsoft Teams include powerful conversation intelligence that transforms how teams collaborate and serve customers. Features include real-time transcription for instant meeting notes, AI-powered summaries that capture key discussion points and action items, sentiment analysis to gauge customer satisfaction, and actionable insights that identify coaching opportunities and best practices. RingCentral's RingSense technology delivers these capabilities directly within your Teams environment, helping improve customer interactions, accelerate deal closures, and enhance overall team performance through data-driven insights and automation.
For more details, visit our RingCentral for Microsoft Teams integration page.
No, RingCentral VoIP phone system seamlessly integrates with Microsoft Teams without requiring a Teams Phone license. This provides significant cost savings while delivering enterprise-grade calling capabilities. The integration works through either our embedded app approach or Direct Routing alternative, giving you flexibility in deployment. Users can make and receive calls, send SMS messages, and access advanced calling features directly within the Microsoft Teams interface, all while using RingCentral's robust cloud phone system infrastructure rather than Microsoft's telephony services.
RingCentral operates independently of Microsoft Teams uptime, providing a 99.999% reliable cloud-calling solution. This means less than six minutes of downtime annually, regardless of Microsoft Teams availability. If Teams experiences service interruptions, users can seamlessly transition to the RingCentral app on mobile or desktop to continue communications without disruption. This business continuity feature ensures your organization maintains critical communication capabilities during any Microsoft service outages, protecting productivity and customer connections. RingCentral's redundant infrastructure and geographical distribution of data centers further enhance this reliability advantage.
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