Category
Business leadership, IT leadership
2023 predictions for UCaaS & CCaaS from industry analysts
As the Greek philosopher Heraclitus stated: nothing is constant but change. And with the amount of innovation in our industry, year in and year out — Heraclitus ...
Industry highlights
Why digital UX is essential for modern banking
Highlights Customer satisfaction is driven largely by digital customer experience in the modern business world. A great UX increases your conversion rates, turning visitors into customers. A ...
Startup advice: Quotes from 7 famous entrepreneurs
If you’re looking for solid startup advice, it can be hard to find tips to trust. The startup world is still relatively new, despite the recent explosion of these small-yet-mighty companies. In a ...
Better patient satisfaction: How these healthcare ...
The following key points are discussed regarding the findings from a recent customer success study conducted with 140 RingCentral healthcare customers: Cloud-based communications improve access ...
The best property management software (& other useful ...
Working in real estate, you’ve got to be prepared for a fast-paced work environment and able to think on your feet. Making deals happen takes a lot of groundwork. Meeting clients, checking in ...
7 retail call center best practices
Highlights The following best practices for retail call centers are discussed: Establish key performance indicators to evaluate and improve results Continuously coach reps to pursue individual ...
Do students and families have a voice in your school?
Highlights Being active participants in their educational experience helps students succeed at school. Acknowledging student and parent voice creates an environment conducive to real learning. ...
