Every customer interaction, no matter how brief, is a chance to build trust, deliver value, and strengthen relationships. Yet for many businesses, inbound phone ...
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Industry Spotlight
Banking on reliability: POTS replacement in the financial services sector
Financial institutions face a critical juncture in their communication infrastructure. Many mission-critical systems in banking still rely on Plain Old Telephone Service (POTS) lines, including ...
3 min read
The current state of AI adoption in healthcare communications
Artificial intelligence (AI) is rapidly transforming how healthcare organizations communicate internally and with patients. Recent research, The state of AI in healthcare communications, reveals ...
1 min read
Exploring new levels of productivity with GenAI in retail
Out of all industries, retail is perhaps the most potent playground for GenAI (generative AI) applications. With fewer regulatory restrictions compared to verticals like law and healthcare, and ...
4 min read
Transforming law firm communications with digital fax solutions
Law firms have long relied on traditional communication methods like fax machines and Plain Old Telephone Service (POTS) lines to handle sensitive client information. However, as technology ...
3 min read
10 simple student voice strategies
Highlights Students are the foundation of your school, but often, their voices are underrepresented. Supporting student voice leads to more student engagement, and ultimately to better school ...
4 min read
This rural Virginia county government went from spotty phone service to world-class cloud communications
Highlights: Enabling telework: Surry County’s government employees can now reliably call, message, text, video chat, and fax from anywhere, using any device. Improving service: With flexible, ...
4 min read
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