Category
Business leadership, IT leadership
2023 predictions for UCaaS & CCaaS from industry analysts
As the Greek philosopher Heraclitus stated: nothing is constant but change. And with the amount of innovation in our industry, year in and year out — Heraclitus ...
Industry highlights
Why digital UX is essential for modern banking
Highlights Customer satisfaction is driven largely by digital customer experience in the modern business world. A great UX increases your conversion rates, turning visitors into customers. A ...
Startup advice: Quotes from 7 famous entrepreneurs
If you’re looking for solid startup advice, it can be hard to find tips to trust. The startup world is still relatively new, despite the recent explosion of these small-yet-mighty companies. In a ...
Biotech production challenges and how to solve them
Highlights Biotech companies are dealing with the challenge of investor reluctance to take on the risk of investment in biotech products. Stringent FDA requirements contribute to production ...
Virtual open houses: 4 essential checklists for real ...
Believe it or not—there were hundreds and thousands of homes being sold across the United States in 2020,1 with a good majority of them being purchased without the buyer ever setting foot in the ...
7 retail call center best practices
Highlights The following best practices for retail call centers are discussed: Establish key performance indicators to evaluate and improve results Continuously coach reps to pursue individual ...
Communications compliance in higher ed: A look at ...
Highlights: Regulatory requirements to protect student data privacy necessitate careful thought for higher education institutions. FERPA, HIPAA, IDEA, and GDPR all apply to student privacy. ...
