Business Phone
The world’s most reliable cloud phone system with built-in team messaging – all reimagined with AI at every step.
Enhanced Business SMS
All-in-one business texting service
One simple platform for compliant business messaging: SMS two-way chats, calls, and campaigns—all designed to convert.
Simple SMS marketing
Easily create personalized SMS campaigns with advanced messaging rules and send secure payment requests.*
Flexible automation
Automate appointment scheduling and replies with custom or pre-built SMS Interactive Text Recipients.*
Built-in compliance
Effortlessly track and manage SMS consent to comply with carriers, including easy opt-out management.
Deeply integrated
Use pre-built SMS integrations and custom APIs, or send business SMS directly through Microsoft Teams.
The complete SMS platform for marketing teams
Easily reach large groups, track, manage, and grow your SMS marketing from one simple workspace.
Send messages that get read
Get 98% open rates and 7x more engagement than email with personalized promotions and branded content.
Automate your campaigns
Let automated text campaigns handle customer interactions and follow-ups with our pre-built integrations or open APIs.
Share photos and more by text
Easily send pictures, event invites, and other media through text to make your messages more interesting.
Engage customers and partners on their preferred channel
SMS FOR OPERATIONS
Lower costs and expand your reach
SMS FOR OPERATIONS
Lower costs and expand your reach
Add shared team inboxes*
Share a team inbox for SMS conversations, claims, transfers, and resolve them with private notes.
Provide on-the-spot customer support
Help customers faster with easy ready-made replies and manage conversations on your phone or computer.
Automate messages*
Reduce missed appointments and keep customers updated with automatic messages for scheduling, office hours, and support.
Streamline fast & easy payments*
Send secure payment requests with invoice references, memos, and tip options, allowing customers to pay instantly via Apple Pay®, Google Pay™, or credit card from their mobile device.
EASY MANAGEMENT
Manage all your business texts with ease
EASY MANAGEMENT
Manage all your business texts with ease
Deliver messages with certainty
Make sure your messages get through, ensure carrier compliance, and save on fees.
Worry-free, opt-out management
Easily track and manage unsubscribe requests so that all contacts stay compliant.
Effortlessly scale up
Add new phone numbers and devices in minutes and enjoy included SMS allotments, bundles, affordable rates, and clear usage tracking.
One workspace for everything
Handle calls, texts, faxes, messages, and video meetings in one easy app.
Advanced SMS Inboxes
Looking for advanced SMS capabilities?
Set up team inboxes, send personalized updates, request quick payments, automate messages, and more.
See why over 400,000 businesses trust RingCentral
Texting features designed for higher customer engagement
Shared team inboxes*
Collaborate on texts with one number using features like claiming, assigning, and private notes.
Targeted blasts & sequences*
Schedule or reuse SMS campaigns for personalized messages with built-in STOP automation.
SMS templates
Create, save, and use customizable message templates for your most commonly sent messages.
Works across your devices
Switch between your desktop, tablet, and mobile phone anytime to pick up where you left off.
AI writer
Compose polished chat messages in your preferred style and length.
Group SMS/MMS
Send a group text message to multiple people in a single thread.
Automation for replies*
Deploy a pre-built Interactive Text Receptionist for automated FAQ replies, self-scheduling, orders, and more.
SMS for Microsoft Teams
Unify text messaging, calling, voicemail transcriptions, and faxing all within Microsoft Teams.
Unified business number
Use a single app and a single business phone number for your voice, fax, text, and multimedia messages.
Explore all our AI-powered products
Contact Center
Create effortless customer experiences across every channel with our AI-first contact center solutions.
Events
Curate virtual, onsite, or hybrid events where AI enhances every milestone – from planning to execution.
Conversation Intelligence
Empower sellers at every stage with at-a-glance sales views, AI-powered scoring, and instant call summaries.
Frequently asked questions
With your RingCentral business text messaging service, you can send and receive texts and multimedia messages (MMS) with suppliers, customers, colleagues, and departments from your RingCentral business numbers. With one professional phone number for all business communications, you will also be able to receive text message service notifications for your voicemails, faxes, missed calls, and urgent messages.
When choosing a business text messaging service, simplicity and flexibility are key. When used correctly, business SMS can be your secret weapon for supercharging engagement. Here are some points to look for:
- Unified phone number - SMS outreach from your business number to maintain professional and secure communications.
- Unified communications inbox - Send, receive & manage all your SMS conversations, business calls and eFaxes in one place across all your devices.
- Carrier compliant and optimized for deliverability - Your business texting app should be designed to optimize deliverability while ensuring carrier compliance. Our SMS solution meets new Carrier requirements, helps offset some of the new per-message fees, and reduces risk of fines. All customer businesses and phone numbers are vetted and registered with TCR through RingCentral. Our advanced spam and carrier compliance detection system even helps prevent messages that would violate carrier guidelines, helping you stay in compliance and helping ensure the best possible reputation for your business with carriers. All in all, working together to drive greater deliverability, reduce costs, reduce risk to your business, and increase overall ROI.
- Integrations make a new world of SMS capabilities possible - RingCentral provides over 400 pre-built integrations allowing you to plug SMS into all the apps where work happens for you (Hubspot, Google, Microsoft Teams, you name it, we got it). Send marketing blasts, notifications, automate alerts, appointment reminders, and even payment requests with our Advanced SMS solution. Enjoy advanced SMS features like:
- Shared SMS inbox
- Automation workflows such as auto-replies, keyword auto-responder, and more
- Built-in AI capabilities
- Segmented contact list
- SMS campaign management
- Real-time data and detailed graphical analytics, like the number of messages delivered, timestamps, and much more.
- Easy set up with simple, transparent pricing - With some other providers, new hidden SMS fees may come as an unpleasant surprise in the form of surcharges, cost recovery fees, or other costs—even charges for unused SMS! With RingCentral, you can rely on predictable costs with transparent SMS pricing of just $0.0085 per message sent/received with no surprise fees or hidden charges. To help save you even more money, customers receive a free monthly allowance of messages and are only charged once that threshold is exceeded. To give our customers the most value, your allowance is pooled at the account level, meaning you’re not penalized for team members that use more SMS, and you don’t lose the SMS for those that use less.
- One subscription for business communications simplified - Business SMS is included in our RingCentral RingEX plans. Enjoy robust suite of business communication tools like advanced cloud phone system, online faxing, team messaging, video conferencing, file sharing and much more. Consolidate your business partners and streamline your budget while revolutionizing your communications with RingCentral SMS. Click here to view a complete pricing breakdown of RingCentral products and services.
Each user can store up to 5,000 text messages, including sent and received messages in RingCentral business texting app.
Yes, there is an allotted number of messages sent/received per month for US and Canada RingCentral RingEX customers. Once you have reached those thresholds, rates will apply for each message sent/received. Go to SMS Pricing Changes for more information.
Yes. You can use the RingCentral app to send bulk SMS messages, including to international numbers. Different from a group message, which RingCentral also offers, sending a text message in bulk means sending the same message to multiple people in separate messages. You can also integrate with our partners like BeeTexting to build out and manage SMS contact lists to send updates, notifications, alerts, or promotions. Easily add your recipients to multiple lists – and even set up advanced messaging rules to perfectly segment your customers.
Yes, sending outbound SMS is supported. However, sending/receiving MMS for toll-free numbers is currently not supported. Please contact your RingCentral Account Manager to enable sending SMS with your toll-free number.
Investing in a business texting service that can be launched via smartphones, desktops, and various devices is a must for organizations looking for a more effective, efficient two-way communication channel. It can be utilized for day-to-day conversations, SMS marketing, customer support, and the list goes on.
While there are many options that promise impressive features, you’ll find that some of them may be way out of budget.
With RingCentral, you get all the best features of business SMS without breaking the bank. Click here to view a complete pricing breakdown of RingCentral products and services.
Yes, mobile carriers have placed restrictions on how you may message recipients, as well as the types of messages and campaigns you may send. Please review our SMS policies to better understand these restrictions and the requirements carriers have placed on business SMS.
With RingCentral for Microsoft Teams, you can send and receive SMS messages to contacts in the company directory or an external number within Microsoft Teams. Additional benefits of RingCentral SMS natively embedded into your Teams app include having a unified inbox, unified number, powerful search capability, MMS support, being carrier compliant, deliverability optimizations, and more. Microsoft Teams customers with a E1 and E3 license can embed RingCentral’s advanced capabilities – including SMS, Fax, Voicemail Transcription, Analytics, Call Queues, and more – without needing to pay for an $8/user Teams Calling license. Learn more about RingCentral for Microsoft Teams here.
Check out more resources
*Available as an add-on. Learn more about our Advanced SMS Inbox solution here.
Effortlessly connect with your customers
Add Enhanced Business SMS to your RingCentral plan today.