Updated SEPTEMBER 2023
What’s new

Dialing up innovation

We’re always innovating to help you work smarter, not harder. Here’s what's new at RingCentral.
A slideshow of RingCentral updates including:  1. Advanced settings for removing background noise in the RingCentral app 2. The Quality of Service and Analytics windows of the RingCentral app 3. The RingCentral app Bot Builder  4. The RingCentral Smart Assist Chatbot

See what’s new on RingCentral MVP

Play video: RingCentral MVP's Innovation Updates in Q2

Powerful new capabilities to help you work smarter

The new RingCentral app user interface
Available now

Compact design, big impact

A new, refreshed desktop phone experience to make multi-apping even more delightful.
The RingCentral app integration in Microsoft Teams
Available now

Experience the new RingCentral for Microsoft Teams

Power external communications in Microsoft Teams with RingCentral’s telephony, fax, SMS, and more. No Teams Phone or E5 license needed.
The RingSense dashboard
US only

AI-powered conversation intelligence

Empower your sales teams to crush quotas by unlocking conversation intelligence from customer interactions  - deeply integrated with your CRM.
A worker using RingCentral Push-to-talk feature to speak with a colleague
Push to talk
Available now

Empower essential staff with RingCentral for Frontline Workers

Unify essential workers on one communications platform with walkie-talkie, mobile camera sharing, AI, noise reduction, team messaging and more.
A customizable branding page in the RingCentral webinar feature
Available now

Demand-gen webinars made simple with RingCentral Webinar

Marketers can easily set up webinars with no technical expertise needed - with drag-and-drop functionality for branded registration pages, templated automated emails, and more.
A Yealink deskphone with an active RingCentral Device as a Service feature
Available now

New purchase options for Poly and Yealink devices: Device as a Service

Simplify hardware procurement for Poly and Yealink hardware with RingCentral Device as a Service program. Enjoy streamlined fulfillment, simple upgrades and flexibility in budget and tools.

Get the RingCentral app on mobile or desktop

See what’s new for customer experience

A female client engaging in CX Solutions from the RingCentral app

Innovations that elevate connected experiences and provide insights

A man using the RingCentral omnichannel CX to communicate on his mobile
US only

AI - Powered Call Routing

Improve customer experience and drive organizational KPIs, such as Average Handle Time, with predictive AI that detects patterns in data - to drive optimal outcomes and the best agent-customer pairing.
A call route between a customer and an agent occurring in the RingCentral app
Available now

Precise Routing (Bullseye)

Handle interactions optimally by expanding the agent pool based on proficiency or attribute - if the ideal agent isn’t available within the configured wait-time, the customer is routed to the next best one.
A workflow of studio actions on the RingCentral contact center omnichannel platform
Available now

Studio Actions Now Automated for Digital

Build consistent routing, end-to-end workflows and integrations for digital channels faster with 15+ new Studio actions to decrease development effort, and improve customer experience.
Graphs and pie chart of actionable bot insights on the RingCentral Bot Builder dashboard
Omnichannel CX
Available now

Actionable Bot Insights

 Ensure optimal customer self-service journeys by continually monitoring and improving your bot’s performance.
An ongoing encrypted call in the RingCentral app
Omnichannel CX
Available now

Multi-Region Storage for GDPR Compliance

Customers with geographically distributed contact centers can now specify exactly where files are stored with business rules to meet
 GDPR policies.
An AI-driven conversation in the Contact Center omnichannel CX platform
Digital CX
Available now

AI-driven Conversation Summaries

Reduce agent effort with AI-generated post-interaction summaries through Microsoft Azure OpenAI APIs.
Google logo
Microsoft Teams logo
Salesforce logo
Zendesk logo
Microsoft logo

Browse app integrations to save time and drive productivity

Want a deeper dive?
Check out the resources below

From powerful calling to AI-powered contact centers, these new innovations will help you run and manage business communications faster and easier.
An agent dashboard of the RingCentral app

RingCentral CX top innovations

The RingCentral Desktop app's dialpad with an insert of a female on videocall

RingCentral MVP top innovations

A man on a mobile phone

RingCentral MVP: Feature Release Overview Q2 2023

A female agent on a call in front of her laptop

RingCentral CX: Feature Release Overview Summer 2023

“RingCentral is a great example of an organization that, by far, has the most open platform in the industry and is truly dedicated to improving workflows and enhancing productivity.”

Zeus Kerravala, principal analyst at ZK Research

Catch up on past releases

Business communications feature of an encrypted emergency call with removed background noise
Business communications

New capabilities for Microsoft Teams, cost management, collaboration & more!

A snapshot of the RingCentral Desktop app
Business communications

A look back: RingCentral's top innovations of 2022

A Google Nest Help window over the RingCentral Engage phone dashboard
Customer experience

Customer experience RingCentral's top 10 CX innovations: Spring 2023

Ready to switch?
Switching from your current system to RingCentral is easier than you think. Our professional service teams are ready to help step by step from assessment, to onboarding, and all the way to the cloud.