Updated Dec 2022
What’s new

Dialing up innovation

We’re always innovating to help you work smarter, not harder. Here’s what's new at RingCentral.
A man on a video call while using RingCentral advanced noise reduction settings

See 10 new RingCentral MVP innovations

Video: Top 10 release highlights MVP Q4 2022 | RingCentral

Powerful new capabilities to help you work smarter

RingCentral's end-to-end encryprion feature for phone and messaging
Phone, Message
Closed beta

Keep conversations private and secure with end-to-end encryption for phone and messaging

With RingCentral’s end-to-end encryption for calls, chats, and meetings, no third party — not even RingCentral — can access your company’s most confidential conversations.
RingCentral Video feature: Conversational AI
Video
Available now

Gain more context and insights with Conversational AI in meeting recordings

More ways to recap your RingCentral Video meetings in recordings — access Whiteboards, view playback segmented by speaker, and get a post-meeting transcript in German or Spanish languages.
The RingCentral noise reduction feature for video calls
Phone, Video
Available now

Say goodbye to interruptions with AI-powered background noise reduction

Remove all unwanted background noise automatically from your business calls/meetings with AI-powered software.
The  RingCentral desktop softphone interface
Phone
Try in beta now

New user experience on desktop softphone

The new and improved desktop softphone experience is now more intuitive and responsive than ever.
A team uses RingCentral Webinar
Webinar
Try in free beta now

Run interactive RingCentral Webinars

New capabilities in RingCentral Webinar better engage attendees and bring more ways to join. Start private debrief sessions post-meeting, create polls, and join from RingCentral Rooms and mobile devices.
RingCentral Device-as-a-Service equipment
Rooms
Available in US only

Hardware procurement just got easier with Device as a Service

With RingCentral’s Device as a Service, IT departments can deploy equipment with reduced upfront costs, streamlined fulfillment and quicker hardware upgrades.

Get the RingCentral app on mobile or desktop

See 10 new customer experience innovations

Video: Top 10 release highlights CX Q3 2022 | RingCentral

New features that deliver effortless experiences for agents and customers

A screenshot of RingCentral chatbox and a pinned location in San Francisco
Omnichannel CX

Guide customers along their mobile and web journeys in real time

Provide your customers with all the resources they need to solve issues digitally—without speaking directly to an agent. Guide yields a 700% ROI, per Forrester.
A one stop view of RingCentral dashboard for Agents
Omnichannel CX

Give supervisors a one-stop view of their agents from any device

Empower your supervisors with a unified, simple dashboard on all things voice, digital, AI, and WEM, related to their agents.
An illustration of a technical support agent helping a client through screen recording
Outbound CX

Improve quality and compliance with screen recording

Record agent screens and find conversations that matter to coach your agents with Engage Voice integration with Calabrio Screen one. 
RingCentral CX feature: Agent dashboard
Outbound CX

Increase agent productivity using analytics

Display agent stats about their queues, calls and campaigns. Analyze agent scripts to amplify what is working and reduce risks.
A screenshot of RingCentral feature switching to video
Digital CX

Resolve customer issues faster by switching to video

Enable customers to easily switch to video from Engage messaging chat for visual inspection and make them feel understood.
A screenshot of RingCentral dashboard of WhatsApp use
Digital CX

Understand audience engagement on WhatsApp

Better understanding top Whatsapp channels and volume by conversation types with WhatsApp outbound reports.
Google logo
Microsoft Teams logo
Salesforce logo
Zendesk logo
Microsoft logo

Browse app integrations to save time and drive productivity

Want a deeper dive?
Check out the resources below

From powerful calling to AI-powered contact centers, these new innovations will help you run and manage business communications faster and easier.
An illustration of an agent and a client on a call using RingCentral app

RingCentral CX top innovations

A video call between two colleagues

RingCentral MVP top innovations

A front view of a woman on her laptop

RingCentral MVP: Feature Release Overview Fall 2022

A female on a call using a wired headset

RingCentral CX: Feature Release Overview Summer 2022

“RingCentral is a great example of an organization that, by far, has the most open platform in the industry and is truly dedicated to improving workflows and enhancing productivity.”

Zeus Kerravala, principal analyst at ZK Research

Catch up on past releases

Blog: New in Q3: More capabilities that reduce employee burdens and delight customers
Business communications

New in Q3: More capabilities that reduce employee burdens and delight customers

Blog: Exciting new capabilities that level up your hybrid work game
Business communications

Exciting new capabilities that level up your hybrid work game

Blog:Top 10 RingCentral customer experience innovations for 2022
Customer experience

Top 10 RingCentral customer experience innovations for 2022

Ready to switch?
Switching from your current system to RingCentral is easier than you think. Our professional service teams are ready to help step by step from assessment, to onboarding, and all the way to the cloud.