Updated OCTOBER 2023
What’s new
Dialing up innovation
We’re always innovating to help you work smarter, not harder. Here’s what's new at RingCentral.
See what’s new on RingCentral MVP
Powerful new capabilities to help you work smarter
Global Solutions
Available now
The first compliant cloud telephony provider in India
RingCentral passed key regulatory certifications to enable organizations with a presence in India to access cloud phone capabilities.
Integrations
Available now
Refreshed Teams integration
Elevate the Microsoft Teams experience with RingCentral's cloud PBX capabilities, a singular number for all communications, and easy integration into your devices.
Phone
Available now
A more intuitive call handling interface
Use the new call wizard to create custom call rules from desktop, mobile or browser.
Phone
In beta
Smarter conversations with RingSense for Phone
Your personal AI assistant that can transcribe, summarize, and find gems of insights in your phone calls.
Webinar
Available now
Live stream your webinars to YouTube Live
Take your webinars to a new level and increase webinar attendance and visibility by streaming them to YouTube Live.
App Experience
Available now
Switch between your RingCentral Accounts
Manage personal and professional accounts, or multiple businesses easily without having to log out and back in.
See what’s new for customer experience
Innovations that elevate connected experiences and provide insights
OMNICHANNEL CX
US only
AI - Powered Call Routing
Improve customer experience and drive organizational KPIs, such as Average Handle Time, with predictive AI that detects patterns in data - to drive optimal outcomes and the best agent-customer pairing.
OMNICHANNEL CX
Available now
Precise Routing (Bullseye)
Handle interactions optimally by expanding the agent pool based on proficiency or attribute - if the ideal agent isn’t available within the configured wait-time, the customer is routed to the next best one.
OMNICHANNEL CX
Available now
Studio Actions Now Automated for Digital
Build consistent routing, end-to-end workflows and integrations for digital channels faster with 15+ new Studio actions to decrease development effort, and improve customer experience.
Omnichannel CX
Available now
Actionable Bot Insights
Ensure optimal customer self-service journeys by continually monitoring and improving your bot’s performance.
Omnichannel CX
Available now
Multi-Region Storage for GDPR Compliance
Customers with geographically distributed contact centers can now specify exactly where files are stored with business rules to meet
GDPR policies.
Digital CX
Available now
AI-driven Conversation Summaries
Reduce agent effort with AI-generated post-interaction summaries through Microsoft Azure OpenAI APIs.
Browse app integrations to save time and drive productivity
Want a deeper dive?
Check out the resources below
From powerful calling to AI-powered contact centers, these new innovations will help you run and manage business communications faster and easier.
RingCentral CX top innovations
RingCentral MVP top innovations
RingCentral CX: Feature Release Overview Summer 2023
“RingCentral is a great example of an organization that, by far, has the most open platform in the industry and is truly dedicated to improving workflows and enhancing productivity.”
Zeus Kerravala, principal analyst at ZK Research
Catch up on past releases
Business communications
Q2 @ RingCentral: A quantum leap in AI, Microsoft Teams experiences, frontline communications & more
Business communications
New capabilities for Microsoft Teams, cost management, collaboration & more!
Customer experience
RingCentral's top CX innovations: Spring 2023
Ready to switch?
Switching from your current system to RingCentral is easier than you think. Our professional service teams are ready to help step by step from assessment, to onboarding, and all the way to the cloud.