Updated MARCH 2023
What’s new
Dialing up innovation
We’re always innovating to help you work smarter, not harder. Here’s what's new at RingCentral.
See 5 new RingCentral MVP innovations
Powerful new capabilities to help you work smarter
Message, video, phone
Available now
See our leading five 9s uptime history
Our new global uptime page shows historical reliability performance for RingCentral products like Phone, Messaging, Video, Engage Voice and Digital.
Integrations
Available now
Do more faster with Microsoft Teams voicemail and call recordings
Access call recordings - find, play, pause, and download all your recorded conversations - and automatically transcribed voicemails, without leaving Microsoft Teams.
Integrations
Available now
Integrated call queue management in Microsoft Teams
Start or stop accepting calls from all the queues you belong to, or individual queues, right from Microsoft Teams, eliminating timely and distracting app switching.
Phone
Available now
Enhanced admin experience
View an enhanced mobile admin user interface, a new search bar in the admin portal for quick access to whatever you are looking for, as well as enhancements to our number porting flow.
Phone
Available now
New, intuitive cloud phone capabilities
Now you can sync your RingCentral contacts with on-premises Microsoft Exchange and have your phone calls not only ring on your desktop and mobile apps, but also on the apps of a designated coworker.
Administration
Available now
Track expenses efficiently with simplified license management
Admins can now transfer licenses easily between cost centers during various points in the provisioning flow, and view cost centers by availability.
See 10 new customer experience innovations
Innovations that elevate connected experiences and provide insights
Omnichannel CX
Securely build custom Digital-first chat solutions with an SDK
Allow your customers to engage digitally via a low-code software development kit – without downloading third-party content on your website.
Omnichannel CX
Gather customer feedback effectively and instantly on appropriate channels
Increase customer response to feedback surveys by automatically sending them at the end of the interaction on the channel of the interaction — and identify key issues quickly.
Omnichannel CX
Improve agent experience with a better UI
Give your agents an intuitive, modern UI for a better experience and greater productivity.
Omnichannel CX
Optimize reporting with one interface across channels for the same metrics
Provide a comprehensive view of system and channel performance with expanded metrics specific to digital, such as Likes and Shares.
Outbound CX
Increase agent productivity with Google integration for Desk API / WebHID
Reduce cognitive stress within Engage Voice by popping up customer-relevant info from different tools.
Digital CX
Enhanced integration with Apple Message for Business
Delight more customers with Apple chat, making interactions fun with tapback reactions on iMessage.
Browse app integrations to save time and drive productivity
Want a deeper dive?
Check out the resources below
From powerful calling to AI-powered contact centers, these new innovations will help you run and manage business communications faster and easier.
RingCentral CX top innovations
RingCentral MVP top innovations
RingCentral MVP: Feature Release Overview Q1 2023
RingCentral CX: Feature Release Overview Q1 2023
“RingCentral is a great example of an organization that, by far, has the most open platform in the industry and is truly dedicated to improving workflows and enhancing productivity.”
Zeus Kerravala, principal analyst at ZK Research
Catch up on past releases
Business communications
A look back: RingCentral's top innovations of 2022
Business communications
Conversational AI, E2EE & more: RingCentral's latest innovations
Customer experience
New in Q3: Customer service features for smarter experiences & deeper insights
Ready to switch?
Switching from your current system to RingCentral is easier than you think. Our professional service teams are ready to help step by step from assessment, to onboarding, and all the way to the cloud.