Updated April 2023
What’s new

Dialing up innovation

We’re always innovating to help you work smarter, not harder. Here’s what's new at RingCentral.
RingCentral Updates March 2023: Advanced Video Settings

See our Enterprise Connect announcements - from frontline to sales team innovations!

See what’s new on RingCentral MVP

Video: RingCentral MVP's service status in 2023 Q1

Powerful new capabilities to help you work smarter

An image of RingCentral Status' 5 leading 9s uptime history
Message, video, phone
Available now

See our leading five 9s uptime history

Our new global uptime page shows historical performance for RingCentral products like Phone, Messaging, Video, Engage Voice, and Digital.
RingCentral dialpad and call recordings dashboard
Available now

Do more faster with Microsoft Teams voicemail and call recordings

Access call recordings - find, play, pause, and download all your recorded conversations -  and automatically transcribed voicemails, without leaving Microsoft Teams.
RingCentral's call queue window
Available now

Streamline workflows for call queue agents with integrated call queue management in Microsoft Teams

Start or stop accepting calls from all the queues you belong to, or individual queues, right from Microsoft Teams, eliminating timely and distracting app switching.
RingCentral Phone Admin portal
Available now

Enhanced admin experience

View an enhanced mobile admin user interface, a new search bar in the admin portal for quick access to whatever you are looking for, as well as enhancements to our number porting flow.
An illustration of hands with a phone icon, Microsoft Exchange logo, and add contact logo on top
Available now

New, intuitive cloud phone capabilities

Now you can sync your RingCentral contacts with on-premises Microsoft Exchange and have your phone calls not only ring on your desktop and mobile apps, but also on the apps of a designated coworker.
The Add Number window pane of RingCentral's Admin portal
Available now

Track expenses efficiently with simplified license management.

Admins can now transfer licenses easily between cost centers during various points in the provisioning flow, and view cost centers by availability.

Get the RingCentral app on mobile or desktop

See what’s new for customer experience

Video: RingCentral's bot skills store update in Spring 2023

Innovations that elevate connected experiences and provide insights

The complete bot builder dashboard of RingCentral
Omnichannel CX

Expand customer self-service with the Bot Skill Store

Leverage innovative bots from this community of bot developers. Share your own bots within the Skill Store too!
An incoming call with an Advanced Caller ID in the RingCentral app
Omnichannel CX

Boost your answer rate with Advanced Caller ID

Ensure that 94% of your outbound calls to mobile lines are answered – by displaying your company name.
RingCentral omnichannel 's Real-Time Interaction Guidance dashboard
Omnichannel CX

Drive sales with Real-time Interaction Guidance

Help sales agents close every sale with live guidance based on key sales behaviors.
The agent dashboard of RingCentral's omnichannel CX platform
Omnichannel CX

Deliver an enhanced agent experience 

Supercharge agents with modern, omnichannel  experiences that incorporate all Digital-first channels and 1-click integrations across agent solutions.
RingCentral Engage dashboard's agent tab
Digital CX

Improve agent productivity with automatic conversation close

Set a timeout level so chat sessions automatically end if customers do not respond within the specified time.
An agent on a video call with the defer incoming interactions option active
Outbound  CX

Limit agent distractions with enhanced presence synchronization

Defer incoming Engage Voice interactions when agents are on calls, meetings, or webinars.
Google logo
Microsoft Teams logo
Salesforce logo
Zendesk logo
Microsoft logo

Browse app integrations to save time and drive productivity

Want a deeper dive?
Check out the resources below

From powerful calling to AI-powered contact centers, these new innovations will help you run and manage business communications faster and easier.
Blog: RingCentral CX Top Innovations

RingCentral CX top innovations

Blog: RingCentral MVP Top Innovations

RingCentral MVP top innovations

Webinar: RingCentral MVP: Feature Release Overview Q1 2023

RingCentral MVP: Feature Release Overview Q1 2023

Webinar: RingCentral CX: Feature Release Overview Q1 2023

RingCentral CX: Feature Release Overview Spring 2023

“RingCentral is a great example of an organization that, by far, has the most open platform in the industry and is truly dedicated to improving workflows and enhancing productivity.”

Zeus Kerravala, principal analyst at ZK Research

Catch up on past releases

Past Release: RingCentral Top Innovations 2022
Business communications

A look back: RingCentral's top innovations of 2022

Past Release: Conversational AI, E2EE & more: RingCentral's latest innovations
Business communications

Conversational AI, E2EE & more: RingCentral's latest innovations

RingCentral Engage Agent dashboard update in 2023 Q1
Customer experience

RingCentral's top 10 CX innovations: Q1 2023

Ready to switch?
Switching from your current system to RingCentral is easier than you think. Our professional service teams are ready to help step by step from assessment, to onboarding, and all the way to the cloud.