Q3 2022
What’s new

Dialing up innovation

We’re always innovating to help you work smarter, not harder. Here’s what's new at RingCentral.
A man on a video call while using RingCentral advanced noise reduction settings

See 10 new RingCentral MVP innovations

Video: RingCentral Top 10

Powerful new capabilities to help you work smarter

Screenshot of RingCentral's advanced noise reduction settings
Phone, VIDEO
Live in app now

Say goodbye to interruptions with AI powered background noise reduction

Remove all unwanted background noise automatically from your business calls/meetings with AI-powered software.
Screenshot of improved RingCentral Analytics dashboard
Try in beta now

Make better decisions with richer call and video analytics

Business analytics now include video meeting data, so you can see phone and video metrics all in one place.
Meetings Room feature of RingCentral
Coming soon

Meeting Rooms just got easier with the power of touch

RingCentral Rooms for Touch allows for digital whiteboarding, on-screen annotation, and joining and ending meetings all with the touch of your finger.
RingCentral's SMS/ Text messaging integration feature
Live in app now 

Improve customer engagement with new bulk SMS integrations

Maximize customer engagement at a low cost with advanced SMS features like shared inboxes, built-in reporting, and more.
Video: RingCentral's Digital Whiteboard
Try in beta now

Bring ideas to life with digital whiteboard

Draw, annotate, and brainstorm on an almost limitless canvas, just like you would on a whiteboard in person.
Screenshot of RingCentral feature: Advanced Meeting Insights
Try in beta now

Never miss a meeting, even if you miss it with Advanced Meeting Insights

Catch up quickly with recordings that include AI-generated meeting summaries, topics, video highlight reels, keywords, and transcripts.

Get the RingCentral app on mobile or desktop

See 10 new customer experience innovations

Video: Top 10 release highlights CX Q3 2022 | RingCentral

New features that deliver effortless experiences for agents and customers

A screenshot of RingCentral chatbox and a pinned location in San Francisco
Omnichannel CX

Guide customers along their mobile and web journeys in real time

Provide your customers with all the resources they need to solve issues digitally—without speaking directly to an agent. Guide yields a 700% ROI, per Forrester.
A one stop view of RingCentral dashboard for Agents
Omnichannel CX

Give supervisors a one-stop view of their agents from any device

Empower your supervisors with a unified, simple dashboard on all things voice, digital, AI, and WEM, related to their agents.
An illustration of a technical support agent helping a client through screen recording
Outbound CX

Improve quality and compliance with screen recording

Record agent screens and find conversations that matter to coach your agents with Engage Voice integration with Calabrio Screen one. 
RingCentral CX feature: Agent dashboard
Outbound CX

Increase agent productivity using analytics

Display agent stats about their queues, calls and campaigns. Analyze agent scripts to amplify what is working and reduce risks.
A screenshot of RingCentral feature switching to video
Digital CX

Resolve customer issues faster by switching to video

Enable customers to easily switch to video from Engage messaging chat for visual inspection and make them feel understood.
A screenshot of RingCentral dashboard of WhatsApp use
Digital CX

Understand audience engagement on WhatsApp

Better understanding top Whatsapp channels and volume by conversation types with WhatsApp outbound reports.
Google logo
Microsoft Teams logo
Salesforce logo
Zendesk logo
Microsoft logo

Browse app integrations to save time and drive productivity

Want a deeper dive?
Check out the resources below

From powerful calling to AI-powered contact centers, these new innovations will help you run and manage business communications faster and easier.
An illustration of an agent and a client on a call using RingCentral app

RingCentral CX top innovations

A video call between two colleagues

RingCentral MVP top innovations

A front view of a woman on her laptop

RingCentral MVP: Feature Release Overview Summer 2022

A female on a call using a wired headset

RingCentral CX: Feature Release Overview Q3 2022

“RingCentral is a great example of an organization that, by far, has the most open platform in the industry and is truly dedicated to improving workflows and enhancing productivity.”

Zeus Kerravala, principal analyst at ZK Research

Catch up on past releases

Blog: Exciting new capabilities that level uo your hybrid work game
Phone, Video, Integrations

Exciting new capabilities that level up your hybrid work game

Blog: New power-packed AI features,webinar offerings, and integrations to combat widespread hybrid work frustrations
Video, Integrations

New power-packed AI features, webinar offerings, and integrations to combat widespread hybrid work frustrations

Feature: The RingCentral Top 10 CX Innovations
Contact Center

Check out RingCentral CX last release Innovations

Ready to switch?
Switching from your current system to RingCentral is easier than you think. Our professional service teams are ready to help step by step from assessment, to onboarding, and all the way to the cloud.