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Choosing the right best VoIP service for business can be daunting. There are a lot of companies claiming to have the best service, so figuring out which one to believe can be a bit confusing.
To help you out, here are some tips on how you can choose the right VoIP provider:
To understand the technology, we need to start with the definition of VoIP. VoIP, or Voice over Internet Protocol, is a telecommunications innovation that allows users to make voice calls over the internet. Unlike traditional phone lines, where audio travels through the Public Switched Telephone Networks (PSTN), VoIP is transmitted through IP networks. As a result, it can be accessed from anywhere, as long as there’s an internet connection. This mobility and flexibility separate the technology from traditional telecoms.
Here’s the short definition of a VoIP provider: It’s a company that delivers VoIP phone service to its customers. In the context of this article, the customers in question are businesses.
These service companies usually follow the Software as a Service or SaaS model where instead of selling their VoIP service to businesses as on-premise solutions, they have clients subscribe to a remotely hosted service. This removes the need for companies to make additional investments to their own architecture just to host the service—which usually requires a number of servers and extra hardware. With SaaS, they only need to pay a relatively fixed amount during the period they are using the service. If they are not happy with the service, they can simply unsubscribe and move on to another provider without worrying about special equipment they’d already invested in just to use one service.
By following these steps, you should be able to make an informed decision on which VoIP provider is best for your business.