OUTBOUND CAMPAIGN MANAGEMENT
Upsell, cross-sell, collect, and promote with dynamic outbound contact center and campaign management.
Make connections that convert
Dialers for every campaign
Make the most out of every conversation with manual, preview, progressive, and predictive dialers.
Easy agent experiences
Increase efficiency and productivity when working through lead lists and dispositions.
Personalized scripting
Ensure consistent, on-brand experiences with accurate, flexible scripts tailored to every customer.
AGENT SCRIPTING
Set agents up for success
Help your team deliver a more personalized service to every customer.
Create scripts quickly
Quickly build and update responses with our drag-and-drop scripting builder. No coding necessary.
Guide conversations
Assist agents by creating dynamic workflows to guide conversations and highlight compliance and mandatory disclaimers.
Onboard new agents in minutes
Get new outbound call center agents up and running quickly with script guidance every step of the way.
OUTBOUND DIALERS
Speed up lead generation
Reach leads and customers faster than competitors while reducing the risk of TCPA violations.
Stay dialed-in
Make the most of every connection by using advanced list management features with preview, predictive, and proactive dialers.
Leverage call blending
Maximize productivity by starting an outbound campaign during low traffic and switch to inbound when it gets busier.
Reduce TCPA risks
Set up manual agent-initiated calling from a separate system. Scrub outbound call lists against the Do Not Call Registry and time-of-day enforcement data.
Get more context on every call
Integrate popular CRMs to make outbound calls more relevant and effective. Create campaigns on the fly by grabbing lists from other systems and use web aggregators to capture and prioritize hot leads. Connect to any proprietary CRM or other back-end systems with our open APIs.
RingCentral Engage was the only solution capable of giving us this level of flexibility and customization.
More on outbound contact center
EBOOK
The outbound engagement playbook
DEMO
Engage Voice: Proactively maximize customer engagement
INFOGRAPHIC
Outbound + inbound: Using both to engage customers and sell