Outbound CX - Engage Voice
Turn your contact center into a profit center
Sell, collect, and proactively support with dynamic outbound contact center and campaign management.
Make it easy for customers to get help anytime, from anywhere
Step up proactive outreach
Make the most out of every campaign with manual, preview, progressive, and predictive dialers.
Empower your agents
Increase productivity and deliver consistent experiences with flexible agent scripting.
Gain actionable insights
Improve operations with real-time and historical insights, plus comprehensive agent analytics.
Improve security and compliance
Reduce TCPA exposure and comply with DNC. Secure and scale communications with 99.99% uptime.
Speed up lead generation
Leverage call blending
Maximize productivity by starting an outbound campaign during low traffic and switch to inbound when it gets busier.
Know who, when and whether to call
Scrub lists before loading into automated dialers. Do not call people outside authorized time windows, when pending payment is received, and avoid over dialing.
Create scripts quickly
Onboard new agents in minutes
Get new outbound call center agents up and running quickly by importing information from RingCentral MVP and script guidance.
Share agent notes and disposition to help customers avoid repetition and agents to easily continue each conversation.
Analytics and Reports
Adapt operations in real-time
Identify opportunities to grow
Lower operational costs
Analyze trends and patterns with historical data to improve staffing and agent productivity.
Get more context on every call
Integrate popular CRMs to make outbound calls more relevant and effective. Create campaigns on the fly by grabbing lists from other systems and use web aggregators to capture and prioritize hot leads. Connect to any proprietary CRM, quality management, WEM, HR, or other back-end systems with our open APIs.
Capabilities that make a difference
Collaborate beyond contact center
Connect agents with experts across the company with RingCentral MVP to solve customer issues the first time.
Reduce TCPA risk
Separate your outbound environment or initiate calls manually. Scrub your lists to remove DNC registrants and mobile numbers.
Reduce operating costs
Get 4,000 free domestic minutes per user. Prevent down time and leverage usage reports to easily adapt your subscription.
With RingCentral Engage, our agents now have the capabilities like automated outbound dialing and screen pop ups showing them the relevant details about the next company they’re calling.