Get a virtual phone service for your company
Take your phone service with you anywhere.
What is a virtual phone service?
A virtual phone service or virtual phone system refers to the modern business communications solution that combines the best features of enterprise-level phone systems and the flexibility and mobility of web-based tools like VoIP, virtual phone numbers, and cloud PBX to provide businesses with a communications solution that can be accessed from anywhere via the internet.
These telephony solutions are hosted in the cloud and delivered via the internet, which lets you make calls from any laptop or mobile device. This modern virtual phone service combines the best of landline technology with the flexibility of web-based services.
As a result, you don’t just get a solution for making voice calls—you get a complete virtual phone service that manages your incoming calls and lets you send internet fax and SMS as well as host and join conferences from anywhere.
Why go virtual with your telephone service?
Voice over Internet Protocol refers to the technology that allows us to make and receive phone calls over the Internet in real-time. It is a set of protocols working together to deliver internet telephony functions similar to regular phone lines or PSTN (public switched telephone network).
The difference is that VoIP phone service provides flexibility and mobility that is not possible with traditional telephony. By delivering voice calling functions over internet connections, it allows anyone to use Voice over IP from anywhere via their laptops, desktops, or smart devices.
Why a virtual phone service is popular among businesses
The modern business technology landscape is so different from what it was a couple of decades ago. In the past, enterprises had a huge advantage over smaller businesses because most of the advanced business technology required huge capital investment. This was because the technology needed to be hosted within the premises of the company and required its own network or infrastructure.
The same goes for business communications. For the longest time, on-premise phone systems were considered enterprise-level only because, well, only large enterprises are able to afford them.
That all changed with the arrival of the cloud. Instead of businesses hosting the service within their premises, providers host their service on their own cloud data centers and deliver the service through the internet.
This setup has given this business communications solution a distinct edge over on-premise systems and gave organizations more reason to go virtual with their business phone service.
Now, most business tools are delivered via the internet–and that includes how a business communicates.
How does a virtual phone service work?
A virtual phone service works by combining different communications tools into one solution, which leverages the cloud. This makes it accessible from anywhere around the world.
To understand how a virtual phone service works, you have to understand each of its basic components
Virtual phone numbers that build presence for your business
Unlike regular phone numbers that are tethered to single landlines, virtual phone services feature phone numbers that can be accessed from anywhere as long as there is an internet connection.
Virtual phone numbers vs traditional phone numbers
Traditional phone numbers are directly connected to a specific place through telephone cables. Virtual phone numbers are the exact opposite. The physical limitations that apply to traditional phone numbers do not apply. They are not tethered to a single line or device and can be accessed from anywhere.
In addition, businesses can get phone numbers for different area codes without having to have a physical presence there precisely because they are virtual. It gives companies another level of flexibility that they can’t get with traditional telephone numbers.
How does a virtual phone number work?
Through a cell phone, laptop, or another web-connected device, your virtual phone number works by leveraging VoIP technology (more on that later) so users can make or receive calls using their business phone numbers instead of their personal numbers. This adds an air of professionalism as the calls are made from an official business number.
In addition, users can also distinguish calls coming to their personal cell phone number versus calls coming into their virtual business phone numbers. This way, they can ignore unknown calls going to their personal number but still be able to pick up calls from unknown phone numbers to their business phone number, which could be potential customers.
Similar to regular telecoms, your business also has different options for telephone numbers based on your needs, including:
- Toll-free numbers
If you are looking to create a national presence, then a toll-free number, especially an 800 number, is right up your alley. This allows your business to be more accessible to people around the US (and not just one city or state). - Local phone numbers
If you are looking to establish a presence in a specific community, then getting a local phone service that features its area code is a better option. The difference between a regular local number and a virtual local number, however, is that you do not need an actual physical presence in the community to get a local number when you take the virtual option. With this phone number, you can create a virtual local presence in the community. - International phone numbers
If the plan is to establish your presence in another country, then most modern virtual phone service providers also provide local numbers for countries outside the US. Like US local numbers, you can also establish a virtual presence in that country through a local international number without setting up an office there. - Vanity phone numbers
If you plan to use your business phone number as part of your branding, you can also ask your virtual phone service provider about vanity phone numbers. These are customized phone numbers that are easy to remember and can help you market your organization.
VoIP as a replacement for traditional business phone service
VoIP vs PSTN
A public switched telephone network (PSTN) is the traditional method of connecting phone calls. It uses circuit-switched phone technology to transmit voice. PSTN uses the telephone carrier’s infrastructure, so every call made is charged based on the use of this resource.
VoIP, on the other hand, harnesses the flexibility of the internet to connect phone calls from any web-connected device. VoIP works through packet switching, where the voice data is broken up into multiple small packets that are transmitted over the internet, which are then reassembled and played on the receiver’s end in real-time. This is possible through a set of protocols working together to mimic the telephony function of PSTN. But because it does not use the regular carrier’s networks for transmitting voice calls, it greatly reduces your call costs, especially on long-distance calls, while getting more flexibility by being accessible from anywhere there is an internet connection.
What is a virtual landline?
The problem with traditional phone services is that they are usually tied to one telephone. If someone wants to work outside the premises of the office or needs to do some field work, they would have to use their own cellular minutes and personal phone numbers.
With a virtual phone service, that’s no longer a problem. Due to VoIP serving as its telephony component, it can act as a virtual landline that allows users to make and receive calls using their virtual phone number from anywhere.
VoIP is designed to transmit multimedia content, like voice calls, over IP networks, in real-time. It replicates the functionality of a regular telephone service but incorporates the flexibility of online services.
There used to be criticism that VoIP call quality is inferior from regular phone calls. That is now just a myth. It might have been true at one point, especially in the early years of VoIP, but the technology has come a long way from what it has been a decade ago.
In fact, a lot of the top VoIP providers, like RingCentral, offer HD VoIP, which provides HD quality voice calls (even on desktop computers and cell phones).
Flexibility, mobility, and HD quality voice calls—VoIP has really established itself as the best telephony option, especially for businesses.
Cloud PBX handles the virtual phone service call routing and management capabilities
Cloud-hosted PBX vs on-premise PBX
On-premise PBX, as the name implies, is the on-premise call routing component of traditional office phone systems. The main infrastructure consists of a number of servers housed within the building it serves. What it does is that it receives all incoming calls and routes them to the right extensions. Cloud-hosted PBX, on the other hand, is housed remotely in the provider’s data center and is delivered and accessed via the internet.
Getting a virtual phone number and VoIP to make and receive calls does not give you complete virtual phone service. It just takes care of the telephony component of the whole communications solution. There is still the call routing and call management part of the system. After all, what is the use of virtual phone numbers and VoIP for a business if it can only take one call at a time? This is where cloud PBX comes in.
Through a group of servers hosted in their data centers, virtual phone service providers are able to provide call routing capabilities, auto-attendant capabilities, virtual extensions for departments or users, and other call management features to businesses.
This allows businesses to automatically answer all incoming calls and route each call to the right department or individual within the company.
And, like VoIP and virtual phone numbers, the service can also be accessed from anywhere there is an internet connection.
If you can see a pattern, each component of a virtual phone service leverages the reach of the internet to give businesses and their users a more flexible and mobile communications solution compared to its traditional counterparts.
What is the best virtual phone service?
Each business has different business communications needs so the best virtual phone service for each one can also be different.
RingCentral, however, is highly rated by small businesses, as well as enterprises, because they take virtual phone service to another level with their industry-leading unified communications solution. Aside from getting the above main communication components, RingCentral provides businesses with other communication tools—including an advanced online meetings solution with screen sharing as well as team collaboration and messaging feature.
The best part is that all these features are unified and can be accessed through a single platform.
Why move to the RingCentral virtual phone system
Built to support businesses
The basic capabilities include unlimited VoIP and conference calling, virtual toll-free numbers, and caller IDs you can personalize. You can access more features like texting, faxing, and even HD video online meetings without switching to other systems.
Communications with mobility and flexibility
Use your business phone number to make calls, send text messages, and fax from any mobile device. You can receive business calls through the same automatic call routing flow you've set up for work.
Simple and easy setup
Start using your business phone numbers in 24 hours or less. Customize the system to align with changes to your organization - scale up, scale back, and update processes and preferences.
No need for hardware
Sign up and start making calls over the internet. You can configure the virtual phone service to work with your office's network through your account dashboard--you don't need cables or any other hardware to add extensions. You can remove lines with just a few clicks.
Reliable customer support
Our award-winning support resources are available 24/7, and include staff that can set up your phone system for you. Reach out to us for recommendations, consultations, and technical support.
Robust phone service plans
You get just one itemized bill each month covering everything you can ever need for your business communications--voice, chat, text, fax, meetings, and more.
Business phone numbers with no boundaries
Build a national or local presence with virtual phone numbers
Whether you want to build a national presence or establish your business in a local community, RingCentral has the right business numbers for you.
- Toll-free numbers: Establish a nationwide presence with 888, 877, 866, 855, 844, or 800 numbers. Make your business accessible all over the country.
- Local numbers: Build a virtual presence in another location, even without a physical presence there. Choose from more than 200 available area codes in different regions across the US.
- International numbers: You can build your global presence in foreign cities around the world. You can set up a local or toll-free number for over 80 countries.
Use your business telephone numbers anywhere and on any device
Your business phone numbers are not tied to a specific phone or location. You can bring and use them wherever you go. As a result, you can keep personal and business calls separate by using your RingCentral phone number to not only make voice calls, but also send internet fax, SMS, or MMS when you’re out of the office. So instead of using cellular minutes, you are using your RingCentral phone service instead. Just download the RingCentral unified app for your PC or Mac® or for your Android™ or iOS® device to turn your computer or smartphone into a business line.
Complete feature-rich virtual phone service
An HD VoIP-enabled phone system
RingCentral leverages VoIP as its main inbound and outbound calling component, but takes it to a whole new level by supporting HD VoIP across all plans and pricing. It provides subscribers a best-in-class call experience that is at least twice the sound quality of typical voice calls made on an analog landline.
The best part is that it is not limited to just the HD-enabled IP desk phones. HD voice is enabled by default on RingCentral unified apps for both desktops/laptops and mobile devices.
A virtual PBX system with auto attendant and advanced routing capabilities
RingCentral also expertly forwards all incoming calls to your virtual business phone numbers. The auto attendant feature answers all calls with a customizable greeting before routing it to the right department or individual extension. You can further customize the way your company handles calls by configuring your company’s answering rules using conditions based on time of day, date range, incoming caller ID, and more.
Phone integrations for your business apps
Integrate virtual phone service with the most used business applications
RingCentral has integrations with top business applications such as Salesforce®, Box, Google for Work, and Microsoft Office 365™. While each integration is different, the main idea is to add communication components from the RingCentral virtual phone service to the applications used by companies. It improves efficiency and productivity by removing the need to switch from one app (or device) to another.
Integrate telephony and other communications functions into your custom apps
If you have custom applications and the existing integrations do not fit your workflows, you can use RingCentral open APIs to integrate communication options to your own custom apps instead. Aside from voice, you can also add SMS, messaging, and conferencing functions into your business applications. You can even add data and analytics components to gain insights on how you can better use your app together with your virtual phone service.
More business communication tools in one virtual phone system
More than just a virtual telephone service
So you have learned that the basic virtual phone service leverages virtual phone numbers, VoIP, and cloud PBX as its main components.
RingCentral, however, is more than just your basic virtual phone service. It is a complete, industry-leading communications solution that solves most, if not all, business communications needs.
Aside from the basic functions, RingCentral also provides:
A business SMS and internet faxing service
Aside from voice calls, RingCentral also provides other communication avenues for business and their users. The internet faxing feature lets you and your team send and receive faxes without the need for a fax machine. You can access your faxes through your online account or through the RingCentral app.
The same goes for business SMS. Instead of using your personal phone number to send SMS or MMS to clients and customers, you can instead use your business phone number. This adds credibility to your text message, as it uses a telephone number associated with your company.
An online meetings solution
RingCentral MVP® subscribers will also get an online meetings solution that should solve your business’s need for face-to-face meetings without increasing your travel expenses. Impress your customers and your team with HD-quality video and voice.
The online meetings feature also lets you share your screen with all participants, ensuring that you are all on the same page. If people have no access to their computers, you can also host a teleconference or audio conference that people can join using any phone available to them.
A team collaboration suite
Get more done by improving collaboration within your team. The RingCentral app provides businesses a real-time team messaging app that also allows for quick file sharing and task management. Your team can also instantly set up a video meeting from the app if there is a need for face-to-face conversation.
A unified communications platform
The best part is that all these features can be accessed from a unified platform. RingCentral removes the need to shuffle from one app to another to access all their features. This allows you to seamlessly transition from calls to video meetings and to team messaging without losing track of what you are working on.
Sign up for a RingCentral account now and equip your business with the best virtual phone service and unified communications solution.
RingCentral MVP™* plans for your small business
PAY ANNUALLY AND SAVE UP TO 40%
Standard
- No limit on number of users
- Business phone numbers in over 100 countries
- Unlimited internet fax
- Unlimited audio conferencing
- Video meetings with up to 100 participants
- Up to 24-hour meeting duration
- Quality-of-service reports
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Popular integrations including
Microsoft 365, Google Workspace, Slack,
and more - 24/7 support
Premium
Message, Video, Phone, Open API
- Automatic call recording
- Single Sign-on
- Multi-site admin and management
- Up to 8-digit extensions with site codes
- Hot desking
- Advanced call handling including whisper, barge, and more
- Video meetings with up to 200 participants
- Real-time analytics
- Popular CRM integrations with Salesforce, Zendesk, and more
- Industry-specific integrations with Canvas, Smarsh, and more
- Developer platform and custom integrations
Compare plans
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Most popular
Not available
Essentials
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Try free
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Standard
Buy now
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Best value
Premium
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UltimateContact sales Contact sales View Demo |
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Pricing
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Annually: $19.99/user/mo
Monthly: $29.99/user/mo |
Annually: $27.99/user/mo
Monthly: $37.99/user/mo |
Annually: $34.99/user/mo
Monthly: $44.99/user/mo |
Annually: $49.99/user/mo
Monthly: $59.99/user/mo |
Business phone or toll-free numbers
One phone number for calling, team messaging,
and video
meetings access.
Each user gets a dedicated phone number at no additional cost. Essentials
edition doesn't include video meetings.
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Toll-free
minutes
Inbound Toll-free
minutes
Included minute allotment varies by tier. Toll-free minutes
are pooled across the account, regardless of number of lines. Additional minutes available for purchase.
Learn
more
Included minute allotment varies by tier. Toll-free minutes
are pooled across the account, regardless of number of lines. Additional minutes available for purchase.
Learn
more
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Unlimited calls within the US/Canada**
Unlimited calling/phone calls within the US
and CA. Plus, choose from affordable and convenient international calling plans
that fit your business. Terms and conditions may apply.
Learn more
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Included in plan
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Included in plan
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Included in plan
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Enhanced Business SMS
Designed to meet latest carrier requirements and improve deliverability. Included SMS allotment
varies by tier. Additional SMS available for purchase. Available upon request.
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Voicemail-to-text
Automatically convert voicemail messages into text form so users can screen
messages easily and respond to the most important call first.
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Included in plan
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Included in plan
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Included in plan
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Visual voicemail and voicemail-to-email
Access voicemail messages from your desk and
mobile phones, email, desktop app, and online account.
Learn
more
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Included in plan
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Included in plan
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Included in plan
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Included in plan
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Team messaging
Collaborate more effectively with colleagues,
clients, and contractors with team messaging, task assignment, calendar sharing,
and more. Also, utilize out-of-the-box integrations with Jira, Asana, Box,
Google Drive, OneDrive, and more.
Learn
more
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Included in plan
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Included in plan
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Included in plan
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Included in plan
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Document sharing
Access
documents and files stored on your computer or your Google Drive, Box, OneDrive,
and Dropbox accounts and easily share them with your team members.
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Included in plan
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Included in plan
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Call management and phone system
administration Sophisticated call management, enabling you
to configure your phone system across the entire company, regardless of location
or device. Optimize communication with custom admin and user configurations
online or using the mobile app.
Call management features include:
*Not available with Essentials.
Learn
more
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Included in plan
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Mobile apps for iOS and Android
Whether you're an Apple or Android user, you can use your smartphones and
tablets to make and receive calls, join and host meetings,
team message coworkers and partners, send and receive faxes and texts, set up
and join conferences, and configure phone system settings, notifications, and
voicemail.
Learn
more
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Included in plan
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Included in plan
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Included in plan
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High-definition (HD) voice
To consistently deliver the highest HD quality possible, RingCentral utilizes
the Opus Interactive codec for audio and video, as well as the G.722 codec for
audio.
Learn more
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Included in plan
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Included in plan
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Included in plan
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Included in plan
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Call log reports
Get a complete record of all your inbound and
outbound calls and faxes. View the name of the caller, the number or extension
dialed, as well as the time, date, and duration of the call.
Learn
more
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Included in plan
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Included in plan
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Included in plan
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Included in plan
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Phone rental options: desk and
conference phones Rent any desk phone or conference phone for a
low monthly price.
Contact sales for details and pricing.
Learn
more
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Included in plan
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Included in plan
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Included in plan
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Included in plan
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Add Video Pro and Video Pro+ users
Administrators can add Video Pro and Video
Pro+ users from within MVP.
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Available as an add-on
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Included in plan
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Included in plan
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Unlimited internet fax
Send and receive faxes from your computer, mobile device, Microsoft Outlook,
cloud storage providers (such as Dropbox), and more.
Learn
more
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Available as an add-on
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Included in plan
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Included in plan
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Included in plan
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Unlimited audio conferencing
Host an
unlimited number of audio conference calls, with up to 1,000 attendees per
conference. Each user gets unique host and participant access codes.
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Available as an add-on
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Included in plan
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Included in plan
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Video meetings and participants
Hold video meetings with screen sharing,
in-meeting public and private chat capabilities—anytime, anywhere, on any
device.
Maximum
number of participants varies by the video platform:
Premium with RingCentral Video (up to 200) Standard with RingCentral Video (up to 100) |
Available as an add-on
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Up to 100 people
per video meeting
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Up to 200 people
per video meeting
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Up to 200 people
per video meeting
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High-definition (HD) video
RingCentral delivers crystal-clear HD quality video and voice.
Learn more
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Available as an add-on
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Included in plan
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Included in plan
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Included in plan
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Quality-of-service reports
Gain the ability to proactively review
overall RingCentral system health and diagnose quality issues impacting users. A
holistic overview of quality measured by location, endpoint, codec, ISP, and
more enables
easier monitoring and faster troubleshooting.
Learn
more
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Available as an add-on
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Included in plan
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Included in plan
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Included in plan
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Popular integrations including Microsoft 365,
Google Workspace, Slack, and more
RingCentral offers the largest ecosystem of integration apps in the
communications and collaboration space to maximize productivity and efficiency.
Get integrations for bots, AI, analytics, archiving, automation, productivity,
and more.
Learn
more
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Available as an add-on
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Included in plan
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Included in plan
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Included in plan
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24/7 support
Unlimited chat and phone support.
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Available as an add-on
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Included in plan
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Included in plan
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Included in plan
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Multi-level auto attendant
Answer callers automatically with customized
greetings, and ensure every call is directed to the right employee or
department.
Learn
more
Auto-attendant is a virtual receptionist
service that greets your callers and routes them to employees, departments, or
to any phone in the world (i.e. an employee's mobile phone, an office deskphone,
or a virtual phone on the RingCentral app).
With the multi-level auto attendant feature, you can create rules to handle
incoming calls for multiple office locations or language selections. For
example:
“Press 1 for our New York office. 2 for Chicago office. 3 for Los Angeles
office.” OR
“Press 1 for English. Marque 2 para Español.”
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Available as an add-on
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Included in plan
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Included in plan
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Included in plan
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Professional implementation
Get the most out of RingCentral with a
portfolio of professional and personalized services, ranging from planning,
designing, and implementation to project management, ongoing support, and
consulting.
Learn
more
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Available as an add-on
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Included in plan
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Included in plan
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Included in plan
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Call recording
Automatic call recording: Set your
RingCentral phone system to automatically record inbound and outbound calls for
individual users or inbound calls for departments.
On-demand call recording: Allows Users to
manually record phone calls anytime using an IP Phone provisioned with
RingCentral, Forwarding Number, or RingCentral Phone for Mobile.
Learn
more
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Available as an add-on
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On-demand
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Automatic
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Automatic
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Compatible with RingCentral Rooms™ (add-on)
Turn any space into a conference room.
Learn
more
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Available as an add-on
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Included in plan
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Included in plan
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Included in plan
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Compatible with RingCentral Room Connector (add-on)
Room Connector allows room conferencing systems on legacy hardware with SIP-based endpoints (third party endpoints) to connect and access video meetings on RingCentral.
Learn
more
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Available as an add-on
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Included in plan
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Included in plan
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Included in plan
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Single Sign-on
Users can log in to RingCentral automatically with their corporate credentials.
Reduce the IT cost of assisting in password recovery and benefit from a central
authentication point that securely accesses your RingCentral service from any
device.
Learn
more
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Available as an add-on
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Available as an add-on
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Included in plan
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Included in plan
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Multi-site admin and management
Get the flexibility to manage and support
your branch offices based on their unique operational needs.
Learn
more
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Available as an add-on
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Available as an add-on
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Included in plan
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Included in plan
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Up to 8-digit extensions with site codes
Simplified intra-site dialing for large multi-site customers.
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Available as an add-on
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Available as an add-on
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Included in plan
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Included in plan
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Hot desking
Allows users to log in to shared phones to access their own RingCentral
extensions, voicemail and greetings, and other features.
Hot desking lets employees share office desk phones while keeping their separate
extensions, greetings and voicemail access.
It enables companies to save costs of desk phones while still letting their employees remain productive. |
Available as an add-on
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Available as an add-on
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Included in plan
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Included in plan
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Advanced call handling including whisper, barge,
and more
Advanced call management controls (monitor,
whisper, barge, takeover) to allow authorized users to listen in on employee
calls with clients to monitor the conversation, provide coaching, and facilitate
discussion.
Other
features include overflow call queues, user groups, and role-based access
control with customized roles/permissions.
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Available as an add-on
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Available as an add-on
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Included in plan
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Included in plan
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Real-time analytics
Gain
real-time insights into your RingCentral system and gather business-relevant
data, alerts, and reporting metrics.
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Available as an add-on
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Available as an add-on
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Included in plan
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Included in plan
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Popular CRM integrations with Salesforce, Zendesk, and more
Bring the functions and features of
RingCentral MVP into your business apps such as Salesforce, Zendesk, Microsoft
Dynamics, ServiceNow, etc.
Learn more
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Available as an add-on
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Available as an add-on
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Included in plan
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Included in plan
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Industry-specific integrations with Canvas, Smarsh, and more
Bring the functions and features of
RingCentral MVP into your vertical's business apps such as Canvas, Smarsh, etc.
Learn more
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Available as an add-on
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Available as an add-on
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Included in plan
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Included in plan
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Developer platform and custom integrations
RingCentral APIs let you create your own
custom applications and seamlessly integrate business communications into your
key business processes, so you can automate workflows, drive efficiency, and
gain valuable
insight from communications data.
Visit
Developer Portal
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Available as an add-on
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Available as an add-on
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Included in plan
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Included in plan
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Device status reports
Monitor
hard phone registration status globally and gain visibility into your devices'
history.
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Available as an add-on
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Available as an add-on
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Available as an add-on
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Included in plan
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Device status alerts
Set up
automated monitoring rules and receive notifications when devices are offline.
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Available as an add-on
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Available as an add-on
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Available as an add-on
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Included in plan
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Unlimited storage***
Store an unlimited* amount of documents, spreadsheets, presentation files,
contracts,
invoices, images, videos, and recordings.
*Retention period applies.
Store an unlimited* amount of content within your RingCentral app. This could be
documents, spreadsheets, presentation files, contracts, invoices, images, or
videos that you send as attachments within messages; or these could be the
recordings of your video meetings.
*Retention period applies. |
Available as an add-on
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Available as an add-on
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Available as an add-on
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Included in plan
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