Virtual Phone Service for Business
Take your phone service with you anywhere.
What is a virtual phone service?
Virtual phone service refers to telephony solutions that are hosted in the cloud and delivered via the internet, which lets you make calls from any laptop or mobile device. The modern virtual phone service combines the best of landline technology with the flexibility of web-based services. As a result, you don’t just get a solution for making voice calls—you get a complete virtual phone service that manages your incoming calls and lets you send internet fax and SMS as well as host and join conferences from anywhere.
Why go virtual with your telephone service?
Voice over Internet Protocol refers to the technology that allows us to make and receive phone calls over the Internet in real time. It is a set of protocols working together to deliver internet telephony functions similar to regular phone lines or PSTN (public switched telephone network). The difference is that VoIP phone service provides flexibility and mobility that is not possible with traditional telephony. By delivering voice calling functions over internet connections, it allows anyone to use Voice over IP from anywhere via their laptops, desktops, or smart devices.
Virtual phone service vs on-premise office phone system
Find out how traditional office phone services compare to the accessibility, flexibility, and mobility of a modern virtual phone service.
Conventional office phone service
- High up-front costs due to expensive on-site hardware
- Expensive, complex, and lengthy implementation
- Additional fees usually required for upgrades
- Restriction of business phone numbers to office premises
- Specially trained manpower required for maintenance
- Additional hardware installations for new users
Virtual phone service
- No new hardware required
- Quick installation and setup—it just takes minutes
- Automatic update and upgrade rollouts to all subscribers
- Virtual phone numbers that can be accessed from anywhere
- No dedicated personnel required for maintenance
- Instant activation for multiple users and extensions
Why move to the RingCentral virtual phone system
Built to support businesses
The basic capabilities include unlimited VoIP and conference calling, virtual toll-free numbers, and caller IDs you can personalize. You can access more features like texting, faxing, and even HD video online meetings without switching to other systems.
Communications with mobility and flexibility
Use your business phone number to make calls, send text messages, and fax from any mobile device. You can receive business calls through the same automatic call routing flow you've set up for work.
Simple and easy setup
Start using your business phone numbers in 24 hours or less. Customize the system to align with changes to your organization - scale up, scale back, and update processes and preferences.
No need for hardware
Sign up and start making calls over the internet. You can configure the virtual phone service to work with your office's network through your account dashboard--you don't need cables or any other hardware to add extensions. You can remove lines with just a few clicks.
Reliable customer support
Our award-winning support resources are available 24/7, and include staff that can set up your phone system for you. Reach out to us for recommendations, consultations, and technical support.
Robust phone service plans
You get just one itemized bill each month covering everything you can ever need for your business communications--voice, chat, text, fax, meetings, and more.
Business phone numbers with no boundaries
Build a national or local presence with virtual phone numbers
Whether you want to build a national presence or establish your business in a local community, RingCentral has the right business numbers for you.
- Toll-free numbers: Establish a nationwide presence with 888, 877, 866, 855, 844, or 800 numbers. Make your business accessible all over the country.
- Local numbers: Build a virtual presence in another location, even without a physical presence there. Choose from more than 200 available area codes in different regions across the US.
- International numbers: You can build your global presence in foreign cities around the world. You can set up a local or toll-free number for over 80 countries.
Use your business telephone numbers anywhere and on any device
Your business phone numbers are not tied to a specific phone or location. You can bring and use them wherever you go. As a result, you can keep personal and business calls separate by using your RingCentral phone number to not only make voice calls, but also send internet fax, SMS, or MMS when you’re out of the office. So instead of using cellular minutes, you are using your RingCentral phone service instead. Just download the RingCentral unified app for your PC or Mac® or for your Android™ or iOS® device to turn your computer or smartphone into a business line.
Complete feature-rich virtual phone service
An HD VoIP-enabled phone system
RingCentral leverages VoIP as its main inbound and outbound calling component, but takes it to a whole new level by supporting HD VoIP across all plans and pricing. It provides subscribers a best-in-class call experience that is at least twice the sound quality of typical voice calls made on an analog landline.
The best part is that it is not limited to just the HD-enabled IP desk phones. HD voice is enabled by default on RingCentral unified apps for both desktops/laptops and mobile devices.
A virtual PBX system with auto attendant and advanced routing capabilities
RingCentral also expertly forwards all incoming calls to your virtual business phone numbers. The auto attendant feature answers all calls with a customizable greeting before routing it to the right department or individual extension. You can further customize the way your company handles calls by configuring your company’s answering rules using conditions based on time of day, date range, incoming caller ID, and more.
Phone integrations for your business apps
Integrate virtual phone service with the most used business applications
RingCentral has integrations with top business applications such as Salesforce®, Box, Google for Work, and Microsoft Office 365™. While each integration is different, the main idea is to add communication components from the RingCentral virtual phone service to the applications used by companies. It improves efficiency and productivity by removing the need to switch from one app (or device) to another.
Integrate telephony and other communications functions into your custom apps
If you have custom applications and the existing integrations do not fit your workflows, you can use RingCentral open APIs to integrate communication options to your own custom apps instead. Aside from voice, you can also add SMS, messaging, and conferencing functions into your business applications. You can even add data and analytics components to gain insights on how you can better use your app together with your virtual phone service.
RingCentral MVP™* plans for your small business
PAY ANNUALLY AND SAVE UP TO 33%.
- No limit on number of users
- Business phone numbers in over 100 countries
- Unlimited internet fax
- Unlimited audio conferencing
- Video meetings with up to 100 participants
- Up to 24-hour meeting duration
- Quality-of-service reports
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Popular integrations including
Office 365, Google Workspace, Slack,
and more - 24/7 support
- Device status reports
- Device status alerts
- Unlimited storage***
Compare plans
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Not available
Essentials
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Standard
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Premium
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Ultimate
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Pricing
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Annually: $19.99/user/mo
Monthly: $29.99/user/mo |
Annually: $24.99/user/mo
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Annually: $34.99/user/mo
Monthly: $44.99/user/mo |
Annually: $49.99/user/mo
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Business phone or toll-free numbers
One phone number for calling, team messaging, and video
meetings access.
Each user gets a dedicated phone number at no additional cost. Essentials edition doesn't include video meetings.
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Toll-free minutes
Inbound Toll-free minutes
Toll-free minutes are per account regardless of number of lines. Additional minutes are always available for automatic purchase, which bill at 3.9¢/min.
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In addition to unlimited outbound calling minutes, every account gets a set number of toll-free minutes for inbound calls. You can transfer an existing toll-free number or get a new one.
The number of inbound calling toll-free minutes per account is shown in the chart on the right. Additional minutes are always available for automatic purchase, which bill at 3.9¢/min. There are also bundled offers available that can reduce the cost to 1.9¢/min.
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Unlimited calls within the US/Canada**
Unlimited calling/phone calls within the US and CA. Plus, choose from affordable and convenient international calling plans that fit your business. Terms and conditions may apply.
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Unlimited Business SMS**
Use your business phone number to send unlimited one-to-one or group SMS/MMS.
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Voicemail-to-text
Automatically convert voicemail messages into text form so users can screen messages easily and respond to the most important call first.
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Visual voicemail and voicemail-to-email
Access voicemail messages from your desk and mobile phones, email, desktop app, and online account.
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Team messaging
Collaborate more effectively with colleagues, clients, and contractors with team messaging, task assignment, calendar sharing, and more. Also, utilize out-of-the-box integrations with Jira, Asana, Box, Google Drive, OneDrive, and more.
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Document sharing
Access documents and files stored on your computer or your Google Drive, Box, OneDrive, and Dropbox accounts and easily share them with your team members.
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Call management and phone system
administration Sophisticated call management, enabling you to configure your phone system across the entire company, regardless of location or device. Optimize communication with custom admin and user configurations online or using the mobile app.
Call management features include:
*Not available with Essentials.
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Mobile apps for iOS and Android
Whether you're an Apple or Android user, you can use your smartphones and tablets to make and receive calls, join and host meetings,
team message coworkers and partners, send and receive faxes and texts, set up and join conferences, and configure phone system settings, notifications, and voicemail.
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High-definition (HD) voice
To consistently deliver the highest HD quality possible, RingCentral utilizes the Opus Interactive codec for audio and video, as well as the G.722 codec for audio.
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Call log reports
Get a complete record of all your inbound and outbound calls and faxes. View the name of the caller, the number or extension dialed, as well as the time, date, and duration of the call.
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Phone rental options: desk and
conference phones Rent any desk phone or conference phone for a low monthly price.
Contact sales for details and pricing.
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Add Video Pro and Video Pro+ users
Administrators can add Video Pro and Video Pro+ users from within MVP.
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Unlimited internet fax
Send and receive faxes from your computer, mobile device, Microsoft Outlook, cloud storage providers (such as Dropbox), and more.
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Unlimited audio conferencing
Host an unlimited number of audio conference calls, with up to 1,000 attendees per conference. Each user gets unique host and participant access codes.
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Video meetings and participants
Hold video meetings with screen sharing, in-meeting public and private chat capabilities—anytime, anywhere, on any device.
Maximum number of participants varies by the video platform:
Premium with RingCentral Video (up to 200) Standard with RingCentral Video (up to 100) |
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High-definition (HD) video
RingCentral delivers crystal-clear HD quality video and voice.
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Quality-of-service reports
Gain the ability to proactively review overall RingCentral system health and diagnose quality issues impacting users. A holistic overview of quality measured by location, endpoint, codec, ISP, and more enables
easier monitoring and faster troubleshooting.
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Popular integrations including Office 365,
Google Workspace, Slack, and more
RingCentral offers the largest ecosystem of integration apps in the communications and collaboration space to maximize productivity and efficiency. Get integrations for bots, AI, analytics, archiving, automation, productivity, and more.
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24/7 support
Unlimited chat and phone support.
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Multi-level auto attendant
Answer callers automatically with customized greetings, and ensure every call is directed to the right employee or department.
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Auto-attendant is a virtual receptionist service that greets your callers and routes them to employees, departments, or to any phone in the world (i.e. an employee's mobile phone, an office deskphone, or a virtual phone on the RingCentral app).
With the multi-level auto attendant feature, you can create rules to handle incoming calls for multiple office locations or language selections. For example:
“Press 1 for our New York office. 2 for Chicago office. 3 for Los Angeles office.” OR
“Press 1 for English. Marque 2 para Español.”
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Professional implementation
Get the most out of RingCentral with a portfolio of professional and personalized services, ranging from planning, designing, and implementation to project management, ongoing support, and consulting.
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Call recording
Automatic call recording: Set your RingCentral phone system to automatically record inbound and outbound calls for individual users or inbound calls for departments.
On-demand call recording: Allows Users to manually record phone calls anytime using an IP Phone provisioned with RingCentral, Forwarding Number, or RingCentral Phone for Mobile.
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Compatible with RingCentral Rooms™ (add-on)
Turn any space into a conference room.
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Single Sign-on
Users can log in to RingCentral automatically with their corporate credentials. Reduce the IT cost of assisting in password recovery and benefit from a central authentication point that securely accesses your RingCentral service from any device.
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Multi-site admin and management
Get the flexibility to manage and support your branch offices based on their unique operational needs.
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Up to 8-digit extensions with site codes
Simplified intra-site dialing for large multi-site customers.
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Hot desking
Allows users to log in to shared phones to access their own RingCentral extensions, voicemail and greetings, and other features.
Hot desking lets employees share office desk phones while keeping their separate extensions, greetings and voicemail access.
It enables companies to save costs of desk phones while still letting their employees remain productive. |
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Advanced call handling including whisper, barge, and more
Advanced call management controls (monitor, whisper, barge, takeover) to allow authorized users to listen in on employee calls with clients to monitor the conversation, provide coaching, and facilitate discussion.
Other features include overflow call queues, user groups, and role-based access control with customized roles/permissions.
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Real-time analytics
Gain real-time insights into your RingCentral system and gather business-relevant data, alerts, and reporting metrics.
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Popular CRM integrations with Salesforce, Zendesk, and more
Bring the functions and features of RingCentral MVP into your business apps such as Salesforce, Zendesk, Microsoft Dynamics, ServiceNow, etc.
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Industry-specific integrations with Canvas, Smarsh, and more
Bring the functions and features of RingCentral MVP into your vertical's business apps such as Canvas, Smarsh, etc.
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Developer platform and custom integrations
RingCentral APIs let you create your own custom applications and seamlessly integrate business communications into your key business processes, so you can automate workflows, drive efficiency, and gain valuable
insight from communications data.
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Developer Portal
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Device status reports
Monitor hard phone registration status globally and gain visibility into your devices' history.
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Device status alerts
Set up automated monitoring rules and receive notifications when devices are offline.
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Unlimited storage***
Store an unlimited* amount of documents, spreadsheets, presentation files, contracts,
invoices, images, videos, and recordings.
*Retention period applies.
Store an unlimited* amount of content within your RingCentral app. This could be documents, spreadsheets, presentation files, contracts, invoices, images, or videos that you send as attachments within messages; or these could be the recordings of your video meetings.
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How does a virtual phone service work?
The whole concept of virtual phone service is to be able to do what traditional landlines and office phone systems do, but adding mobility to the mix by delivering the service via the internet.
What you get is a communications solution that can be accessed from anywhere and on any web-connected computer or mobile device.
But how is it able to imitate the functions of a traditional landline and phone system?
To better understand the technology, let’s check out the components of a virtual phone service versus the components of its traditional counterpart.
Virtual phone numbers vs traditional phone numbers
Traditional phone numbers are directly connected to a specific place through telephone cables. Virtual phone numbers are the exact opposite. The physical limitations that apply to traditional phone numbers do not apply. They are not tethered to a single line or device and can be accessed from anywhere.
In addition, businesses can get phone numbers for different area codes without having to have a physical presence there precisely because they are virtual. It gives companies another level of flexibility that they can’t get with traditional telephone numbers.
VoIP vs PSTN
A public switched telephone network (PSTN) is the traditional method of connecting phone calls. It uses circuit-switched phone technology to transmit voice. PSTN uses the telephone carrier’s infrastructure, so every call made is charged based on the use of this resource.
VoIP, on the other hand, harnesses the flexibility of the internet to connect phone calls from any web-connected device. VoIP works through packet switching, where the voice data is broken up into multiple small packets that are transmitted over the internet, which are then reassembled and played on the receiver’s end in real-time. This is possible through a set of protocols working together to mimic the telephony function of PSTN. But because it does not use the regular carrier’s networks for transmitting voice calls, it greatly reduces your call costs, especially on long-distance calls, while getting more flexibility by being accessible from anywhere there is internet connection.
Cloud-hosted PBX vs on-premise PBX
On-premise PBX, as the name implies, is the on-premise call routing component of traditional office phone systems. The main infrastructure consists of a number of servers housed within the building it serves. What it does is that it receives all incoming calls and routes them to the right extensions.
Cloud-hosted PBX, on the other hand, performs the same function, except it is housed remotely on the provider’s data center and is delivered and accessed via the internet. In this scenario, the business subscribes to the service instead of making a large investment for their own on-premise PBX infrastructure. This allows the business to access the service from anywhere that has internet, allowing them to connect all their employees and all their locations under one phone system.
If you can see a pattern, each component of a virtual phone service leverages the reach of the internet to give businesses and their users a more flexible and mobile communications solution compared to its traditional counterparts.
More than just a virtual telephone service
So you have learned that the basic virtual phone service leverages virtual phone numbers, VoIP, and cloud PBX as its main components.
RingCentral, however, is more than just your basic virtual phone service. It is a complete, industry-leading communications solution that solves most, if not all, business communications needs.
Aside from the basic functions, RingCentral also provides:
A business SMS and internet faxing service
Aside from voice calls, RingCentral also provides other communication avenues for business and their users. The internet faxing feature lets you and your team send and receive faxes without the need for a fax machine. You can access your faxes through your online account or through the RingCentral app.
The same goes for business SMS. Instead of using your personal phone number to send SMS or MMS to clients and customers, you can instead use your business phone number. This adds credibility to your text message, as it uses a telephone number associated with your company.
An online meetings solution
RingCentral MVP® subscribers will also get an online meetings solution that should solve your business’s need for face-to-face meetings without increasing your travel expenses. Impress your customers and your team with HD-quality video and voice.
The online meetings feature also lets you share your screen with all participants, ensuring that you are all on the same page. If people have no access to their computers, you can also host a teleconference or audio conference that people can join using any phone available to them.
A team collaboration suite
Get more done by improving collaboration within your team. The RingCentral app provides businesses a real-time team messaging app that also allows for quick file sharing and task management. Your team can also instantly set up a video meeting from the app if there is a need for face-to-face conversation.
A unified communications platform
The best part is that all these features can be accessed from a unified platform. RingCentral removes the need to shuffle from one app to another to access all their features. This allows you to seamlessly transition from calls to video meetings and to team messaging without losing track of what you are working on.
Sign up for a RingCentral account now and equip your business with the best virtual phone service and unified communications solution.
*Void where prohibited or restricted. Offer valid until October 31, 2021. Discounts based upon list price published prior to Offer start date. Free Month(s) Conditions subject to the quantity of years purchased under qualifying RingCentral MVP plans purchased, and between 2 and 399 digital lines required. Additional Terms and Conditions apply.