VoIP caller software for businesses
Thanks to widespread, fast, reliable internet connections, we can harness the power of the web in almost everything we do. Telephony is no exception, with VoIP (Voice over Internet Protocol) growing in popularity for business telecommunications.
VoIP is suitable for any business since cloud-based hosted services eliminate the need for costly on-premises hardware. It is possible for a business to host its own internet phone system, but a VoIP provider will do the hard work and give you the necessary expertise.
RingCentral has its own secure cloud IT infrastructure, advanced features, and customizable user experience. Our solutions are quick and simple to set up, easy for all employees to use, and ready to be scaled up when needed.
Because RingCentral MVP provides unified communications, you’re getting a raft of valuable features alongside HD-quality VoIP calling, too. Think conference calls, team messaging, SMS, and fax—plus personalized functions like call routing, hold music, and caller ID.
RingCentral also offers both top-notch safety and reliability. Enterprise-grade security includes 24/7 monitoring, with multiple data centers and servers in different locations. All users are assured of 99.999% uptime, while comprehensive customer support includes running a VoIP speed test.
Another upside is the simple, all-inclusive pricing with no hidden costs. It may not be as cheap as some non-fixed VoIP systems, but it’s well worth paying just a little more to protect your security, ensure top call quality, and benefit from all those extra features.
The best VoIP caller software provider
In general terms, the best VoIP services provide an excellent overall communications experience. If you want us to get specific, we’d say RingCentral takes the prize. That’s because it offers so much more than a VoIP phone system.
As well as HD-quality VoIP, RingCentral gives you a whole cloud-based communications hub that includes conference calls, team messaging, SMS, and fax—all in one platform. As a hosted VoIP provider, it also offers advanced personalized call control functions such as call transferring, screening, and hold music.
You can manage all communications with your mobile or desktop app from any location with a centralized dashboard, helping remote workers to feel connected. With the RingCentral App, employees no longer have to use their home phones for work.
As you’d expect from an industry leader in unified communications, RingCentral VoIP offers carrier-grade reliability and security:
- Tier 1 network centers
- 24/7 monitoring
- Multiple data centers and servers in different locations
- Multi-factor authentication and single-sign-on
- SSL-encoded web applications
- Digital certificates to guard against VoIP fraud
To ensure top-quality VoIP calling, RingCentral provides instructions on checking your internet service and configuring your router. There’s also comprehensive customer support, while the all-inclusive pricing eliminates hidden costs.
Benefits of VoIP over traditional phone systems
VoIP wins over traditional systems on cost, efficiency, scalability, and call quality. It’s flexible enough to be used from anywhere, even for calling non-VoIP phones.
It’s true that VoIP requires a high-speed internet connection, so an outage would mean traditional phones still worked while VoIP didn’t—but if you choose a super-reliable provider like RingCentral, you’re assured of having 99.999% uptime.
Do more for less
Traditional phone companies will charge long-distance fees if you call a different area code. On the other hand, most VoIP providers give you unlimited calling within the US and Canada—and it’s often free or very low-cost. They’ll also have much lower international rates, if any. VoIP may also mean no monthly contracts (and no termination fees).
While traditional carriers charge extra for some of the basic features of voice telephony, VoIP phone systems often include handy calling features, such as:
- Auto attendant
- Call forwarding
- Call queues
- Visual voicemail
Plus, if you choose a unified communications platform like RingCentral, you also get things like a virtual fax machine, SMS, and video conferencing alongside voice calls—meaning you can call and text or even video chat and send a fax from the same platform.
Low running costs
We already mentioned that you don’t need much hardware for a VoIP system, so that’s a saving right from the start. Traditional telephone systems require on-site hardware, which takes longer and costs more to install. You’re no longer stuck paying the flat rate for a landline, either.
Most VoIP applications don’t need specialist maintenance or tech support either—they’re usually cloud-based, so the service is stored in a remote data center maintained by the provider, with all the infrastructure in place.
VoIP also gives businesses a lot more flexibility. You pay for a subscription or software-as-a-service (SaaS) for as long as you need it—and when you don’t, you just unsubscribe. If you’d purchased your own hardware and equipment, you’d be stuck with it if you changed providers or systems.
It’s important that your phone service is adaptable as your business grows, and VoIP makes it simple to scale up when needed. For example, when new employees join the team, there’s no need to install extra hardware or even create a new account—they can join almost instantly from any global location.
Because it’s based on internet technology, it only takes a few clicks to add extensions, while updates and upgrades arrive automatically and free of charge. If you wanted to expand a traditional system, you’d need to add physical cable lines, and each hardware upgrade or service would incur a fee.
- Transport Control Protocol (TCP)
- User Datagram Control (UDP)
- Real-Time Transport Protocol (RTP)
- Session Initiation Protocol (SIP)
- Cloud PBX, the technology that manages incoming calls by routing them to the right person.
- Session Initiation Protocol (SIP), the component responsible for establishing and ending VoIP connections.
- WebRTC (web real-time communications), which enables communication through a browser like Chrome or Firefox. VoIP does this via software or an app.
- Be wary of giving out personal information
- Educate yourself on the latest scams
- Regularly change passwords and logins on all devices
- Encourage staff to report suspicious incoming calls
- Work with your VoIP provider to find ways of avoiding issues
- Get advice from the FCC.
- Run an internet search
- Use free “number lookup” services
- Ask your VoIP provider for information
- Set up live tracking during calls.
- Easy to implement and use
- Plenty of features
- Flexible and scalable
- Secure and reliable