The enhancements featured in our November RingCentral Office® release are a testament to our commitment to bringing you a solution that works just as you do and enables you to do your best work, wherever you do business. This month, we bring you improvements to the RingCentral app, flexible calling options, more intuitive reporting, increased global availability, and more accessible customer support. We’re also making it easier to set up or join meetings from the RingCentral app, Google Calendar™, and Skype™ for Business.
RingCentral app: Integrated meetings and unified presence
We’ve simplified and enhanced our solution by embedding RingCentral Meetings™ into the RingCentral mobile app. You and your team can easily host, join, and schedule video meetings without having to leave the app. Now you can call, message, and meet all in one place.
Our new updated unified presence in the RingCentral app automatically appears in red when you’re on a call or in a meeting. So now, if you’re unable to respond to your colleagues, they can immediately see you’re unavailable.
Calling updates: More efficient call management and consolidated reports
We’re also excited to introduce our new Analytics Portal, which consolidates multiple reports into one easy-to-use, customized interface, with more than 30 metrics and data visualizations. Greater insights lead to faster issue resolution, saving valuable time and money. If you’re an Ultimate™ edition customer, you also have access to our new Device Status Report, which lets you proactively monitor the global health of your company’s hard-phone infrastructure. This dashboard gives immediate visibility into which phones are active and which are offline, so you can quickly identify and resolve potential connectivity issues.
Another improvement to your calling capabilities is the addition of Zero Dialing for multi-site customers, which provides a more personalized experience for your customers. Now you can configure your own call flow, so callers are routed directly to a specific site operator instead of your company’s headquarters operator.
Connect Platform™: Simplifying group calls with enhanced app integrations
RingCentral is now available as a Google Calendar add-on. Easily schedule RingCentral meetings and conferences within your Google Calendar app from any device, whether you’re at home or at the office. We’re also updating RingCentral for Google and RingCentral for Skype for Business. With additional support for multi-party calls, you can now quickly initiate a conference call with up to 10 participants from each of these integrations.
Global Office®: Expanded global coverage for international businesses
We don’t take being a leader in global cloud communications lightly, which is why we’re continuously working to expand our coverage both regionally and by language. RingCentral Global Office is now available in Chile, Colombia, and Costa Rica. We now also offer Chinese language localization in Mandarin, Cantonese, and both traditional and simplified Chinese across your desk phone, mobile app, and online accounts. Now you can connect your business across 42 countries and communicate in 13 languages.
Brand new Support site, Single Sign-on, and chatbots.
We’re also releasing the new Support site for all product-related questions. The new support.ringcentral.com offers more channels, easier and faster-to-use interfaces, and a live, real-time chat feature called Ask RingCentral. Ask RingCentral provides answers to all your questions 24 hours a day. You can access support.ringcentral.com with your RingCentral ID using Single Sign-on, so there’s no need to remember any extra passwords.
And that rounds up our overview of our November feature release. If you want to learn more about these updates, please visit ReleaseCentral. Should you have any ideas for solution, support, or service improvements, please let us know in the comments below. We’d love to hear from you.