chris
Chris Leong
August 31, 2016
Customer Experience
Omni-channel contact center
Omni-digital customer strategy
Product releases

Presenting the Latest RingCentral Contact Center Updates

kid-5565-contact-center-campaign-blog-post-16-dot-2-release-kid-5565-contact-center-campaign-blog-post-16-dot-2-releaseYou already know how RingCentral Contact Center transforms the call center experience for both your company’s agents and its customers. And now with our latest updates, there’s more for everyone to love.

For agents. Now agents have even more advanced tools for providing better overall customer service. For instance, new chat indicators help keep the online conversation flowing by letting agents and customers know when the other is typing.

For supervisors. Now supervisors enjoy even finer control over the workload of call center agents. Improved custom reporting functions help optimize staff performance by providing in-depth, historical insights in real time.

For customers. Give your customers even more ways to quickly communicate with your company. Expanded social media capabilities let people use Facebook and Twitter to directly message your company to receive support.

For IT staff. Our expanded platform support now includes Windows 10, the Microsoft Edge browser, and .Net framework 4.6. And of course, we have new APIs to support the latest Contact Center 16.2 release.

These are just a few of our exciting new features. Be sure to check out all the latest Contact Center updates here.