Marco Casalaina
July 29, 2015

How-to Make Phone Numbers in NetSuite into Click To Dial Links

Lots of folks who use NetSuite would love to be able to make their phone numbers in NetSuite into click-to-dial links, and with RingCentral, it’s easy to do! Here’s how.

First you’ll need to ensure that you have the latest version of the RingCentral for Desktop softphone installed. You can download it here.

Now with a few quick steps you can make a Saved Search in NetSuite that shows clickable phone numbers.

1) Create or edit a Saved Search in Netsuite. You’ll find it under Reports->Saved Searches.netsuite 12) Click on the Results tab.netsuite 23) Add a column called Formula (Text). (This will be in the drop-down with all the real column names.)netsuite 34) Set the formula to the following:

‘<a href=rcmobile://call?number=’ || REPLACE({phone}, ‘ ‘) || ‘>’ || {phone} || ‘</a>’netsuite 45) Set the Custom Label field to Click To Dial.netsuite 56) Now Save & Run the report, and voila! You have click-to-dial links!netsuite 6aIf you have further questions please contact our community at