ringcentral-team
RingCentral Team
March 8, 2011
Employee experience
Management and service
Telephony

Call Management Series – Call Recording

This article – the latest in our call management series – focuses on call recording. Recordings can come in handy when you want to train new employees, evaluate customer-service calls or save conversations for legal reasons. It also eliminates the need to take notes, so you can give each caller your full attention.

It’s easy to keep a record of important calls whether you’re at home, in the office, or on the road. When you’re on a call, simply press *9 to start recording. Press *9 to stop recording. It works on any phone you’re using, including your mobile phone.

Because of regulations around call recording, the caller will hear a notification when the recording starts and ends. You can customize this notification if you’re an administrator. Log in to your RingCentral account and go to Company Settings > Call Recording to set up a custom message.

Your recorded conversations are stored in your call logs. You’ll find the caller ID information, time, date and duration of the call. You can listen to the conversation, download the file or forward the call as an email attachment.

Start putting the call recording feature to work for you. For more information, check out this article.