Did your workforce go mobile while your business phone system stood still? People’s love affair with mobile devices is transforming the workforce. For example, half of all workers now use a mobile phone even when sitting next to a desk phone, and 84 percent of those age 18–29 report using mobile devices to work two hours per day on their own time. However, while your employees may be hooked on smartphones and tablets, these devices are often not hooked into the company phone system—and not controlled by you.
Bring your own device (BYOD) brings its own set of issues
Due to the cost and complexity, many small businesses don’t issue smartphones to their employees. But running a small business on a hodgepodge of employee-owned mobile devices can create an array of issues. In many cases, mobile users must dial into the company voicemail system. Plus, they can’t forward calls, access the company directory, or extension-dial coworkers. Employees also communicate with important contacts using their personal phone numbers—not your business number—and store your customers’ contact information on their devices.
The cloud mobilizes small businesses
Fortunately, the cloud has revolutionized the way small businesses work, collaborate, and support their customers. Today’s mature cloud communications systems not only offer high-quality, low-cost voice communications but also give mobile users complete access to the company phone system. For example, the RingCentral mobile app for iOS and Android essentially transforms a smartphone into a full-featured business phone with integrated HD voice, fax, text, conferencing, online meetings, and team collaboration, as well as access to voicemail and the company directory. In addition, the app allows mobile users to access the latest features like video conferencing and integrations with popular business productivity apps like Salesforce.
By putting the company phone system at your remote workers’ fingertips, a mature cloud communications system like RingCentral Office delivers a number of transformative business benefits.
So if your business communications system hasn’t moved into the mobile era, perhaps it’s time to move to the cloud.