Groomer working on dog in pet grooming salon. She trimming beagle dog
Running a small business is a constant challenge. Even if you have the best product, you can be overshadowed by larger competitors who have bigger footprints and bigger budgets. But small businesses also have their own advantages over the big guys. They’re agile and can adapt quicker to changes in customer patterns. Small businesses are also positioned to offer more personal service to their customers. These attributes are great jumping-off points for creating customer service strategies that will really help your business stand out. Here’s how a great small business VoIP phone system can help. First impressions are important, and your customers’ experience with your company

In Avaya Bankruptcy, the End of One Era and the Dawn of Another
Avaya's chapter 11 bankruptcy filing yesterday is big news in the enterprise communications industry. Avaya, which had its beginnings as part of AT&T, is the world’s largest and most widely installed legacy on-premise communications system, and its demise is an industry milestone. It also signals just how much the communications landscape has changed in recent years as it keeps pace with larger changes in the way we work, communicate and collaborate in an ever-more-connected world. The move to the cloud is transforming every industry, and the enterprise communications market is no exception. Today’s workforce is mobile and works from anywhere, while requiring multiple ways to communicate. On any given workday, it’s

Customer service happy feedback rating checklist and business quality evaluation concept 3D illustration.
Those who work in customer service have all heard – and probably memorized – the mantra, “The customer is always right.” However, that doesn’t cut it anymore when it comes to customer relations. It’s not enough for your customer to be right. They also have to be happy. In the age of social media, when brands are brought into customers’ homes not only through product purchase but also through Facebook feeds, Twitter mentions, and Snapchat stories, it is more important than ever to have a positive, proactive relationship with customers. This isn’t a job only for Fortune 500 companies, either. Small- and medium-sized businesses can benefit even more

elevator pitch
No matter what business you’re in, you need to have an elevator pitch. You never know when you might run into someone and have the perfect (if short) opportunity to talk up your business. Make sure your elevator pitch is pitch-perfect with these five quick tips. 1) Keep it simple Elevator pitches are short by definition. This isn’t the time for your full pitch deck. Keep your pitch short and sweet. If you have a key feature that differentiates your product, mention it. But keep rundowns of features to a minimum. Focus on what your product enables people to do, not how your product does it. 2) Don’t sound too

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