Customer service happy feedback rating checklist and business quality evaluation concept 3D illustration.
Those who work in customer service have all heard – and probably memorized – the mantra, “The customer is always right.” However, that doesn’t cut it anymore when it comes to customer relations. It’s not enough for your customer to be right. They also have to be happy. In the age of social media, when brands are brought into customers’ homes not only through product purchase but also through Facebook feeds, Twitter mentions, and Snapchat stories, it is more important than ever to have a positive, proactive relationship with customers. This isn’t a job only for Fortune 500 companies, either. Small- and medium-sized businesses can benefit even more

elevator pitch
No matter what business you’re in, you need to have an elevator pitch. You never know when you might run into someone and have the perfect (if short) opportunity to talk up your business. Make sure your elevator pitch is pitch-perfect with these five quick tips. 1) Keep it simple Elevator pitches are short by definition. This isn’t the time for your full pitch deck. Keep your pitch short and sweet. If you have a key feature that differentiates your product, mention it. But keep rundowns of features to a minimum. Focus on what your product enables people to do, not how your product does it. 2) Don’t sound too

global audience
As a small business, the prospect of bringing your product to a global audience can seem intimidating. With limited staff time and financial resources, small businesses need to carefully plan how they will grow to global scale. With advances in communications technology, small businesses can harness the power of a global phone service to move from primarily serving local markets to a customer base that spans the globe. To conduct business on a global scale, you need to be able to connect with customers. With RingCentral Global Office, your business can quickly expand into new markets. Instantly activate new international extensions as needed on your account and use

loyalty rewards
Your customers are the most valuable asset of any business. The ability to connect one on one with them is an advantage that small businesses can have over larger competitors. When customers feel valued, they’re much more likely to remain loyal to your business. Here are some simple and affordable ways to show your customers how much you appreciate them. 1) Offer great customer service Appreciating your customers starts with great customer service. Make sure that when customers reach out to your business, they get the help they need quickly and easily. Having a full-featured small business phone service can help. Call routing, easy mobile-device integration, powerful voicemail


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