When you jump on an Airbus A380, you’re likely not thinking about the 320 miles of wire and the nearly four million individual parts that make up the aircraft. And why would you? Yes, all those parts working together gets you where you want to go, but you have other things to think about. The same can be said for the way you communicate at work. When the right cloud communications and collaboration solutions are in place and work in unison, the technology fades into the background and the user experience takes center stage. This is the context in which Collaborative Communications is transforming organizations large and small

In many ways, the difference between a great leader and a visionary leader comes down to one simple word: perspective. Consider the following...When Amazon started selling books online, most observers laughed at Jeff Bezos. Why order a book online when you could easily grab one at the bookstore? When SpaceX announced plans to develop space exploration services and one day host commercial flights in space, many thought Elon Musk was crazy. How do you compete with NASA?But both leaders have proven to have, among many other talents, the uncanny ability to view situations from angles others don’t see, and ultimately to solve problems others

Businesses are discovering that customer experience (CX) is critical to maintaining and increasing market share ‑ and to improve that experience, successful businesses are transitioning from traditional contact centers to more collaborative, cloud-based solutions. This “Contact Center 2.0” represents an integrated approach to unified communications, bringing domain experts and contact center agents together in an effort to meet the evolving needs of customers with decreasing attention spans.The Traditional Contact Center Is Undergoing a TransformationThere is no question that digital transformation is here. RingCentral, a leading provider of global enterprise cloud communications and collaboration solutions, and CITE Research conducted a study

Team messaging apps are growing quickly in popularity as the preferred “home base” for business communications. While most small business owners and entrepreneurs understand the value of team communication apps for their internal teams, smart SMBs are extending their use of team messaging to include external stakeholders.  The results are small businesses that get - and give - more value in their relationships with suppliers, contractors, and customers.Team messaging extends communications beyond internal teamsYour employees need to stay up-to-date and engaged on time-bound projects – but so do

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