Modern consumers become more demanding each day, thanks to a growing number of digital technologies that make it easier to ask for support, raise a complaint, and track the status of an order. That’s made the contact center the linchpin of today’s service, but an old pin may no longer be able to hold things together. What’s become clear for businesses today is that those that can’t meet customers where they are—and with the tools they want to use—will lose. If your business can’t accommodate their needs, there are no doubt others who will. Is an old, outdated contact center what’s

The technology that businesses provide their employees plays an important role in workplace culture, and typically has a similar impact on happiness as perks like on-site meals and open spaces. Finding the right  balance is key. While a variety of communications tools allow workers to find new ways to connect, they also decrease overall productivity. A distributed approach to technology across multiple different platforms can actually harm employees’ ability to stay engaged and contribute to a sense of app overload. In fact, more than two-thirds of workers waste up to 60 minutes at

At RingCentral, we are dedicated to building a positive and supportive work culture for all employees.  For many employees, bringing their complete self to work is not always easy. The ability to be yourself and thus do your best work is central to our company culture here at RingCentral, and our policy in support of diversity, including our LGBTQ employees, reflects this point. Our corporate culture initiatives aim to ensure that all employees feel they belong in the RingCentral workplace and are treated with dignity and respect. The Human Rights Campaign Foundation’s Corporate Equality Index (CEI) presented an opportunity to benchmark our efforts against best practices. The CEI evaluates LGBTQ-related policies, including non-discrimination

What makes a great workplace experience? It’s not an easy question to answer. Companies today are constantly looking for new ways to engage employees and create an environment in which employees across generations love to work. Conventional wisdom says a surefire way to engage employees is to provide lavish perks. But in Edition 6 of Connection Magazine, best-selling author Jacob Morgan shared that a great workplace experience requires a more holistic approach. Businesses need to look beyond just perks and broaden their focus to include technology, physical spaces, and company


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