RingCentral is now working with Ericsson to offer a new pre-verified and pre-integrated communications solution. This solution enables service providers to bring Voice over LTE (VoLTE) cloud communications solutions to enterprises globally. With this new offering, service providers can offer businesses a ubiquitous cloud communications service with easy-to-use native dialing and guaranteed quality-of-service. RingCentral leverages Ericsson VoLTE for Unified Communication (UC) solution to integrate its carrier solutions with IP Multimedia Subsystem (IMS) networks. This enables service providers to deliver differentiated offerings to the enterprise market faster than Over the Top (OTT) or non-VoLTE based Unified Communications services. Compared to traditional carrier-hosted solutions, the pre-verified and pre-integrated RingCentral and Ericsson cloud

It’s often said that productive employees are happy employees, and happy employees take care of their customers. When you give your front-line employees a single communications platform for effectively connecting with customers and co-workers, productivity goes up and great customer experiences are the result. CIOs and leaders from customer support and lines of business must understand that employee engagement and customer satisfaction are intrinsically connected; and to be effective, your communications platform needs to address both to create a seamless experience. At Enterprise Connect 2019, held March 18-21 in Orlando, RingCentral will showcase how a

Our new survey explores the factors that contribute to great customer and employee experiences. In our blog post last week we examined the results, explored how a seamless communications platform can help shrink the gap between customer expectations and a company's ability to respond effectively, and in so doing increase overall customer satisfaction and company profitability. Our research uncovered how the customer experience is impacted by the communications challenges frontline employees face. Let’s take a deeper dive into the frontline employee experience, as well as what companies can do to better engage and support them. The gap between expectation and reality For most companies,

Here's a situation most people will find familiar: You buy a product, and when it finally arrives, there’s something wrong with it—for instance, it was damaged in shipping or doesn’t operate as advertised. Mildly frustrated, you open the company’s mobile app to send a message but discover no such messaging capabilities exist. So then, you reach out through Facebook, but nobody answers. Finally, you bite the bullet and try to find the company’s service phone number on their website. Ten minutes after searching, you find it and call in. Once you get an actual human being on the other side of the phone—which happens after navigating numerous automated

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