RingCentral is dominating the UCaaS channel space, but don’t take my word for it. Baird’s UCaaS Channel Survey affirms that partners are winning more than their fair share of UCaaS business with RingCentral, and are pivoting to RingCentral as their preferred UCaaS solution.Baird, an employee-owned wealth management, capital markets, asset management, and private equity firm, independently surveyed a range of channel partners who participate in UCaaS sales. These channel partners were asked eight questions about past and expected sales results, the importance of bundled offerings, and more. We honestly couldn’t have asked for better results; in fact, you sometimes can’t even pay

Digital Customer Engagement: Billions of Messaging Users Can’t Be Wrong
One thing I’ve learned in my career is that you never know when a learning moment might arise. I had one recently at our ConnectCentral event. As part of demonstrating the messaging capabilities of our digital customer engagement solution, I asked attendees if they had Facebook’s Messenger app. I’d expected many to say yes, but definitely didn’t expect that every single person would.  Messaging: The Key to a Successful Digital Customer Experience?In that moment, I suddenly began to understand just how profoundly messaging can redraw the

How do you ensure compliance across communications channels? This is a critical question for companies in highly regulated industries, such as financial services and insurance. But compliance isn’t easy to implement, particularly when you consider that the same retention and supervision requirements that apply to text-based communication, such as emails, apply to all forms of electronic communication, including audio and video.The problem with ensuring compliance stems from the proliferation of digital channels coupled with the customer’s expectation of being able to use the one they want. Fortunately, there is a solution. By using artificial intelligence (AI) and machine learning to automate detection

Today, every company is a global company, requiring a new set of communication tools for employees, partners, and customers. Traditionally, service providers have been confined to their own in-country footprints, when it comes to serving multinational companies. The cloud, however, opens up new possibilities to expand into global markets.Providing worldwide communications is not easy. Each country has its own regulations, local exchange carriers, and language requirements. All users require excellent quality of service for local and international calling. And every company has a different list of coverage countries. How can service providers scale their services globally to meet the growing demands of multinational companies?The market opportunityWith the decline of on-premise PBXs and

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