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What Are the Benefits of Using VoIP?

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Know the perks of using a VoIP system

If you’re looking into upgrading your company’s phone system, you’ve probably already heard that VoIP is a great alternative to traditional phones for small businesses. But what are the benefits of using VoIP, exactly? On this page, we’ll describe a few of the biggest advantages you get out of this technology.

Benefit #1 of using VoIP: Cost savings.

One of the limitations of traditional business phone service is that it ties employees to a physical phone in the office (or at home or wherever they’ve set up their “work” phone).

VoIP removes this limitation and allows employees to get work done—and to be accessible by phone to colleagues and customers—from anywhere.

Why does VoIP cost less?

VoIP costs less than traditional phone services in many ways. For example:

  • Because VoIP doesn’t require physical phone lines, setting up this service also doesn’t require the installation of copper wires in your office—nor does it need the purchase and maintenance of onsite PBX. This also means you won’t incur any charges for re-establishing your phone lines at a new location if your company expands or moves to new office space.

  • Businesses using VoIP service aren’t as expensive as long-distance or international calling rates as they would be with a traditional telecom provider’s service. Because VoIP calls are essentially transfers of data packets over the internet (like email), your staff can call from and to anywhere and not get high per-minute charges.

  • Your staff can also use their VoIP business lines with any device—a phone in the office (if they choose to have one), a computer, or their personal smartphone. This means if you deploy VoIP, you won’t have to purchase separate business phones for your employees. They can simply use their own phones to make or take business calls.

Benefit #2 of using VoIP: Increased mobility.

One of the limitations of traditional business phone service is that it ties employees to a physical phone in the office (or at home or wherever they’ve set up their “work” phone).

VoIP removes this limitation and allows employees to get work done—and to be accessible by phone to colleagues and customers—from anywhere.

How does VoIP increase employee mobility?

If you have employees who travel, work in the field, or just need to visit different office locations throughout the day, those employees would not be immediately reachable on their business lines if your company had traditional phone service. Calls to their business numbers would ring on the employees’ desk phones and then be sent to voicemail.

The best that these on-the-go employees could do would be to check their voicemail from their own mobile phones during the day and then respond to important calls from wherever they were. Moreover, they would be returning those important business calls from their personal mobile phones—not the most professional image to project to prospects or customers.

Alternatively, to prevent your staff from having to make work calls using their personal phone numbers, your company could issue each of these people smartphones paid for by the business. But this would obviously create large new capital and operating expenses.

With a VoIP solution, by contrast, you could give each employee a virtual business number, which they could use to take or make calls from any internet-connected device (phone, tablet, computer). This means employees on the road or even overseas could be accessible by phone—through their work number—using their personal smartphone.

This also means your employees won’t need to rush back to the office to return an important phone call using their office desk phones or miss calls during the day just because they were away from the office. Furthermore, your company won’t need to pay for desk phones and mobile phones for your employees.

Unified communication with voice, video conferencing, team messaging, fax and contact center

Benefit #3 of using VoIP: Added functionality.

If your company’s phone numbers are tied to physical landline phones, you’ll be limited in terms of how you can use those phone lines. But with VoIP, additional communications capabilities can be added into your employee’s business phone numbers.

What else can you do with VoIP?

If your company is using the right VoIP business phone provider, your employees will be able to use their business numbers—and any device they choose—to send and receive business texts, send and receive electronic faxes, join and host conferences, and manage other important communication services they might need on any given day.

VoIP can also give your staff other communication functionality—such as team messaging and collaboration and even video conferencing—in the same app.

In other words, rather than having to use one solution for video conferencing and another (from a different vendor) for faxing, the right VoIP solution lets you place all of your staff’s communication functionality in one intuitive app—which they can use wherever they are and with whatever device they have handy.

Learn more about the benefits of using VoIP.

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