Updated JAN 2023
Dialing up innovation
We’re always innovating to help you work smarter, not harder. Here’s what's new at RingCentral.
See 10 new RingCentral MVP innovations
Powerful new capabilities to help you work smarter
Keep conversations private and secure with end-to-end encryption for phone and messaging
With RingCentral’s end-to-end encryption for calls, chats, and meetings, no third party — not even RingCentral — can access your company’s most confidential conversations.
Gain more context and insights with Conversational AI in meeting recordings
More ways to recap your RingCentral Video meetings in recordings — access Whiteboards, view playback segmented by speaker, and get a post-meeting transcript in German or Spanish languages.
Say goodbye to interruptions with AI-powered background noise reduction
Remove all unwanted background noise automatically from your business calls/meetings with AI-powered software.
Try in beta now
New user experience on desktop softphone
The new and improved desktop softphone experience is now more intuitive and responsive than ever.
Try in free beta now
Run interactive RingCentral Webinars
New capabilities in RingCentral Webinar better engage attendees and bring more ways to join. Start private debrief sessions post-meeting, create polls, and join from RingCentral Rooms and mobile devices.
Available in US only
Hardware procurement just got easier with Device as a Service
With RingCentral’s Device as a Service, IT departments can deploy equipment with reduced upfront costs, streamlined fulfillment and quicker hardware upgrades.
See 10 new customer experience innovations
Innovations that elevate connected experiences and provide insights
Securely build custom Digital-first chat solutions with an SDK
Allow your customers to engage digitally via a low-code software development kit – without downloading third-party content on your website.
Gather customer feedback effectively and instantly on appropriate channels
Increase customer response to feedback surveys by automatically sending them at the end of the interaction on the channel of the interaction — and identify key issues quickly.
Improve agent experience with a better UI
Give your agents an intuitive, modern UI for a better experience and greater productivity.
Optimize reporting with one interface across channels for the same metrics
Provide a comprehensive view of system and channel performance with expanded metrics specific to digital, such as Likes and Shares.
Increase agent productivity with Google integration for Desk API / WebHID
Reduce cognitive stress within Engage Voice by popping up customer-relevant info from different tools.
Enhanced integration with Apple Message for Business
Delight more customers with Apple chat, making interactions fun with tapback reactions on iMessage.
Browse app integrations to save time and drive productivity
Want a deeper dive?
Check out the resources below
From powerful calling to AI-powered contact centers, these new innovations will help you run and manage business communications faster and easier.
RingCentral CX top innovations
RingCentral MVP top innovations
RingCentral MVP: Feature Release Overview Fall 2022
RingCentral CX: Feature Release Overview Q1 2023
“RingCentral is a great example of an organization that, by far, has the most open platform in the industry and is truly dedicated to improving workflows and enhancing productivity.”
Zeus Kerravala, principal analyst at ZK Research
Catch up on past releases
New in Q3: More capabilities that reduce employee burdens and delight customers
Exciting new capabilities that level up your hybrid work game
New in Q3: Customer service features for smarter experiences & deeper insights
Ready to switch?
Switching from your current system to RingCentral is easier than you think. Our professional service teams are ready to help step by step from assessment, to onboarding, and all the way to the cloud.