Updated JAN 2023
What’s new

Dialing up innovation

We’re always innovating to help you work smarter, not harder. Here’s what's new at RingCentral.
A man on a video call using the RingCentral app

See 10 new RingCentral MVP innovations

Video: Top 10 release highlights MVP Q4 2022 | RingCentral

Powerful new capabilities to help you work smarter

RingCentral's end-to-end encryprion feature for phone and messaging
Phone, Message
Closed beta

Keep conversations private and secure with end-to-end encryption for phone and messaging

With RingCentral’s end-to-end encryption for calls, chats, and meetings, no third party — not even RingCentral — can access your company’s most confidential conversations.
RingCentral Video feature: Conversational AI
Video
Available now

Gain more context and insights with Conversational AI in meeting recordings

More ways to recap your RingCentral Video meetings in recordings — access Whiteboards, view playback segmented by speaker, and get a post-meeting transcript in German or Spanish languages.
The RingCentral noise reduction feature for video calls
Phone, Video
Available now

Say goodbye to interruptions with AI-powered background noise reduction

Remove all unwanted background noise automatically from your business calls/meetings with AI-powered software.
The  RingCentral desktop softphone interface
Phone
Try in beta now

New user experience on desktop softphone

The new and improved desktop softphone experience is now more intuitive and responsive than ever.
A team uses RingCentral Webinar
Webinar
Try in free beta now

Run interactive RingCentral Webinars

New capabilities in RingCentral Webinar better engage attendees and bring more ways to join. Start private debrief sessions post-meeting, create polls, and join from RingCentral Rooms and mobile devices.
RingCentral Device-as-a-Service equipment
Rooms
Available in US only

Hardware procurement just got easier with Device as a Service

With RingCentral’s Device as a Service, IT departments can deploy equipment with reduced upfront costs, streamlined fulfillment and quicker hardware upgrades.

Get the RingCentral app on mobile or desktop

See 10 new customer experience innovations

Video: Top 10 release highlights CX Q3 2022 | RingCentral

Innovations that elevate connected experiences and provide insights

A chat with an online virtual agent
Omnichannel CX

Securely build custom Digital-first chat solutions with an SDK 

Allow your customers to engage digitally via a low-code software development kit – without downloading third-party content on your website.
A post-interaction survey for gathering customer feedback
Omnichannel CX

Gather customer feedback effectively and instantly on appropriate channels

Increase customer response to feedback surveys by automatically sending them at the end of the interaction on the channel of the interaction — and identify key issues quickly. 
An overview of agent dashboard with modern UI
Omnichannel CX

Improve agent experience with a better UI

Give your agents an intuitive, modern UI for a better experience and greater productivity.
A comprehensive report detailing agent performance in terms of contacts and messages
Omnichannel CX

Optimize reporting with one interface across channels for the same metrics

Provide a comprehensive view of system and channel performance with expanded metrics specific to digital, such as Likes and Shares.
Pop-up message feature of Engage Voice
Outbound CX

Increase agent productivity with Google integration for Desk API / WebHID

Reduce cognitive stress within Engage Voice by popping up customer-relevant info from different tools.  
A view of inbox messages from Engage Digital
Digital CX

Enhanced integration with Apple Message for Business

Delight more customers with Apple chat, making interactions fun with tapback reactions on iMessage. 
Google logo
Microsoft Teams logo
Salesforce logo
Zendesk logo
Microsoft logo

Browse app integrations to save time and drive productivity

Want a deeper dive?
Check out the resources below

From powerful calling to AI-powered contact centers, these new innovations will help you run and manage business communications faster and easier.
An illustration of an agent and a client on a call using RingCentral app

RingCentral CX top innovations

A video call between two colleagues

RingCentral MVP top innovations

A front view of a woman on her laptop

RingCentral MVP: Feature Release Overview Fall 2022

Webinar: RingCentral CX: Feature Release Overview Fall 2022

RingCentral CX: Feature Release Overview Q1 2023

“RingCentral is a great example of an organization that, by far, has the most open platform in the industry and is truly dedicated to improving workflows and enhancing productivity.”

Zeus Kerravala, principal analyst at ZK Research

Catch up on past releases

Blog: New in Q3: More capabilities that reduce employee burdens and delight customers
Business communications

New in Q3: More capabilities that reduce employee burdens and delight customers

Blog: Exciting new capabilities that level up your hybrid work game
Business communications

Exciting new capabilities that level up your hybrid work game

An agent on a call
Customer experience

New in Q3: Customer service features for smarter experiences & deeper insights

Ready to switch?
Switching from your current system to RingCentral is easier than you think. Our professional service teams are ready to help step by step from assessment, to onboarding, and all the way to the cloud.