Updated SEPTEMBER 2023
What’s new
Dialing up innovation
We’re always innovating to help you work smarter, not harder. Here’s what's new at RingCentral.
See what’s new on RingCentral MVP
Powerful new capabilities to help you work smarter
Phone
Available now
Compact design, big impact
A new, refreshed desktop phone experience to make multi-apping even more delightful.
Integrations
Available now
Experience the new RingCentral for Microsoft Teams
Power external communications in Microsoft Teams with RingCentral’s telephony, fax, SMS, and more. No Teams Phone or E5 license needed.
Ringsense
US only
AI-powered conversation intelligence
Empower your sales teams to crush quotas by unlocking conversation intelligence from customer interactions - deeply integrated with your CRM.
Push to talk
Available now
Empower essential staff with RingCentral for Frontline Workers
Unify essential workers on one communications platform with walkie-talkie, mobile camera sharing, AI, noise reduction, team messaging and more.
Webinar
Available now
Demand-gen webinars made simple with RingCentral Webinar
Marketers can easily set up webinars with no technical expertise needed - with drag-and-drop functionality for branded registration pages, templated automated emails, and more.
Devices
Available now
New purchase options for Poly and Yealink devices: Device as a Service
Simplify hardware procurement for Poly and Yealink hardware with RingCentral Device as a Service program. Enjoy streamlined fulfillment, simple upgrades and flexibility in budget and tools.
See what’s new for customer experience
Innovations that elevate connected experiences and provide insights
OMNICHANNEL CX
US only
AI - Powered Call Routing
Improve customer experience and drive organizational KPIs, such as Average Handle Time, with predictive AI that detects patterns in data - to drive optimal outcomes and the best agent-customer pairing.
OMNICHANNEL CX
Available now
Precise Routing (Bullseye)
Handle interactions optimally by expanding the agent pool based on proficiency or attribute - if the ideal agent isn’t available within the configured wait-time, the customer is routed to the next best one.
OMNICHANNEL CX
Available now
Studio Actions Now Automated for Digital
Build consistent routing, end-to-end workflows and integrations for digital channels faster with 15+ new Studio actions to decrease development effort, and improve customer experience.
Omnichannel CX
Available now
Actionable Bot Insights
Ensure optimal customer self-service journeys by continually monitoring and improving your bot’s performance.
Omnichannel CX
Available now
Multi-Region Storage for GDPR Compliance
Customers with geographically distributed contact centers can now specify exactly where files are stored with business rules to meet
GDPR policies.
Digital CX
Available now
AI-driven Conversation Summaries
Reduce agent effort with AI-generated post-interaction summaries through Microsoft Azure OpenAI APIs.
Browse app integrations to save time and drive productivity
Want a deeper dive?
Check out the resources below
From powerful calling to AI-powered contact centers, these new innovations will help you run and manage business communications faster and easier.
RingCentral CX top innovations
RingCentral MVP top innovations
RingCentral MVP: Feature Release Overview Q2 2023
RingCentral CX: Feature Release Overview Summer 2023
“RingCentral is a great example of an organization that, by far, has the most open platform in the industry and is truly dedicated to improving workflows and enhancing productivity.”
Zeus Kerravala, principal analyst at ZK Research
Catch up on past releases
Business communications
New capabilities for Microsoft Teams, cost management, collaboration & more!
Business communications
A look back: RingCentral's top innovations of 2022
Customer experience
Customer experience RingCentral's top 10 CX innovations: Spring 2023
Ready to switch?
Switching from your current system to RingCentral is easier than you think. Our professional service teams are ready to help step by step from assessment, to onboarding, and all the way to the cloud.