Updated Dec 2022
What’s new

Dialing up innovation

We’re always innovating to help you work smarter, not harder. Here’s what's new at RingCentral.
A man on a video call while using RingCentral advanced noise reduction settings

See 10 new RingCentral MVP innovations

Video: RingCentral Top 10

Powerful new capabilities to help you work smarter

AI-powered noise reducing feature of RingCentral
Phone, VIDEO
Live in app now

Say goodbye to interruptions with AI powered background noise reduction

Remove all unwanted background noise automatically from your business calls/meetings with AI-powered software.
RingCentral's call and video analytics dashboard
ANALYTICS
Try in beta now

Make better decisions with richer call and video analytics

Business analytics now include video meeting data, so you can see phone and video metrics all in one place.
Digital whiteboard feature of RingCentral
VIDEO
Try in beta now

Bring ideas to life with digital whiteboard

Draw, annotate, and brainstorm on an almost limitless canvas, just like you would on a whiteboard in person.
Advanced Meeting Insights feature of RingCentral
VIDEO
Try in beta now

Never miss a meeting, even if you miss it with Advanced Meeting Insights

Catch up quickly with recordings that include AI-generated meeting summaries, topics, video highlight reels, keywords, and transcripts.

Get the RingCentral app on mobile or desktop

See 10 new customer experience innovations

Video: RingCentral Top 10

New features that deliver effortless experiences for agents and customers

Client uses RingCentral Smart Assist
Omnichannel CX

Provide customers with smart answers they need

Take care of many customer questions at once with reduced staffing and operational costs while providing a better digital journey.
RingCentral contact center omnichannel smartbot
Omnichannel CX

Build your bots to enable customer self-service

Create your own omnichannel “smart” bot to answer simple customer inquiries to free up agents and enable customer self-service.
RingCentral Engage Voice dashboard
Outbound CX

Reduce costs with free 4000 domestic mins per user

Lower operating costs with Engage Voice Standalone offers that include free 4000 minutes per user for domestic inbound & outbound calling.
WhatsApp message with a RingCentral Engage Digital integration
Digital CX

Engage more customers with WhatsApp Outbound Notifications

Reach more customers, start conversations, and engage one-on-one through Engage Digital and WhatsApp integration.
Google logo
Microsoft Teams logo
Salesforce logo
Zendesk logo
Microsoft logo

Browse app integrations to save time and drive productivity

Want a deeper dive?
Check out the resources below

From powerful calling to AI-powered contact centres, these new innovations will help you run and manage business communications faster and easier.
An illustration of an agent and a client on a call using RingCentral app

RingCentral CX top innovations

A video call between two colleagues

RingCentral MVP top innovations

A front view of a woman on her laptop

RingCentral MVP: Feature Release Overview Fall 2022

A female on a call using a wired headset

RingCentral CX: Feature Release Overview Summer 2022

“RingCentral is a great example of an organisation that, by far, has the most open platform in the industry and is truly dedicated to improving workflows and enhancing productivity.”

Zeus Kerravala, principal analyst at ZK Research

Catch up on past releases

Blog: New in Q3: More capabilities that reduce employee burdens and delight customers
Business communications

New in Q3: More capabilities that reduce employee burdens and delight customers

Blog: Exciting new capabilities that level up your hybrid work game
Business communications

Exciting new capabilities that level up your hybrid work game

Blog:Top 10 RingCentral customer experience innovations for 2022
Contact Centre

RingCentral Contact Centre: Boost CSAT and ESAT with new automation, AI, and WEM capabilities

Ready to switch?
Switching from your current system to RingCentral is easier than you think. Our professional service teams are ready to help step by step from assessment, to onboarding, and all the way to the cloud.