Updated NOVEMBER 2023
What’s new
Dialling up innovation
We’re always innovating to help you work smarter, not harder. Here’s what's new at RingCentral.
See what’s new on RingEX
Powerful new capabilities to help you work smarter
Phone
Available now
Compact design, big impact
A new, refreshed desktop phone experience to make multi-apping even more delightful.
Integrations
Available now
Experience the new RingCentral for Microsoft Teams
Power external communications in Microsoft Teams with RingCentral’s telephony, fax and more. No Teams Phone or E5 license needed.
Integrations
Available in beta version
Video SDKs and AI APIs
Add customised video experiences to your web, desktop or mobile app with accessibility and security built in using our video SDK. Gain deeper insights, add transcriptions and summaries with our audio and video AI APIs. Try them both in beta for free.
Push to talk
Available now
Empower essential staff with RingCentral for Frontline Workers
Unify essential workers on one communications platform with walkie-talkie, mobile camera sharing, AI, noise reduction, team messaging and more.
MESSAGING
Available now
Conversation management enhancements
We’ve upgraded the placement of the compose message button to the top menu, where users have told us they naturally look for it. You can compose a message to an individual, a group of people or a team. Additionally, you can now choose how you want to review your team messages – either by most recent messages received or folder view.
DEVICES
Available now
Desk Phone Pairing
Control your office desk phones directly from the RingCentral app for increased convenience and flexibility. You can answer and end calls, mute or unmute and even place calls on hold without having to physically interact with the office desk phone.
See what’s new for customer experience
Innovations that elevate connected experiences and provide insights
OMNICHANNEL CX
Available now
Precise Routing (Bullseye)
Handle interactions optimally by expanding the agent pool based on proficiency or attribute - if the ideal agent isn’t available within the configured wait-time, the customer is routed to the next best one.
OMNICHANNEL CX
Available now
Studio Actions now Automated for Digital
Build faster consistent routing, end-to-end workflows and integrations for digital channels with 15+ new Studio actions to decrease development effort, and improve customer experience.
OMNICHANNEL CX
Available now
Actionable Bot Insights
Ensure optimal customer self-service journeys by continually monitoring and improving your bot’s performance.
OMNICHANNEL CX
Available now
Real-time quality evaluation
Improve workforce efficiency by enabling supervisors to respond to agents’ performance issues in real-time.
Browse app integrations to save time and drive productivity
Want a deeper dive?
Check out the resources below
From powerful calling to AI-powered contact centres, these new innovations will help you run and manage business communications faster and easier.
RingCentral CX top innovations
RingEX top innovations
RingCentral CX: Feature Release Overview Summer 2023
“RingCentral is a great example of an organisation that, by far, has the most open platform in the industry and is truly dedicated to improving workflows and enhancing productivity.”
Zeus Kerravala, principal analyst at ZK Research
Catch up on past releases
Business communications
Q2 @ RingCentral: A quantum leap in AI, Microsoft Teams experiences, frontline communications & more
Business communications
New capabilities for Microsoft Teams, cost management, collaboration & more!
Customer experience
RingCentral's top CX innovations: Spring 2023
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