Updated Dec 2022
What’s new

Dialing up innovation

We’re always innovating to help you work smarter, not harder. Here’s what's new at RingCentral.
A man on a video call while using RingCentral advanced noise reduction settings

See 10 new RingCentral MVP innovations

Video: RingCentral Top 10

Powerful new capabilities to help you work smarter

RingCentral's end-to-end encryprion feature for phone and messaging
Phone, Message
Try in beta now

Keep communications data private and secure with End-to-End Encryption for Phone and Message

With RingCentral’s End-to-End Encryption for calls, chats, and meetings, no third party — not even RingCentral — can access your company’s most confidential conversations.
RingCentral Video feature: Conversational AI
Generally available now

Never miss a meeting, even if you miss it with AI-powered Advanced Meeting Insights

Advanced Meeting Insights now comes with further enhancements to recap your RingCentral Video meetings. Now you can:
  • Access and share Whiteboards from your recordings
  • Get the post-meeting transcript in German or Spanish if the original meeting was conducted in those respective languages
The RingCentral noise reduction feature for video calls
Phone, Video
Live in app now

Say goodbye to interruptions with AI powered background noise reduction

Remove all unwanted background noise automatically from your business calls/meetings with AI-powered software.
The  RingCentral desktop softphone interface
Try in beta now

New user experience on Phone with Enhanced Phone Tab

The new and improved desktop Phone experience is now more intuitive and responsive than ever.
A team uses RingCentral Webinar
Try in free beta now

Run interactive RingCentral Webinars

New capabilities in RingCentral Webinar better engage attendees and give participants more ways to join. Now you can:
  • Start private debrief sessions for hosts and panelists to recap immediately post-meeting.
  • Run polls to engage and get feedback from attendees.
  • Allow panelists to join from RingCentral Rooms, while webinar hosts can join from their mobile devices.
RingCentral Device-as-a-Service equipment

EU data privacy

RingCentral is committed to leading on European data privacy. As a result, we have completed a major undertaking to process all data for European customers within the European footprint, including metadata and analytics.
Making good on our promise to extend data privacy for our EU customers, RingCentral has enhanced our data privacy posture. Now, all new MVP customers who sign up in the EU will have all of their data remain in the EU infrastructure, securely stored in local data centres.

Get the RingCentral app on mobile or desktop

See 10 new customer experience innovations

Video: RingCentral Top 10

New features that deliver effortless experiences for agents and customers

Client uses RingCentral Smart Assist
Omnichannel CX

Provide customers with smart answers they need

Take care of many customer questions at once with reduced staffing and operational costs while providing a better digital journey.
RingCentral contact center omnichannel smartbot
Omnichannel CX

Build your bots to enable customer self-service

Create your own omnichannel “smart” bot to answer simple customer inquiries to free up agents and enable customer self-service.
RingCentral Engage Voice dashboard
Outbound CX

Reduce costs with free 4000 domestic mins per user

Lower operating costs with Engage Voice Standalone offers that include free 4000 minutes per user for domestic inbound & outbound calling.
WhatsApp message with a RingCentral Engage Digital integration
Digital CX

Engage more customers with WhatsApp Outbound Notifications

Reach more customers, start conversations, and engage one-on-one through Engage Digital and WhatsApp integration.
Google logo
Microsoft Teams logo
Salesforce logo
Zendesk logo
Microsoft logo

Browse app integrations to save time and drive productivity

Want a deeper dive?
Check out the resources below

From powerful calling to AI-powered contact centres, these new innovations will help you run and manage business communications faster and easier.
An illustration of an agent and a client on a call using RingCentral app

RingCentral CX top innovations

A video call between two colleagues

RingCentral MVP top innovations

A front view of a woman on her laptop

RingCentral MVP: Feature Release Overview Fall 2022

A female on a call using a wired headset

RingCentral CX: Feature Release Overview Summer 2022

“RingCentral is a great example of an organisation that, by far, has the most open platform in the industry and is truly dedicated to improving workflows and enhancing productivity.”

Zeus Kerravala, principal analyst at ZK Research

Catch up on past releases

Blog: New in Q3: More capabilities that reduce employee burdens and delight customers
Business communications

New in Q3: More capabilities that reduce employee burdens and delight customers

Blog: Exciting new capabilities that level up your hybrid work game
Business communications

Exciting new capabilities that level up your hybrid work game

Blog:Top 10 RingCentral customer experience innovations for 2022
Contact Centre

RingCentral Contact Centre: Boost CSAT and ESAT with new automation, AI, and WEM capabilities

Ready to switch?
Switching from your current system to RingCentral is easier than you think. Our professional service teams are ready to help step by step from assessment, to onboarding, and all the way to the cloud.