Updated April 2023
What’s new
Dialling up innovation
We’re always innovating to help you work smarter, not harder. Here’s what's new at RingCentral.
See what’s new on RingCentral MVP
Powerful new capabilities to help you work smarter
Message, video, phone
Available now
See our leading five 9s uptime history
Our new global uptime page shows historical reliability performance for RingCentral products like Phone, Messaging, Video, Engage and Digital.
Integrations
Available now
Do more faster with Microsoft Teams voicemail and call recordings
Access call recordings - find, play, pause, and download all your recorded conversations - and automatically transcribed voicemails, without leaving Microsoft Teams.
Integrations
Available now
Streamline workflows for call queue agents with integrated call queue management in Microsoft Teams
Start or stop accepting calls from all the queues you belong to, or individual queues, right from Microsoft Teams, eliminating timely and distracting app switching.
Phone
Available now
Enhanced admin experience
View an enhanced mobile admin user interface, a new search bar in the admin portal for quick access to whatever you are looking for, as well as enhancements to our number porting flow.
Phone
Available now
New, intuitive cloud phone capabilities
Now you can sync your RingCentral contacts with on-premises Microsoft Exchange and have your phone calls not only ring on your desktop and mobile apps, but also on the apps of a designated coworker.
Administration
Track expenses efficiently with simplified license management.
Admins can now transfer licenses easily between cost centres during various points in the provisioning flow, and view cost centres by availability.
See what’s new for customer experience
Innovations that elevate connected experiences and provide insights
Digital CX
Expand customer self-service with the Bot Skill Store
Tap into innovative bots from this community of bot developers. Share your own bots within the Skill store too!
Omnichannel CX
Deliver a seamless agent experience
Provide a modern, omnichannel and consistent agent experience that incorporates all digital-first channels and 1-click integrations across agent solutions.
Omnichannel CX
Proactive alerts for Supervisors
Alert supervisors to agents in need, based on customer sentiment and agent status, so supervisors can help instantly.
Omnichannel CX
Richer messaging
Make interactions more engaging by providing easy-to-use templates for rich messaging, such as Quick Replies and List Pickers.
Browse app integrations to save time and drive productivity
Want a deeper dive?
Check out the resources below
From powerful calling to AI-powered contact centres, these new innovations will help you run and manage business communications faster and easier.
RingCentral CX top innovations
RingCentral MVP top innovations
RingCentral MVP: Feature Release Overview Q1 2023
RingCentral CX: Feature Release Overview Spring 2023
“RingCentral is a great example of an organisation that, by far, has the most open platform in the industry and is truly dedicated to improving workflows and enhancing productivity.”
Zeus Kerravala, principal analyst at ZK Research
Catch up on past releases
Business communications
A look back: RingCentral's top innovations of 2022
Business communications
Conversational AI, E2EE & more: RingCentral's latest innovations
Customer experience
RingCentral's top 10 CX innovations for Q4 2022
Ready to switch?
Switching from your current system to RingCentral is easier than you think. Our professional service teams are ready to help step by step from assessment, to onboarding, and all the way to the cloud.