Updated OCTOBER 2023
What’s new

Dialing up innovation

We’re always innovating to help you work smarter, not harder. Here’s what's new at RingCentral.
A slideshow of RingCentral updates including:  1. Advanced settings for removing background noise in the RingCentral app 2. The Quality of Service and Analytics windows of the RingCentral app 3. The RingCentral app Bot Builder  4. The RingCentral Smart Assist Chatbot

See what’s new on RingCentral MVP

Play video: RingCentral MVP's Innovation Updates in Q3

Powerful new capabilities to help you work smarter

A call originating from Seattle, US to India using the RingCentral mobile app
Global Solutions
Available now

The first compliant cloud telephony provider in India

RingCentral passed key regulatory certifications to enable organizations with a presence in India to access cloud phone capabilities.
A refreshned Microsoft Teams integration with RingCentral app
Available now

Refreshed Teams integration

Elevate the Microsoft Teams experience with RingCentral's cloud PBX capabilities, a singular number for all communications, and easy integration into your devices.
The new call handling wizard and interface of the RingCentral app
Available now

A more intuitive call handling interface

Use the new call wizard to create custom call rules from desktop, mobile or browser.
an active conversation using the RingSense for Phone AI
In beta

Smarter conversations with RingSense for Phone

Your personal AI assistant that can transcribe, summarize, and find gems of insights in your phone calls.
A graph as shown in a webinar using Youtube Live streaming
Available now

Live stream your webinars to YouTube Live

Take your webinars to a new level and increase webinar attendance and visibility by streaming them to YouTube Live.
The switch acounts feature in your RingCentral app
App Experience
Available now

Switch between your RingCentral Accounts

Manage personal and professional accounts, or multiple businesses easily without having to log out and back in.

Get the RingCentral app on mobile or desktop

RingCentral app logo

See what’s new for customer experience

A female client engaging in CX Solutions from the RingCentral app

Innovations that elevate connected experiences and provide insights

A man using the RingCentral omnichannel CX to communicate on his mobile
US only

AI - Powered Call Routing

Improve customer experience and drive organizational KPIs, such as Average Handle Time, with predictive AI that detects patterns in data - to drive optimal outcomes and the best agent-customer pairing.
A call route between a customer and an agent occurring in the RingCentral app
Available now

Precise Routing (Bullseye)

Handle interactions optimally by expanding the agent pool based on proficiency or attribute - if the ideal agent isn’t available within the configured wait-time, the customer is routed to the next best one.
A workflow of studio actions on the RingCentral contact center omnichannel platform
Available now

Studio Actions Now Automated for Digital

Build consistent routing, end-to-end workflows and integrations for digital channels faster with 15+ new Studio actions to decrease development effort, and improve customer experience.
Graphs and pie chart of actionable bot insights on the RingCentral Bot Builder dashboard
Omnichannel CX
Available now

Actionable Bot Insights

 Ensure optimal customer self-service journeys by continually monitoring and improving your bot’s performance.
An ongoing encrypted call in the RingCentral app
Omnichannel CX
Available now

Multi-Region Storage for GDPR Compliance

Customers with geographically distributed contact centers can now specify exactly where files are stored with business rules to meet
 GDPR policies.
An AI-driven conversation in the Contact Center omnichannel CX platform
Digital CX
Available now

AI-driven Conversation Summaries

Reduce agent effort with AI-generated post-interaction summaries through Microsoft Azure OpenAI APIs.
Google logo
Microsoft Teams logo
Salesforce logo
Zendesk logo
Microsoft logo

Browse app integrations to save time and drive productivity

Want a deeper dive?
Check out the resources below

From powerful calling to AI-powered contact centers, these new innovations will help you run and manage business communications faster and easier.
An agent dashboard of the RingCentral app

RingCentral CX top innovations

The RingCentral Desktop app's dialpad with an insert of a female on videocall

RingCentral MVP top innovations

A female agent on a call in front of her laptop

RingCentral CX: Feature Release Overview Summer 2023

“RingCentral is a great example of an organization that, by far, has the most open platform in the industry and is truly dedicated to improving workflows and enhancing productivity.”

Zeus Kerravala, principal analyst at ZK Research

Catch up on past releases

A snapshot of the RingCentral Desktop app
Business communications

Q2 @ RingCentral: A quantum leap in AI, Microsoft Teams experiences, frontline communications & more

Business communications feature of an encrypted emergency call with removed background noise
Business communications

New capabilities for Microsoft Teams, cost management, collaboration & more!

A Google Nest Help window over the RingCentral Engage phone dashboard
Customer experience

RingCentral's top CX innovations: Spring 2023

Ready to switch?
Switching from your current system to RingCentral is easier than you think. Our professional service teams are ready to help step by step from assessment, to onboarding, and all the way to the cloud.