The primary objective of all business ventures is to obtain sustained and exponential growth in the first years of existence. The best strategy to achieve this is to focus on the global market. An example of this is AirBnB, which in spite of being in existence for only 6 years, is already present in 190 countries with an estimated valuation of 10 billion dollars.
In order for this strategy to be successful, you must offer personalized service in all of the geographic locations where you would like to operate. You must set your company apart with your customer service. Gone are the days where you can divert your customers to a call center in India.
So how do you manage to work efficiently with a team whose members work remotely? The secret is to hire the right people! In order to implement this strategy in a successful way, there are 3 fundamental aspects, analyzed below.
1) The over-the-phone interview
This is the first and most important step. There are three parts to this process. First, conduct an interview over the phone in order to see if the person’s profile lines up with the values that your company looks for. After 30 minutes of discussion, you’ll learn a lot and be able to segment 10% of those you talked to. Allow that 10% to move on to the next round.
2) The assigned project
Second, perform a technical evaluation. This can consist of assigning a project which demands a week of work. The idea is to have potential employees do a real and concrete project. This enables you to determine the level of experience they have. It is particularly helpful when hiring remote programmers.
3) The face-to-face interview
Finally, you will start to notice that an average of 1.5% pass the first and second stages with success. This is when you bring the potential employer in for a face-to-face interview. This will help you assess everything necessary to make a final hiring decision.
Note: Look Closely At Their Resumes
When selecting new team members, it is fundamental to look for people who are proactive in nature, that is, people who take their own initiative and who do not need to have someone pushing them forward all the time in order to make progress and be productive.
How are these types of people found? Check the submitted resumes for activities that they have done on their own in the past, aside from work, such as personal projects or ones that are open source if they are programmers. Those people that have previously done programming outside of their normal work duties are the best employees for working remotely because they are autonomous and independent.
One important vantage point for all business ventures that work with this new methodology is the ability to hire excellent professional talent that does not necessarily live in central cities. In this way, by working remotely, you can hire excellent professionals regardless of their specific location.